Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.05

4.1 Rating 1,640 Reviews

75 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Almost 3 weeks after I ordered and still haven’t received the product”

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Posted 1 year ago

“One of the worst companies I have ever had the misfortune to deal with! If I could give no stars I would!!! Took my order and my money and from then on it went downhill. Lied to you from there on in! Never received a delivery update, never received the goods and it took me 5 days to eventually get my refund! What an absolute shambles!!!!!”

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Posted 1 year ago

“I did not receive my order. I phoned on two occasions, on the second time I left my telephone number but again no one called me back. DHL had lost my order. I told Builders Marketplace this in an email, but again no reply. I hope someone with some sort of authority reads this. I am determined to get what I paid for and am on the verge of contacting Trading Standards. I WILL NOT LET THIS GO!!!!!!!!!”

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Posted 1 year ago

“Items never recieved, waiting for a full refund. I tried to contact them four times before I recieved a reply. They say my order was damaged and returned to depot but someone should have contacted me much sooner. Not good service. I cannot comment on how easy to get a refund as I am still waiting. Cannot comment on how long it takes as I'm still waiting.”

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Posted 1 year ago

“Placed order and never arrived. Chased twice so cancelled order”

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Posted 1 year ago

“Ordered mastic on the 16th January, today is the 29th and still not delivered. I am disgusted with the service, how about giving me back my £10 delivery charge? NOT HAPPY”

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Posted 1 year ago

“I still haven't got the wheelie bin where is it ?”

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Posted 1 year ago

“no response to my emails”

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Posted 1 year ago

“I placed the order on Wednesday 11th January on the basis that the website indicated that the goods would be delivered on Monday 16th January. The time scales for the job dicated that if they couldn't arrive by that date then an alternative needed to be purchased elsewhere. I had confirmation on Thursday 22ththat goods were ready for dispatch. I contacted the office on Monday 16th to find out when I could expect the goods to discover that they hadn't been collected by the courier, so I cancelled the order and proceeded to purchase an alternative so that the job was finished for the client by Wednesday 18th January. On Friday 20th January, the courier delivered the 2 8ft x 4ft boards and left them in the road resting against the house as no one was at the property. Jad I been there I would have refused delivery. I had to find storage for the items over the weekend and am now waiting for their collection and a refund.”

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Posted 1 year ago

“Item not in stock when website said it was. Had to order from somewhere else which caused delays to our project. Slow in responding to my messages.”

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Posted 1 year ago

“Still not received half my order, some items I do have are damaged”

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Posted 1 year ago

“Haven’t received it yet!!!!!”

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Posted 1 year ago

“I have reviewed and sent you a message and email I'm not happy to accept your order after 13 days and no correspondence . I want a refund as soon as possible and have registered dispute with my credit company.”

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Posted 1 year ago

“I ordered Magply protection board on the internet for delivery in 2-5 working days, order 177337 invoice 34756. I received an email saying it was click and collect the invoice shows ship to 51 milford road , lymington, I responded to email stating it was orderd for delivery and have had no response as yet. I have sent an e mail to sales. Roger Dockrill”

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Posted 1 year ago

“The item I bought arrived broken”

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Posted 1 year ago

“I still haven't received my order,what's happening and where is it”

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Posted 1 year ago

“Very Poor Service. Placed order for 'in stock' items on 3rd Nov with 2-5 day delivery, still not received on 21st. Kept calling, customer service number just rings and rings and then hangs up. Sales number answers but they can't put you through. Get email saying with delivery team, then get email saying 'out of stock'. Now website shows 'in stock' and cheaper.”

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Posted 1 year ago

“Brilliant product but awful delivery experience. Had no delivery email to say when it was going to be delivered, luckily we were in as it needed 2 people to bring the 8ft panels into the house. All of the cardboard boxes holding the pannelling were damaged on arrival and therefore damaged the product meaning we had to trim panels to not have the damage Expensive delivery for no quality service”

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Posted 1 year ago

“I ordered 3 MDF Primed Wall Panels in Long Grain. The arrival time quoted was 3-5 days. 11 days later after chasing I was told they had been in contact with the external courier, they have advised that they will need to do a depot search. They turned up the next day damaged and wrong item. They sent cross grain not the long grain I had ordered! We had work planned around the quoted arrival time. Call customer services and they reordered the correct ones which was suppose to be overnight deliver. Next day did not arrived, called them again and was told they have been in contact with the external courier, they have advised that they will need to do a depot search. Oddly enough that’s what they told me the first time! Still waiting for item. Unlikely to use them again.”

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Posted 1 year ago

“Still waiting for my delivery of timber I ordered on the 2rd ,”

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Posted 1 year ago

Merchanting Ltd is rated 4.1 based on 1,640 reviews