BT Insights

BT have a Customer Happiness Grade of D. Customers are happy with their prices and customer service but are unhappy with their refunds.


Happiness Grade

Price - Average

Industry Average
" Not much in the way of deals to retain customers - there is some movement in price, but rarely as great as 'new customers' deals. "
- Adrian J.
" Providing a better service at a cheaper price than current regular service and by providing items that were easy to use / connect. "
- N Waine
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Refunds - Difficult

Industry Average
" We arrived back on 28th February and continued to seek a solution and after about a week the email was reactivated, but no emails were received for the period 4th January to 7th March - these will never be available we are told! BT has shown no inclination to pay for our phone calls or refund the costs of their 'services' for the period when we were receiving a reduced service, nor have they given any explanation for this lamentable failure. "
- Mary Mager
" Rang the next day still no reorder,then told it would be cancelled on the 20th then reordered,got fed up of waiting rang and cancelled the order was told my money would be refunded. "
- Lorna Hawke
" After explaining to BT the circumstances they would not refund the charges however for an extra £2. "
- Helen Millward
Industry Average
" BT have just upgraded my broadband, during the upgrade there was an accidental break in service. "
- Roy Martin
" Great customer service and assistance setting up my new Sim! "
- Conor Edwards
" We needed wifi for our cottage in Norfolk and BT were the only answer all those other provider were no where to be seen with the professionalism and network. Great service and great connection. Well done BT and Open Reach!! "
- Mr Martin James Powell

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Alice, Customer Support