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Merchanting Ltd Reviews

4.1 Rating 1,640 Reviews

75 %

of reviewers recommend Merchanting Ltd

Company Reviews

Product Reviews

4.1

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 20th December 2023

Merchanting Ltd 5 star review on 30th June 2023

Merchanting Ltd 5 star review on 25th February 2023

Merchanting Ltd 5 star review on 15th January 2023

Merchanting Ltd 5 star review on 15th January 2023

Merchanting Ltd 5 star review on 14th November 2022

Andrew Spillane

Merchanting Ltd 5 star review on 6th November 2022

18

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online ordering needs to update stock levels quicker. My order was taken and paid for online but was not in stock when I drove to the shop for collection. They did give an immediate refund but I still lost valuable time traveling for no reason.”

Posted 2 years ago

“ordered 3, only 2 delivered. took 13 days to deliver full order. damaged panels arrived.”

Posted 2 years ago

“Wrong door dispatched from Essex to Scotland, had to cancel joiner, had a refund as dimensions I ordered had sold out. Company quickly had their wrong door picked up for return. While I'm back to square one.”

Posted 2 years ago

“Two of the three panels have water damage marks”

Posted 2 years ago

“Initially all well. The product I required was online to order with 3-5 day delivery. After placing the order, I had good communication from the team regarding the order status and was eventually notified the product would be in stock a week later than planned and despatched on express to me. No problem really. Shortly before the despatch date I was called asking to cancel the order as stock didn't arrive and was now on a 12 week lead time. This does cause disruption to the job and I had no option but to cancel and lose the 2 weeks I had already waited. It's a modern issue with companies increasingly advertising stock they don't physically have and are reliant on upstream wholesalers to fulfil orders. I've nothing against the practice provided that your stock levels reflect a passthrough of the wholesalers inventory, i.e. you need a live feed / daily from their inventory management system to ensure what you advertise is accurate. TL:DR, the customer service was fine but let down by not being able to fulfil the order placed. Disappointing to not be told sooner.”

Posted 2 years ago

“Disappointed with order every pice of panelling was damaged. Won’t be using again”

Posted 2 years ago

“Product was good and reasonably priced, but I ordered 13 sheets of 12mm mdf and one of the sheets turned up and it was only 9mm Mdf which meant I had to sauce another sheet due to time constraints.”

Posted 2 years ago

“When the item I have ordered is delivered, I will give a review.”

Posted 2 years ago

“Service was good, but products were damaged on delivery. A combination of inadequate packaging and bad handling by delivery company.”

Posted 2 years ago

“Not a good experience delivery date 3-7 days actually 9 days on inspection of the small board 3 of the four corners were damaged in transit as there was no corner protection used together with the cardboard covering was too loose around the board, hence the corner cardboard was all split.”

Posted 2 years ago

“Was told my delivery was going to be 5 working days to which I was only told 2 days ago it was out of stock an will be back in stock next week, already waited 3 weeks, poor communication only told me cuz I emailed, paid 50 pound delivery to wait 3 weeks, I could of went somewhere else, still waiting for my delivery from the 23rd July, my daughter can't get in her bedroom as I need these materials to make it safe”

Posted 2 years ago

“Would not recommend - still not received my order 93890 placed on 26/07/21 and notified of despatch on 27/07/21. Chased 3 times via email and by phone over two days (cannot get through by phone) Please cancel and return my money asap if anyone actually picks this up!!”

Posted 2 years ago

“Few decking boards came within a broken package and some were damaged. Customer service was very slow, poor and not helpful at all. Not a great not pleasant experience as we emailed back and forth to have some partial refund. Not recommend”

Posted 2 years ago

“Ordered a 4ft x 2ft !8mm thick MDF with black veneer for a piano frame. Also asked for 3 cuts to produce 9", 5" and 3" planks each 4ft long plus the extra (waste) plank. Long delay in presumably for the cutting before the results were despatched. When I came to measure and make up the unit, I found that that all the planks ends measured differently as cuts were not parallel. Indeed some ends were less than the requested width. I had to recut all planks to rectify their sloppy workmanship in making the cuts. Had the planks been properly cut, I would have said that the overall service did not communicate the extent of the delay, and despatch only took place when I rang to enquire. I may use the service again as it is a convenient way of getting a single board delivered, but will not be asking then to cut board planks to size. I would rather ensure accurate machining.”

Posted 2 years ago

“Still haven't received my order”

Posted 2 years ago

“I ordered some scaffold planks we needed for a job. 3-5 day delivery was £26. So I added a roll of felt thinking if I'm paying that much postage I may as well get other things we might need. They added another £20 to the postage making the felt very expensive. As if that wasn't bad enough the felt arrived in 10 days and the planks 2 days later. About a week after we needed them.”

Posted 2 years ago

“After I had placed my order i received an email from Builders marketplace advising that my order was at the warehouse being picked and delivery would be 3-5 working days, then an email advising despatch . After the sixth working day I chased the orderand by email was informed that there was no stock until mid July.How can this happen ? Hence the poor review and I still await delivery, I would expect at least " next day" after the item received at your warehouse.”

Posted 2 years ago

“Goods are ok, but do not order more than one item at a time or you will be charged more than the total amount of postage for those items than if you buy each one separately. I was charged £4 extra, the second item was very small so would have expected it to be £4 less.”

Posted 2 years ago

“Boards damaged”

Posted 2 years ago

“The price was great but the door add mold over the top off the door so had to wash the door and not in the right packing”

Posted 2 years ago

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Merchanting Ltd is rated 4.1 based on 1,640 reviews