“This company is a scam. I bought a flight from Ho Chi Minh, Vietnam to Phuket, Thailand three days before my desired departure. The flight number on the booking was not a flight number. The airline confirmed that there was no booking under the name and the budget is reference number was nonsense.. Luckily I got the money back via American express charge back. I would also like to add that I reached out to them originally thinking it was a genuine mistake and they did not reply to any of my inquiries. They only respond to my inquiries when they receive the chargeback request.”
“Fraudulent company. They should be closed down. Bilal confirmed flights and sent details. Got to the airport and got told there was no booking. Called him again and he took 2 seperate payments. Now a few days on money has been withdrawn again. There is no way to contact these bunch of low lifes! Avoid!”
“Big time scammers! I booked a return ticket with them on 21st of March, after making the payment I got my ticket and was able to retrieve the ticket on the Qatar website however after a day i rechecked on the official Qatar website my ticket wasn’t being retrieved. They also charged me an additional refundable £20 admin fee.
It’s been 3 days I’m trying to contact them but no response.
There contact details are mentioned below.
020 8144 6786
+44 7488 891173”
“This is Fraud. These people are scamming money. They take your account details and charge any other price not discussed.
Ashraf Malik and Bilal are very fake and they have taken money from our 2 accounts.
Please please go somewhere else. These lot are fraud.”
“This is worst so called travel agency who should be removed.
I would give zero star, if this was on offer.
As a pensioner, I travelled alone and was excited to travel to South Africa but was met with no communication after informin Budgetair of the change of my time via Turkish Airlines request that I need to contact the above agency. I arrived at a point that cried enormously because the lack of communication.
The reviews bad reviews are warranted.
BUDGETAIR ARE CRIMINALS!!”
“*BE AWARE!!! FRAUD!!!! DO NOT USE*
Was looking for a deal online and came across budgetair
Got in contact and spoke to a guy called Billal
Acted like such a nice guy out there to help giving the best deals. Answers query’s straight away. UNTILL……
Now the real story starts
He asked me to pay half the outstanding payment to put the booking through, done that. He sent me a booking confirmation and everything and the requirement was to pay the remaining by the morning, which is the day of the flight.
Now they say if it’s too good to be true then it’s most likely not real.
Flight day is here and the remaining balance has been paid.
Arrived at the airport went to go check in and got told there’s no booking and the confirmation number/email does not exist!!!!
Had no choice but to turn around and go home!!!!!
Got played by a fraudster!!!
Remember how I mentioned how Bilal was answering questions and calls straight away, now trying to get a hold of him is the most difficult thing to do!!! I text him on WhatsApp as that’s the only way to get in contact, as he does not answer any calls stating what happened. He WhatsApp back saying the refund team will get back to me.
There’s been no refund, no calls, NOTHING!!!
STAY AWAY FROM THIS FRAUDULENT COMPANY AND KEEP REPORTING!!!!
There’s really low scums out there in this world!!!”
“Astoundingly non-existent customer service. Worst customer service evet! Chat after chat. Same statement that they can’t help with a simple change in booking. The fact that they don’t even have a telephone number to call says it all. STAY AWAY!!”
“NO STARS. DO NOT BOOK THROUGH BUDGETAIR.
Booked through Budgetair 2 return flights to Milan from Newcastle, flying with Ryanair.
Booked on 4 August.
Received Booking confirmation from Budgetair and itinerary from Ryanair
Had to verify my identity via Ryanair website. They could not find my booking. Called Ryanair they said the email address associated with my booking was not the email address I had used to book.
Contacted Budgetair – they insisted it was, and that I contact Ryanair.
Contacted Ryanair again – they told me they could not access my booking with the information I had and to contact Budgetair.
This went on and on in a loop of multiple emails. No-one resolved the issue and I am still unable to verify my identity, so cannot use the flights, without paying a fee at the airport.
Had to book new ones. Attempting to get a refund from Budgetair – they are not assisting and still insisting I contact Ryanair. Which I have told them on multiple occasions that I can’t do.”
“It’s a huge Fraud company ….please avoid them at all cost ….my husband tried to book 4 tickets with them to go to Pakistan …they took away 2760 £ from his account instead of 1460£ and then he never received any tickets ….they aren’t even responding for his calls ….now he is struggling to get money back through bank …May they be rotten in hell and would die like dogs Ameen”
“I had the exact same experience as what the other people here report. As one of the reviewers say, I was applied "hidden" insurance costs to which I have never consented making me flight more expensive than booking it directly with the airline company.
I contacted immediately (minutes after I realised I was charged a price that is not correct) the customer service by email. There is no other way to contact them, the "live chat" is a bot and there is no direct line. They have been totally useless and since 3 days they says they can't do nothing but I haven't even received my electronic ticket.
It's a pure SCAM! This company is operating in a way that is unethical and goes against any consumer rights and regulations.
Worst experience ever! I will never ever use them again and please never buy from this platform, it ill be a huge waste of your time, money and energy!!!!”
“Less that 1 star!!! do not book with them, go directly to the airline.
My flight was changed - which I was happy with, but BudgetAir did not change the ticket to show the new flight/airport details - so I cannot get on the flight!!!
No contact number and the chat option is just a robot - no human available to speak to.
You can only contact by email, where they hand you over to another person then another person then another person and so on....
They don't understand clear instructions and you constantly deal with another person who doesn't understand what you are trying to explain. Something extremely simple.
BE WARNED - so much unnecessary stress and issues. BOOK DIRECTLY WITH THE AIRLINE”
“I have been waiting for my refund for last 1.5 years of £1000 for a flight back from New Zealand. The service kept telling me they are contacting airlines . I contacted the airlines and they said refund was issued to the company. They are CROOKS.”
“This company deserve a 0, it is a bogus scam!
I bought 2 one way tickets back on their website. Went all the way through check-out, and my credit card was charged. I then get a message that the booking is "pending" and that the tickets will be confirmed within 24 hours.
No-where in the buying process or check-out process does it say that the purchase is still subject to a 24 hour wait for tickets to be issued.
They take full payment during check-out.
A few hours later, I get an email that the ticket is not available. And that the payment will only be refunded in 5-10 days.
Imagine if you were desperate to buy a ticket. Now you have your money tied up for the next 5-10 days, that you can't use to try to buy your flight ticket again on another website! Scam Rubbish .”
“02081237898
+442032895598
+447748205899
These are the numbers..a person who contact people his name is iqbal Hussain.. fraud company never trust them they take all my money and not give me a ticket.”
“Worst flight provider ever, they cheat people. They cancelled the booking and reimbursed my money after a deduction. This firm defrauds its customers. This company should be dropped by Skyscanner.”
“Worst flight provider , the customer service is not helpful at all neither their rule about changing a flight , I have booked a flight and just realized an hour later that the return ticket date is wrong I immediately contact them but they requested me to pay 600 GBP to change although I didn’t received the flight confirmation , most providers allow you to do the change or cancelation within 24 hrs window but unfortunately they don't”
“If you booked through Skyscanner contact them and complain about them and ask them to remove Budgetair from their website. And if you are fortunate to be from an european country you can fill a complain through this : https://e-justice.europa.eu/42/EN/small_claims
More they get feedback and more this company will be in trouble , hopefully,
I am currently having issues getting my refund for cancelled flights of more than one year ago”
“Hello everyone please please please don't book any flights with these agents my flight has been cancelled just because airline provided them wrong information unbelievable nice joke”
