BT Reviews

1.46 Rating 241 Reviews
9% of reviewers recommend BT

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Own Driver, Courier, Postal Service
delivery methods
Customer Service
Telephone, Live Chat, Email
communication channels
Over a week
queries resolved in
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"BT have just upgraded my broadband, during the upgrade there was an accidental break in service. I reported this at about 1700 on 27 December. A smart engineer arrived at 1100 on 28 December and tracked the fault back from the house to the cabinet, including checking the incoming wiring. All was fixed by 1230. First rate service. I also ended up with a SIM card that I didn't need, this was cancelled with a minimum of fuss. Thank you BT"
Posted 5 months ago
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"Great customer service and assistance setting up my new Sim!"
Posted 8 months ago
"Wide range of products and services. They have the best up to date equipment and services"
Posted 1 year ago
"it was amazing service"
Posted 1 year ago
"After Virgin Media cancelled seven different dates to install broadband in our new house, BT gave us a date 4 weeks ahead, knot to it, came and we've had a good service ever since. I'm usually a complainer, but in this case... BT did well."
Posted 1 year ago
"great flexible service"
Posted 1 year ago
"We spoke to bt.and the phone call was very helpful,and after a slight problem they were very good and quick to get my needs sorted,very effectively."
Posted 1 year ago
Posted 1 year ago
"Problems getting Internet fo our deaf daughter and her husband"
Posted 1 year ago
"They provided good advice and my product was sent quickly"
Posted 2 years ago
"the cjustomer services were efficiant and very professional i received the help i required and my sim cards were recieved bext day ."
Posted 2 years ago
"great customer service just now by Josh in your Accrington Billing Centre. Needs a pat on the back/well done from his line manager"
Posted 5 years ago
"BTCare are awsome at customer service, no fault"
Posted 5 years ago
"I reported my problem and a couple of hours later it was fixed! Brilliant customer service from the call centre :)"
Posted 5 years ago
BT is rated 1.46 based on 241 reviews

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Alice, Customer Support