Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.05

4.1 Rating 1,632 Reviews

75 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,632 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent service, quick delivery.”

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Posted 7 months ago

“Excellent service, good product, P&P was a bit pricey though”

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Posted 7 months ago

“Great service and quick delivery and fitted lovely”

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Posted 7 months ago

“Took almost a month for the Ply to arrive. I was told that DHL had a problem locating my address. They have been delivering regularly for donkey's years to this address and know the lady delivery driver well. Will not use again.”

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Posted 7 months ago

“It was a very quick and efficient service”

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Posted 7 months ago

“I'm stil waiting for my order to be delivered. 3 weeks late and still no sign”

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Posted 8 months ago

“We never received any phone call or text message prior to delivery as was discussed & agreed on. Therefor the product was just dumped in our driveway & condition received in unsigned for.”

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Posted 8 months ago

“Really poor service overall. Avoid unless it's desperate. It took over a month to finally receive an order placed via the Builders Marketplace website using their own PayPal option. After 10 days I enquired about the delay and no one had a clue. Had to call back the following day with details to be told it wasn't their fault and it was my fault for paying the wrong PayPal account - THEIR account and only one available on their site - and that rather than BM arranging a refund, I would have to go to PayPal to request it myself. Meanwhile, I was also expected to pay AGAIN for the item to "definitely go out tonight, so you'll have it in 2-3 days". After another 10 days I had to contact BM once again as the item still hadn't been delivered, and once again, I had to email proof of my order because no one could be bothered to take details over the phone and look it up. The following day I had a call back to say the courier had obviously lost my order, so a new one would be sent out, which I finally received 5 days later.”

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Posted 8 months ago

“There was something missing from the order when it was delivered. I contacted them and it was delivered the following day. Very good customer service”

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Posted 8 months ago

“I ordered an item, had message to say it was ready for delivery, then heard nothing. I struggled to get anyone to answer the phone, several days later I got through only to be to.d the item was out of stock. Extremely poor communication.”

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Posted 8 months ago

“Very poor service. There was no correspondence from the sender or driver. Delivered my package to the wrong address and left it abruptly on my neighbour's property without informing me of it. It is lost now; there has been no refund till now. Beware of ordering from them.”

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Posted 9 months ago

“Good responsive service and very good and quick on replacement.”

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Posted 9 months ago

“Customer service is shocking! £75 for delivery in 3-7 days. It's been 17 working days now and I still have no idea when to expect my order. I've tried calling to speak to someone and it tells you to send an email. I've sent several emails and all I get back (eventually) is that I will get a text when the order is despatched.”

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Posted 9 months ago

“we still do not have our order, what is going on please?”

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Posted 9 months ago

“I am still waiting for my delivery which suppose to be delivered on 21 June. Tried to call but no one to answer, instead there is a msg saying to email. I've been emailing since and I'm still waiting for my long lost delivery. Very poor customer service. If I don't get a refund or my delivery soon, I'm gonna have to go thru legal channels.”

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Posted 9 months ago

“Good product promptly delivered. Good comms. Recommended.”

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Posted 9 months ago

“Excellent service, great price and fast delivery.”

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Posted 9 months ago

“Excellent, good website, order arrived as expected, good service”

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Posted 9 months ago

“Difficult to get order confirmation and then delivery time was over 2 weeks and when you call the telephone the message asks you to email the customer service team. Why why why can you just not answer the phone. Probably won’t order from them again. Product was OK and well packed/protected for shipping.”

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Posted 9 months ago

“Great value, great delivery and great customer service.”

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Posted 9 months ago

Merchanting Ltd is rated 4.1 based on 1,632 reviews