Broadway Partners Reviews

4.6 Rating 252 Reviews

94 %

of reviewers recommend Broadway Partners

Company Reviews

Metrics

4.6

Based on 252 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Anonymous

Anonymous // 01/01/2019

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“Right from the start Broadway Partners have been extremely helpful and knowledgeable about our requirements and have managed our installation and subsequent teething problems with professionalism and empathy. I feel safe in the knowledge that I have chosen the right company and am happy to recommend them to my neighbours and friends. 10 out of 10!”

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Posted 7 months ago

Oh what a wonderful review to read, thank you very much Beverley. I'm glad you feel safe with us and do just let us know should you need anything more.

Posted 6 months ago

“Having recently moved into a new house we have been absolutely delighted with the personal care shown by everyone we have engaged with at Arran Broadband. A special thank you to Michelle for outstanding customer service!”

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Posted 2 days ago

“Broadway have responded speedily to resolve what had been frustratingly slow speeds and we now have around 40mbps Excellent and responsive service. Hopefully it will remain at that level”

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Posted 6 days ago

Hi Bruce, I'm sorry to hear about this. I see you've reported the issue to us an hour ago and our team are reviewing this at the moment for you. They should provide an update shortly once they've assessed the connection and any remedial action is put in place for you.

Posted 6 days ago

## Update ## Following a brief engineer visit to the area early yesterday afternoon, the issue has been resolved and normal service has resumed. Our tema have been trying to get in touch with you to check everything is ok but our tools suggest it is. Please do get back in touch with us if there is any issue whatsoever remaining Bruce.

Posted 5 days ago

“Broadway's customer service has been great since we were connected to their fibre network in February. Any teething issues we've had have been dealt with quickly and efficiently. Very happy with the broadband and VoIP services”

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Posted 3 weeks ago

“They keep you informed and are prompt to resolve issues. A special mention to Sue. Thank you.”

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Posted 3 weeks ago

“A great improvement on BT! I am receiving good download speeds and am very happy with the result. I'm a little concerned about the possible vulnerability of the outside cable, but recognise that this is necessary. Thank you for rescuing me and installing so promptly.”

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Posted 3 weeks ago

“Great product so far and good value for money. We are truly in the middle of nowhere and up to now we are receiving strong signal and internet working well. What is really distinctive is the customer service which is seriously some of the best customer service I have ever experienced. Michelle replied almost immediately every time, sorted everything out quickly and efficiently and always in a very friendly way. Outstanding!”

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Posted 3 weeks ago

“Telephone help line poot”

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Posted 3 weeks ago

“Five star service from Broadway Partners and their agents on the island. Download and upload speeds are more than acceptable and the entire experience is seamless and efficient.”

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Posted 3 weeks ago

“After a few teething problems, I’m satisfied with both the operation and service I have received from Broadway. It’s a pity BT couldn’t take a leaf out of Broadways operations and customer service.”

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Posted 3 weeks ago

“Although it was a long time coming the service is very good indeed. Additionally, both the sales and support personnel are very helpful. Also, a recent outage was fixed within a reasonable timeframe.”

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Posted 2 months ago

“Found the service and support excellent!”

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Posted 2 months ago

“Good customer service. Have had fibre installed since December and there have been no problems to-date. Enjoying the fast internet speeds whilst living in a rural community. Thank you Broadway.”

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Posted 3 months ago

“We signed up with Broadway in a pilot scheme in Pembrokeshire. While we fully appreciate the issues and difficulties we have all faced over the last 2 years, and the inevitable delays, there is no excuse for not keeping customers regularly updated on progress. It was not unusual to have 2-3 months with no updates. At one stage a conduit was dug in the road and infrastructure installed on poles opposite our property only to be removed the next week with no information provided to us by Broadway as to what was happening. When the connection was finally installed, some 12 months after the original date, this was done well and the connection speed and service has been as advertised since. However we have had one loss of service for a short period during the last week, affecting the whole village. While I accept the occasional issues may occur, if this was a planned outage I would want and expect to have had advanced notification. In short, communication from Broadway to customers has been poor, but the product, when finally installed has been as advertised.”

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Posted 3 months ago

Hi Mark, Thanks for your review. I'm sure you can appreciate building infrastructure for broadband (and other utilities) takes time. There are lots of steps involved and we update customers as we cross each major milestone. We wouldn't update on individual works taking place in a location, equipment may need to be removed, installed or otherwise changed based on surveys and ongoings work in the area. We've recently invested heavily in a new platform that will keep customers informed automatically as the project in their area develops over time. We're also bringing an online account feature to allow customers to check on the status of their order, upgrade services, update details and billing information and much more. We're committed to bringing a best in class service to our communities, so please watch this space! I'm glad your connection is now live and that you're seeing our advertised speeds. I've had a look at the outage that occurred and it was unexpected and unplanned. When we conduct planned maintenance we'll always inform customers and aim to provide at least 2 days notice for normal maintenance works.

Posted 3 months ago

“The difference between Broadway and other providers is that when the customer is told it will be dealt with, it is. The whole organisation is customer centric and this generates total confidence.”

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Posted 3 months ago

Awh thanks a lot Mike, and thanks for speaking with us recently. Glad we could sort it out for you!

Posted 3 months ago

“Can not fault the installation process; the work was done to a high standard, with clear efforts to produce an installation to our requirements and done neatly and cleanly. Assistance with the grant paperwork was done by email, which was responsive and effective.”

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Posted 3 months ago

Thanks a lot Kenneth, glad it's all been smooth sailing for you and we hope you enjoy your new services!

Posted 3 months ago

“Would have given a five star but for the initial instalment delay”

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Posted 3 months ago

“Good company to deal with excellent customer service”

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Posted 3 months ago

“I have nothing but praise for Broadway Partners. When their system was installed we immediately saw a huge increase in speed. Since then (about 3 years i think) any problems have been rectified very quickly and we have been informed timeously of any developments. A special mention for Michelle who helped me out recently with rebooting the system.”

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Posted 3 months ago

“Absolutely first class service moving into our new property”

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Posted 3 months ago

“Broadband speed much faster than previous 2mgps from BT. The installers were friendly and professional. The signal strength can be a bit jittery and not a constant 90+ mbps, which resulted in my contacting technical support, who could have been better, and asked me to make repeated attempts at fixing the issue myself. I feel that BT would have been better in this respect by sending an engineer, something Broadway have not offered.”

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Posted 3 months ago

Hi Nigel, Thanks for your review and information. I can see in your support case there was an initial suspicion a Wifi extender may have been causing some interference but that has now been ruled out. Ideally, we need to conduct a wired speed test for you as wireless ones are only indicative and generally not reliable enough. Our team tried to contact you again on 7th Feb to arrange an engineer appointment but they've not been able to get in touch. I've asked them to try again for you though and we'll have someone take a look for you no problem at all.

Posted 3 months ago

Broadway Partners is rated 4.62 based on 252 reviews