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BSM Reviews

4.2 Rating 139 Reviews

79 %

of reviewers recommend BSM

Company Reviews

4.2

Based on 139 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

0330 100 7500

Email:

driving-school.complaints@theaa.com

Location:

Fanum House, Basing View,
Basingstoke
RG21 4EA

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BSM 5 star review on 18th August 2023

BSM 5 star review on 3rd August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have put in 38 hours off lesson my driving instructor informed me that I can look into trying apps to get cancellation and get my practical test moved closer as he was happy with my driving. I did this and I received one and it was moved a month closer, yet still about 2 months of waiting so he told me to keep the app and get a closer cancellation. I received a texted on a Saturday morning saying a new lesson had been booked for me and it was for the Thursday coming up, I was buzzing months of lessons done i knew i was ready, yes nervous but ready yet my driving instructor refused the date with no explanation. I was gutted I asked him why he said to early look for a new date. The only dates i could find where months of and not in my area, i told him this he said i had to book one and hope for a cancellation again. I refused to book tho as i wanted to do it on the Thursday. Tuesday came i texted again saying can Thursday happen he never answer the question he just asked if i had booked a new date. I left it and never contacted him again i went straight to BSM complaint and I have repeatedly emailed and live chatted to them with no outcome just a email saying we take complaints seriously where looking into your case we will hopefully resolve soon. 2 months have passed email 4 more time and absolutely nothing not even a email back a total disgrace of a company”

Posted 2 years ago

“It's been days, have been trying to switch from manual to automatic lessons for my practice test, despite the countless messages I dropped via live chat, no response. My test day is drawing near, yet no new instructor assigned to me. Why isn't there a direct line to call that BSM learners. This is disheartening.”

Posted 2 years ago

“I just forgot to write the name of the driver in the comment thomas undoka.His very bad men”

Posted 2 years ago

“About 3/4 months ago, thomas, the driver of bsm, promised me that we would go together to the place where the exam was held, but he canceled it 3 months before the exam and said that he would not be able to come. I was reminding him every 3 weeks, but he canceled the exam 3 days before, and I couldn't cancel my exam either. I couldn't get it, most importantly, I trusted him, he promised me. If there was a zero rating I would give it. Doesn't this campaign morally educate those who work with them?”

Posted 2 years ago

“I had a brilliant instructor, who helped me pass my test in just 8 lessons. He was quick to reply, and gave brilliant advice when driving. Thanks Vasilis!”

Posted 2 years ago

“Having fixed my test date, I then booked a reasonable number of lessons with BSM. The first lesson being two weeks before the test, which was actaully the first date lessons were allowed following the government Covid lockdown. I informed BSM that I would add more lessons if the instructor felt they would be needed and requested contact by the instructor. He didn't contact me. I was surprised that during the first lesson the instructor told my son that wouldn't be ready for a test booked for two weeks later, but never mind a few more lessons may fix that impression. Having left school hours early my son waited for his next lesson only for the instructor never to arrive and ignore our texts and phone calls. On contacting BSM I was informed that the instructor had cancelled some 9 days earlier, with neither the instructor nor BSM informing us of this cancellation. With a web based booking system and no advertised telephone numbers, it's bizarre that BSM are averse to emailing or texting their customers. Furthermore, their customer web accounts are linked to their instructors rather than the pupils, hence the lesson cancellation removed access to my account. I was not informed of the cancellation and I was unable to use money held by BSM to rebook replacement lessons. Having missed the crucial final lessons, 10 days after BSM should have contacted me and 14 hours before the driving test, I was now aware BSM were no longer providing a lesson nor importantly the car for the test! Worst still, they felt no responsibility to rectify their own booking issue. Do NOT use BSM, they will introduce you to an instructor, take their cut of money and wash their hands of the process. Any issue will be blamed on the instructor or the pupil by their customer services team!”

Posted 2 years ago

“The best one”

Posted 3 years ago

“An absolutely superb service from start to finish. No criticisms whatsoever. From dealing with customer services to my driving instructor, everything about BSM was first class. I can't recommend them highly enough.”

Posted 3 years ago

“I REALLY ENJOYED MY DRIVING LESSONS, MY INSTRUCTOR MATT WAS VERY RELAXED AND TAILORED HIS TEACHING TO MY LEARNING STYLE VERY WELL.”

Posted 3 years ago

“Recomend David to anyone”

Posted 3 years ago

“My Instructor, Joanna and Sania from your company has been an amazing type. They explained every bit of driving, step by step, they are so pleasant and supportive. I would recommend BSM to all my friends. Amazing skillful staff you got.”

Posted 3 years ago

“Excellent experience quality service at its best.. great instructor”

Posted 3 years ago

“Dave was great. Very supportive and very knowledgeable.”

Posted 3 years ago

“I was very impressed With My lessons , great driving Instructor Rafiu . Definitely recommend Him Passed after First time”

Posted 3 years ago

“So grateful for Kate Mace she was such a lovely instructor She taught me so well and I passed first time and I feel so confident on the road She was extremely supportive through lockdown about my test and the trouble I had with cancellations”

Posted 3 years ago

“I have to my instructor Roy was so patient with me and taught me so well he gave me my independence so thank you”

Posted 3 years ago

“Couldn’t fault them. Son recently passed driving test with just one minor. Helpful instructor for Newport area, South Wales called Roland Roberts. He was punctual and extremely friendly. Would highly recommend. Thank you BSM.”

Posted 4 years ago

“Special thanks to Mehmet the BSM driving instructor in London. He is amazing and I would high recommend him.”

Posted 4 years ago

“I am really pleased with the quality of instruction. My Driving Instructor John, was very friendly too. It would be more convenient to be able to pay for lessons online, rather than having to phone though. I would recommend BSM, especially my Instructor.”

Posted 4 years ago

“Could not recommend Bob Farrell enough, he taught me everything I needed to know, was always calm, chatty and made me feel really comfortable and confident (even when i got things wrong). Passed first time after 36 hours of lessons. Honestly could not recommend him enough - Thank you Bob :)”

Posted 4 years ago

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BSM is rated 4.2 based on 139 reviews