British Braces Reviews

Name: British Braces
Address: Cameron Court, Solvay Road,, Cameron Court, Solvay Road,, Northwich
Rating: 4.73

4.7 Rating 2,834 Reviews

94 %

of reviewers recommend British Braces

Company Reviews

Product Reviews

Metrics

4.7

Based on 2,834 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

British Braces 5 star review on 27th June 2022

Dorothy Freeman

British Braces 5 star review on 1st November 2021

Valerie Brookfield

British Braces 5 star review on 18th February 2021

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not what I was expecting. Thought they would be normal braces that could be worn with a suit but these would be more fitting to Co Co the Clown”

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Posted 6 years ago

“The braces clips were too bulky so i cant wear them under a jumper because they look strange.”

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Posted 6 years ago

“I placed an order with you on the 24th of January Paid through PayPal, it is now the 31st of January I have not yet received from you a confirmation of the order nor have I yet received the item, So until I do it would be somewhat premature to give any sort of review.”

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Posted 6 years ago

“The braces themselves are nice and arrived promptly, however I was a bit disappointed about the fact the company are called British braces, but the braces aren’t british made?! Also the VAT is added just before you pay. It should be a bit more explicit or even should just have the full price with the product whilst you’re browsing? Why companies do this, I’ll never know :(”

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Posted 6 years ago

“I bought a set of heavy duty braces in March 2017 from you. About three months ago, both front clips kept coming undone whilst being worn. I need a reliable set of braces for an upcoming wedding”

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Posted 6 years ago

“Braces have not yet arrived John Hammond Dublin”

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Posted 6 years ago

“Delivery. I didn't select a special delivery (courier) option when I placed my order. I did this as I was lead to believe it would therefore be delivered via a standard Royal Mail postage. And, if I wasn't home, I'd be able to collect my order at a Post Office Depot. When there was no sign of my order I initially emailed your company. I was told TNT had tried to delivery my parcel twice. And, if the third attempt failed my parcel would be sent back. I sent a follow up email to your company asking for a tracking number. I got no response back. I then arranged to be off work so I wouldn't miss the third attempt of delivery. At about midday I'd lost my patience and called your company. I finally got a helpful person on the phone. I finally got a tracking number and contacted TNT directly. They said they attempt delivery only twice. So the info I got emailed from your end was false. May I suggest you get a courier company that has a depot so it's an option to collect the parcel. Or, at least a courier company that leaves a delivery slip with a tracking number if no ones home. Or, an email from your company telling the person how there parcel is being delivered. Regards Emma Burnand BBC 'Doctor Who' Assistant Costume Designer”

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Posted 6 years ago

“wrong colour sent”

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Posted 6 years ago

“The braces look ok, but they are narrow, and thin. Altogether not very substantial. Wore one set for the last week but already the elastic is breaking and the braces are puckering. The clasps are cheap and nasty, and the adjustments are difficult to use. A very poor product, and despite the name British Braces they are made in China!”

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Posted 6 years ago

“The item was received on time, but it was not the item ordered, which was extremely careless. After this was made known, the service was impeccable; shame about the original mishap!”

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Posted 6 years ago

“Expensive next day delivery and braces really different in reality. Not similar at all to the one in the picture.”

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Posted 6 years ago

Hi Maria, Thank you for your feedback, On your first point, our next day delivery price is set at how much it costs us to send it out to you. Also, we take a lot of care when choosing our couriers and only work with those that we have a good experience with as we want to ensure, to the best of our ability, that the items arrive with you both on time and in the same condition that leaves us. On your second point - I will investigate personally the differences between the product and the images on the website. We always ensure high quality images are taken of our products and also make sure that the product sent out is always the same product that is displayed on the website. Please email me an image of the braces you have received and explain the differences to help me understand the issue further to, will.hayes@legendgp.co.uk Many thanks, British Braces

Posted 6 years ago

“I'm very disappointed at the quality of the braces. The metal sliding agustment fittings are very sharp against your skin. Not very good on a set that cost over £16:00.”

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Posted 6 years ago

Hi, Thank you for leaving your feedback with us. I am very sorry you are not satisfied with the trouser braces you have purchased. We are more than happy to accept these as a return for a full refund if you follow the returns instructions on the rear of the invoice you received in the packaging. If you do not have the information, please visit http://www.britishbraces.co.uk/british_refunds/ and return your trouser braces to the address found in the footer of our website along with your name and contact details. Many thanks, British Braces

Posted 6 years ago

“Braces not correct size as advertised far to small.”

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Posted 7 years ago

Hi Christopher, Thank you for your feedback. We are very sorry that the braces you have received were not as expected. We will be reviewing the sizing on the braces you ordered. We are more than happy for you to return these to us. Our returns policy can be found on the back of the invoice you will have received in the packaging. If you no longer have this, you can find the returns policy on our website here, http://www.britishbraces.co.uk/british_refunds/ Again, we apologise for the inconvenience this has caused you and if you need anything else, please don't hesitate to call us on 01606 780 260. Many thanks, British Braces

Posted 7 years ago

“Brought a pair of fashion braces for women. Packaging and quality like something from poundland. Certainly not £11 plus delivery - in total a complete waste of £15.98 - thought I would try them anyway and they pinged off before I even moved - definitely not strong fixings. Appreciate they are fashion braces but seriously these are like the cheapest of cheap. They scream cheap chinese import.....terrible. Not impressed. Seems a bit cheeky charging more than a few quid for them to be honest”

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Posted 7 years ago

Hi, We are sorry you have had an issue with the quality of one of the trouser braces that we sell. Please be assured that these comments will be passed to the manufacturer of these trouser braces. We are more than happy to accept these braces as a return for a refund as long as the item comes back to us in a resalable condition and in original packaging. All the details of our returns policy can be found on the reverse of the invoice you received in the packaging. Many thanks, British Braces

Posted 7 years ago

“Website was easy to navigate but recovering the parcel seems to be a different matter. Paid for next day delivery a week ago and still no parcel to be seen”

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Posted 7 years ago

Hi Fiona, We are really sorry you have had an issue. We have checked your order and it shows that you chose a 1st Class delivery service, not a next day service. Your order was despatched on 25th November with Royal Mail. Royal Mail tell us that 1st Class orders can take up to 5-7 working/business days due to the busy seasonal period. My colleague will be in touch with you shortly to discuss this further.

Posted 7 years ago

British Braces is rated 4.7 based on 2,834 reviews