Broadway Partners Reviews

Name: Broadway Partners
Address: Tithebarn Street, Liverpool
Rating: 4.60

4.6 Rating 284 Reviews

93 %

of reviewers recommend Broadway Partners

Company Reviews

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Metrics

4.6

Based on 284 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07595702569

Email:

anne.peters@broadwaypartners.co.uk

Location:

Tithebarn Street
Liverpool
L2 2DT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a few teething problems, I’m satisfied with both the operation and service I have received from Broadway. It’s a pity BT couldn’t take a leaf out of Broadways operations and customer service.”

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Posted 1 year ago

“Although it was a long time coming the service is very good indeed. Additionally, both the sales and support personnel are very helpful. Also, a recent outage was fixed within a reasonable timeframe.”

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Posted 2 years ago

“Found the service and support excellent!”

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Posted 2 years ago

“Good customer service. Have had fibre installed since December and there have been no problems to-date. Enjoying the fast internet speeds whilst living in a rural community. Thank you Broadway.”

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Posted 2 years ago

“We signed up with Broadway in a pilot scheme in Pembrokeshire. While we fully appreciate the issues and difficulties we have all faced over the last 2 years, and the inevitable delays, there is no excuse for not keeping customers regularly updated on progress. It was not unusual to have 2-3 months with no updates. At one stage a conduit was dug in the road and infrastructure installed on poles opposite our property only to be removed the next week with no information provided to us by Broadway as to what was happening. When the connection was finally installed, some 12 months after the original date, this was done well and the connection speed and service has been as advertised since. However we have had one loss of service for a short period during the last week, affecting the whole village. While I accept the occasional issues may occur, if this was a planned outage I would want and expect to have had advanced notification. In short, communication from Broadway to customers has been poor, but the product, when finally installed has been as advertised.”

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Posted 2 years ago

Hi Mark, Thanks for your review. I'm sure you can appreciate building infrastructure for broadband (and other utilities) takes time. There are lots of steps involved and we update customers as we cross each major milestone. We wouldn't update on individual works taking place in a location, equipment may need to be removed, installed or otherwise changed based on surveys and ongoings work in the area. We've recently invested heavily in a new platform that will keep customers informed automatically as the project in their area develops over time. We're also bringing an online account feature to allow customers to check on the status of their order, upgrade services, update details and billing information and much more. We're committed to bringing a best in class service to our communities, so please watch this space! I'm glad your connection is now live and that you're seeing our advertised speeds. I've had a look at the outage that occurred and it was unexpected and unplanned. When we conduct planned maintenance we'll always inform customers and aim to provide at least 2 days notice for normal maintenance works.

Posted 2 years ago

“The difference between Broadway and other providers is that when the customer is told it will be dealt with, it is. The whole organisation is customer centric and this generates total confidence.”

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Posted 2 years ago

Awh thanks a lot Mike, and thanks for speaking with us recently. Glad we could sort it out for you!

Posted 2 years ago

“Can not fault the installation process; the work was done to a high standard, with clear efforts to produce an installation to our requirements and done neatly and cleanly. Assistance with the grant paperwork was done by email, which was responsive and effective.”

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Posted 2 years ago

Thanks a lot Kenneth, glad it's all been smooth sailing for you and we hope you enjoy your new services!

Posted 2 years ago

“Would have given a five star but for the initial instalment delay”

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Posted 2 years ago

“Good company to deal with excellent customer service”

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Posted 2 years ago

“I have nothing but praise for Broadway Partners. When their system was installed we immediately saw a huge increase in speed. Since then (about 3 years i think) any problems have been rectified very quickly and we have been informed timeously of any developments. A special mention for Michelle who helped me out recently with rebooting the system.”

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Posted 2 years ago

“Absolutely first class service moving into our new property”

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Posted 2 years ago

“Broadband speed much faster than previous 2mgps from BT. The installers were friendly and professional. The signal strength can be a bit jittery and not a constant 90+ mbps, which resulted in my contacting technical support, who could have been better, and asked me to make repeated attempts at fixing the issue myself. I feel that BT would have been better in this respect by sending an engineer, something Broadway have not offered.”

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Posted 2 years ago

Hi Nigel, Thanks for your review and information. I can see in your support case there was an initial suspicion a Wifi extender may have been causing some interference but that has now been ruled out. Ideally, we need to conduct a wired speed test for you as wireless ones are only indicative and generally not reliable enough. Our team tried to contact you again on 7th Feb to arrange an engineer appointment but they've not been able to get in touch. I've asked them to try again for you though and we'll have someone take a look for you no problem at all.

Posted 2 years ago

“All round excellent service.”

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Posted 2 years ago

“Very helpful guiding us through the voucher scheme to cover the cost of installation for our fast fibre internet. Thank you”

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Posted 2 years ago

“Excellent Customer Service from start to finish. Any questions I had were answered quickly and honestly. The engineers, Sandy and Joe were super efficient, meticulous and very tidy workers. I would not hesitate to recommend this Company.”

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Posted 2 years ago

Thank you so much Fiona, what a wonderful review for us to read in the New Year!

Posted 2 years ago

“I’m no better off than before. Can no longer move away from the router”

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Posted 2 years ago

Hi Christine, I'm sorry to hear about this. My understanding is you've taken our Fibre 100 service so you'd be much improved in terms of broadband speed to what you had previously. Your review suggests it could be an issue with Wi-Fi coverage around the home? We've asked our team to get in touch with you to get some more information and see what we can do to assist you. Wi-Fi coverage is affected by the layout and materials your home is built with (such as thick stone walls, or foil insulation for example) and can impact how far the signal can reach. But be assured there are several options available to you to help increase coverage.

Posted 2 years ago

Update 04/01/22: We've been in touch with you Christine on 20th December, we confirmed with you that the issue is about the amount of Wifi coverage you have from your current router. We've given you a detailed guide with some options you can explore to extend and improve the Wifi coverage around your home. We hope this is helpful and should you need any more assistance do not hesitate to reach out to us.

Posted 2 years ago

“Excellent services, stable internet connection and helpful staff with any issue I have.”

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Posted 2 years ago

“The admin, planning and communication regarding delivery of broadband was not good. We waited for over a year to have broadband delivered to our property. The original agreed route for the fibre to get to our property was subsequently ruled out and various alternatives were proposed, all of which were not viable but nevertheless delayed implementation. Broadway finally concluded that the original route should be used. Actual implementation was very good and the team did an excellent job of installation. I was delighted with the end result.”

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Posted 2 years ago

Thanks for your thorough feedback David, we've taken this on board for future planning and delivery and have a new system that will help improve communications going forward. Glad to hear the end result is great though. Enjoy the internet highway :)

Posted 2 years ago

“Very helpful throughout the process.”

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Posted 2 years ago

“BroadwayOrganised everything from applying for my voucher from the welsh government to the installation engineerr arrived as planned had me up and running in a couple of hours excellent service and pleased to have a very fast Internet.thank you Broadway.”

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Posted 2 years ago

That's lovely to hear Roy!

Posted 2 years ago

Broadway Partners is rated 4.6 based on 284 reviews