BSM Reviews

4.80 Rating 74 Reviews
96 %
of reviewers recommend BSM
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Read BSM Reviews
Anonymous  // 01/01/2019
Having fixed my test date, I then booked a reasonable number of lessons with BSM. The first lesson being two weeks before the test, which was actaully the first date lessons were allowed following the government Covid lockdown. I informed BSM that I would add more lessons if the instructor felt they would be needed and requested contact by the instructor. He didn't contact me. I was surprised that during the first lesson the instructor told my son that wouldn't be ready for a test booked for two weeks later, but never mind a few more lessons may fix that impression. Having left school hours early my son waited for his next lesson only for the instructor never to arrive and ignore our texts and phone calls. On contacting BSM I was informed that the instructor had cancelled some 9 days earlier, with neither the instructor nor BSM informing us of this cancellation. With a web based booking system and no advertised telephone numbers, it's bizarre that BSM are averse to emailing or texting their customers. Furthermore, their customer web accounts are linked to their instructors rather than the pupils, hence the lesson cancellation removed access to my account. I was not informed of the cancellation and I was unable to use money held by BSM to rebook replacement lessons. Having missed the crucial final lessons, 10 days after BSM should have contacted me and 14 hours before the driving test, I was now aware BSM were no longer providing a lesson nor importantly the car for the test! Worst still, they felt no responsibility to rectify their own booking issue. Do NOT use BSM, they will introduce you to an instructor, take their cut of money and wash their hands of the process. Any issue will be blamed on the instructor or the pupil by their customer services team!
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Posted 9 months ago
My first instructor was terrible, dennis george. He was not a nice person to be around and wasn’t a good instructor. He made me insecure about my driving ability and I didn’t look forward to my lessons. However, I switched to Annette Narain who could not have been better. She was kind and funny and was a joy to be around.
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Posted 2 years ago
BSM is rated 4.80 based on 74 reviews