“In the early stages of engaging the services of Broadway Partners I was frustrated by the fact that people were not returning my calls. This has recently improved with Broadway proactively keeping me informed of the delayed status of my fibre installation. However, I have had a recent incidents where contractors turned up at my house unannounced to do work. In one case the contractor turned up to install my router only to discover that the system was not live and work was required to run overhead cables to the telegraph pole near my house.
The £25 Amazon voucher was a thoughtful gesture on the part of Broadway Partners.”
Posted 3 months ago
Thanks for your feedback Patrick and I'm glad your all connected. I'm sorry about the initial communications and we've worked on some changes to improve this which you've now seen which is great. I've informed our delivery team about the contractors arriving without prior notice and we'll see what has happened there.
“Pre installation it was very difficult to get straight answers on delivery and availability. Eventual turn up of service was over 2 months of original commitment. Given complexity and size of project this is OK.
The response of support teams has been excellent and communication on outages has been good.
Unfortunatley we have seen more outages and interuptiosn than i would ahve hoped for. Clearly the service needs more time to settle in. I would recommend Broadway based on value but it would currently be with some reservation on service availability. I would appreciate a further review in 6 months when hopefully the netowork build rate has slowed and teething issues resolved.”
Posted 4 months ago
Hi Phil, thanks for your feedback. We're working hard on a new system for communications pre-installation to make sure everyone can be better informed and kept up to date with their ongoing projects. We're also working with our network team for your area and you should expect further stability as a result of ongoing work happening locally as we continue to investigate and improve.
“Overall, I am happy with the package. A few teething problems which were easily overcome but my biggest concern is that the invoice is far more than we had been promised and, as yet, it has not been addressed. Advertised and promised at £19.99 for 100Mbps but invoiced at £33.32 plus VAT. If this isn't resolved, you will have one less customer.”
“Good installation job, neat and tidy.
Broadband speed is consistently lower than anticipated which is disappointing. Speed test through Ookla is giving fairly consistent 30down and 6up readings using both Newcastle and Gateshead (though only 3 up today at time of writing). This needs to improve for me to recommend the service upgrade to others.
Occasional drop-out has been rare so not really an issue.
Posted 1 year ago
HI Mike, sorry to hear you're having issues with you speed. Have you raised this with our support team (email@example.com) so they can take a look at your connection and see what's happening? If not, I will do so for you today and one of my colleagues will be in touch. Thanks Anne
“We often experience periods of time during the day when the internet goes down without prior notification or an apology afterwards. Ironically we renewed our contract and got receipt of it on Monday and the same day we were then without internet for 2.5 hours.
Often the internet drops out for ma second or two and means that our Vonage calls are cut off and we need to call back - very frustrating!
There must be changes that can be made to improve these issues.”
Posted 1 year ago
HI John, thanks for your review and I am sorry to hear you are having issues. Have they been reported to our support team. If not, I suggest contacting them on 0141 465 8500 or firstname.lastname@example.org and they can investigate for you. Thanks Anne