British Wholesales Reviews

Name: British Wholesales
Rating: 4.78

4.8 Rating 826 Reviews

95 %

of reviewers recommend British Wholesales

Company Reviews

Metrics

4.8

Based on 826 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

British Wholesales 5 star review on 19th August 2023

Linda Griffiths

British Wholesales 5 star review on 6th May 2023

Katie Eneas

British Wholesales 5 star review on 14th February 2023

Magdalena Zemancikova

British Wholesales 5 star review on 2nd July 2022

Anonymous

Anonymous // 01/01/2019

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“Excellent quality and value for money. I bought white cotton bedlinen and was impressed with the customer services who contacted me about duvet fastenings. My purchases arrived promptly and I would not hesitate to recommend this company.”

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Posted 2 days ago

“Fantastic product… arrived promptly… this is only the second review I’ve ever written but went out of my way to recommend this company… sheets, duvet cover and pillow cases were exceptional value and amazing quality my sleep is transformed!”

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Posted 2 days ago

“Great company to deal with”

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Posted 3 days ago

“Ordered 3 sheets , two were fine but one had frayed edges which had to be cut off but otherwise good sheets”

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Posted 4 days ago

“Always buy my bedding and towels from British Wholesales. Great quality reasonably priced. Delivered earlier than expected. Great company to deal with. Thankyou.”

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Posted 4 days ago

“Excellent. Very pleased 😄”

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Posted 5 days ago

“CHECK YOUR ORDER EXTREMELY CAREFULLY!! I’ve ordered from BW several times but unfortunately this recent large order will be my last. Order checked upon arrival and all appeared well enough apart from some small staining on bath mats. Upon opening some fresh bedding weeks later I found that one item was the wrong colour (off pink/taupe instead of white) & one item was the wrong size (double instead of king) despite those items being labelled correctly on external packaging. Make sure to very carefully check each item by comparing labels to the packaging! Not easily done for large orders which i’m sure they rely upon us failing to do! Unfortunately after speaking to customer service Suhail failed to fully resolve the issue due to an item having been washed (apparently my mistake was relying on the packaging label!)”

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Posted 1 week ago

We have been emailing the customer regularly to resolve the issue. We offered to send out the correct item and for the customer to keep the other item at a discounted rate as it could to have been returned due to is being washed. Best Regards Bon

Posted 1 week ago

“Great sheets, perfect fit ,good quality ,just what we needed for our guesthouse!We will be ordering duvet covers as well in the nearest future!”

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Posted 1 week ago

“Order received in good time and as described”

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Posted 1 week ago

“Great customer service, speed of order and quality of cotton bedding.”

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Posted 2 weeks ago

“Thanks for a great product at an attractive price”

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Posted 3 weeks ago

“Very responsive, great towels at good price”

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Posted 3 weeks ago

“great website good prices and delivery was on time”

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Posted 1 month ago

“Have been buying towels from here for a few years now and always had good experience with the items and with customer service. Always willing to help and respond quickly to any issues A** service”

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Posted 1 month ago

“Amazing value and prompt delivery !”

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Posted 1 month ago

“Easy to order and understand the website. Good and efficient delivery. excellent communications at all times. The team towels are very good quality and excellent value for money”

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Posted 1 month ago

“Ordering straightforward and delivery is quick but - First order: 4 of 10 pack of pillow cases were of a different ‘type’ (4 plain cotton compared to 6 with a ‘sheen’). All allegedly of the same type at order but told it may be a different batch(?). Returned, awaiting replacement. - second order: ordered 2 sets of bamboo/cotton hand towels. In one set each of six the towels was stained or marked. Awaiting response to return them and get a replacement. Somewhat disappointing. On the positive note I did accidentally over-order and decided on different pillows and they arranged return for refund.”

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Posted 1 month ago

The customer contacted us with the issues which we apologised for and resolved straight away by arranging a free return and a refund. Bob

Posted 1 month ago

“Good quality towels. Will buy again.”

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Posted 1 month ago

“My first order came and I was very surprised at the quality of the towels and bedding , delivery only took a couple of days so went straight back on the very easy to use website and ordered more as we have just purchased a guest house and they were delivered the next day all free postage as we spent alot but probably only a quarter of the cost of local businesses”

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Posted 1 month ago

“Delighted with my whole order. The quality of the towels was outstanding, as soon as I washed them the softness was amazing 👏”

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Posted 1 month ago

British Wholesales is rated 4.8 based on 826 reviews