Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.05

4.1 Rating 1,640 Reviews

75 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order wasn't quite right but after sales service was very good”

Helpful Report

Posted 1 year ago

“Wooden sheet turned up splintered and damaged corners. It was just usable. Did get a discount.”

Helpful Report

Posted 1 year ago

“Good ordering and delivery service. The quality of the scaffold boards is poor. I have asked for your returns process a week ago but I have not had an answer so have chased again. Pleaase can you help?”

Helpful Report

Posted 1 year ago

“Found Builders Marketplace to be very competitive on pricing and timber quality I received was good. Only issue was trying to get hold of someone to discuss delivery as was told it would be delayed. Took numerous calls and waiting on hold. If they could improve their customer service post-sale by recruiting more staff I would rate them 4-5 stars.”

Helpful Report

Posted 1 year ago

“unfortunately a late delivery which apparently was the fault of tufnells. good product.”

Helpful Report

Posted 1 year ago

“Not received items yet”

Helpful Report

Posted 1 year ago

“Apart from transit damage by courier everything as expected”

Helpful Report

Posted 1 year ago

“Good could've been better tho !”

Helpful Report

Posted 1 year ago

“The quality of product was good, but packaging poor with cardboard ripped and corner protector missing when delivered. Delivery was also late, price for delivery was not cheap and claimed 2-5 days, took 9 days for delivery from order.”

Helpful Report

Posted 1 year ago

“very helpful but delivery much slower than expected”

Helpful Report

Posted 1 year ago

“Hi, my experience of Builders Marketplace is that the communication regarding my order was good but I felt the delivery was expensive (£10) for one pegboard and the delivery took quite a while but its arrived and its exactly what I wanted and I couldn't find it anywhere else with the same thickness or cheaper etc. I'd have preferred a delivery price of around £5-6 at the most and it delivered within 3-4 days. I ordered on Monday 11th April and it arrived Wednesday 20th April. But thanks im happy with the board.”

Helpful Report

Posted 1 year ago

“delivery took more than the 2-5 days promised. apparently, the carrier tried to collect but the depot was shut. No one had the foresight to contact the carrier to find out why they hadn't collected. It took three phone calls to find out where the goods were. They were eventually delivered by a different carrier who just left the goods outside the front door and didn't even ring the bell to say here are your goods. The only good thing was the price of the goods and delivery charge.”

Helpful Report

Posted 2 years ago

“Can't get through to customer services. Signs of impact damage on timber & poor material handling. DHL tracking is a joke.”

Helpful Report

Posted 2 years ago

“The product was of good quality and good value but the delivery was too slow.”

Helpful Report

Posted 2 years ago

“Good price for plastic corrugated roof sheets even after delivery charges. Unfortunately, although the staff respond to email fairly quickly I have still not received my order after 9 working days. Apparently, the courier has lost the order. How anyone can lose five 8ft × 3ft roofsheets is beyond me. Otherwise the company seem to be trying to re tidy the problem.”

Helpful Report

Posted 2 years ago

“Good value and well packaged, however the hardboard sheet selected had a damaged corner. On this occasion it was not a problem because I was cutting the sheet down but it is a shame that you take such care as to use corner protectors but the item packed was already damaged.”

Helpful Report

Posted 2 years ago

“Very good products and great service but this is let down by their chosen carrier DHL”

Helpful Report

Posted 2 years ago

“Fast delivery but no email, text or phone call on day of delivery, luckily my son was in or nobody would of been home to accept. Some of the wood was quite warped & one piece had a bad split in it.”

Helpful Report

Posted 2 years ago

“Incorrect order the first attempt, had to send it back. I informed them I'd not be home for the next attempt but it was still delivered and left outside (birch plywood so not ideal to be outside) for two days. Luckily didn't rain! That said - customer service was good and happy to help when I contacted them.”

Helpful Report

Posted 2 years ago

“Absolutely no problem with the products, everything I've bought from them has been excellent. Now for the negative. Their shipping in my experience has been awful. Very expensive, slow dispatch, no proper tracking and a grudging delivery driver. If these issues were addressed, I could confidently give five stars.”

Helpful Report

Posted 2 years ago

Merchanting Ltd is rated 4.1 based on 1,640 reviews