Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.05

4.1 Rating 1,639 Reviews

75 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,639 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service item 2 weeks late”

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Posted 1 year ago

“Ordered 8 sheets of wall panelling for a customer i received an email telling me that they will be delivered in 2-5 days.when they never arrived contacted builders marketplace I was told they were at the carriers depot and would be with me by the end of the week. Still never arrived contacted builders marketplace again to be told they would get back to me. They did and I was told they had been returned to them as they were damaged spent nearly £600 on the order and can't get paid till I have fitted them so nearly 3 weeks waiting and still out of pocket very poor service”

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Posted 1 year ago

“There were no bin hinges for the lid!”

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Posted 1 year ago

“Ordering process excellent but delivery process dreadful. Nothing received after two weeks. Customer services worked well to put matters right.”

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Posted 1 year ago

“couldn't satisfy the delivery stated on the website. Then after 10 days of wait for something that was emailed 'ready for dispatch', suddenly i am advised it is out of stock. Completely messed up my job. Can't rely on this service again.”

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Posted 1 year ago

“I ordered an 8' x 4' sheet of 6mm pegboard. The delivery got lost and didn't arrive. I chased it with Builders Marketplace and they eventually got it delivered. It arrived chipped broken and marked and no good for the job and so I contacted them and they kindly sent another one out. This arrived even more badly marked, chipped and broken and so at that point I just gave up.”

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Posted 1 year ago

“Sadly I am still waiting for my order.”

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Posted 1 year ago

“My review rating s very poor as this company has taken my money for my order & told me two weeks ago it has been dispatched. It is now 11th October and I still haven't received my order. I have tried calling them & get put into a queue & no one answers the phone I've sent 3 emails & haven't had a single reply. My advice is don't waste your money don't buy from this company.”

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Posted 1 year ago

“Ordered a brown bin, a red bin came and the bin men won’t empty it. Absolutely waste of money”

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Posted 1 year ago

“Didn’t even shock the products they took an order for! Absolute diddy company”

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Posted 1 year ago

“Placed an order on a Friday morning, Had confirmation on Friday afternoon, and received an email the following Monday telling me my order was out for delivery. The day the order was due I received another email telling me they were out of stock and I got nothing !!!”

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Posted 1 year ago

“Can't cut 2 pieces to the same pattern and I'm not paying for another cut. My radiator cover now looks rubbish.”

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Posted 1 year ago

“What order you cancelled it as at last minute saying you could not deliver to this area so no we are not happy with your service”

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Posted 1 year ago

“Email on 08/08 saying goods were despatched. Email on 11/08 saying goods were stuck with Tuffnells awaiting delivery Email on 15/08 confirming goods were going to be collected this evening and delivered 16/08 Email 16/08 saying one item ordered was out of stock (Other items had NOT been sent) Email 18/08 saying email had been passed to warehouse team - Nothing since. Shambles - Will never use again.”

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Posted 1 year ago

“still waiting for a part of the order some of the wood that has been delivered is so twisted its unusable”

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Posted 1 year ago

“Sending me this is a joke , my order was damaged paid delivery charge waiting for new stock until you can deliver my order and have the cheek to send hope your happy with your purchase and still yet I am waiting for my order”

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Posted 1 year ago

“Shocking experience terrible aftersales service you try any chase up an order and nobody answers telephone”

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Posted 1 year ago

“Order was supposed to arrive last Wednesday no phone call or email but I chased it on the following Monday to find it the order was damaged so it was returned and now they don't have any in stock so cannot fullfil the order.”

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Posted 1 year ago

“Shocking customer service. Order dispatch email on the 1st August, order finally arrived on the 12th August. Four attempts at calling to find out, phone rang off after 5 minutes each time, after two days I finally got to speak to a human who couldn’t give any further information. Two emails sent to sales and still no reply. Overall customer service is shocking. Won’t be using again or recommending.”

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Posted 1 year ago

“Delivery was late and only half the order turned up. Customer service didn’t follow up with me about issue despite request for urgency.”

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Posted 1 year ago

Merchanting Ltd is rated 4.1 based on 1,639 reviews