British Airways Reviews

Name: British Airways
Rating: 1.81

1.8 Rating 256 Reviews

18 %

of reviewers recommend British Airways

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1.8

Based on 256 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 9%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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ph:+44-844-4930750

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British Airways 1 star review on 7th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely worst experience we have ever had as a family. We have flown multiple times around the world, and British Airways have no consideration for passengers and they comfort.”

Helpful Report

Posted 1 year ago

“Experience in buying flight ticket direct from British Airways. If the flight is cancelled by BA, do not replace to voucher. Instead, Ask for a refund, to buy a new ticket. Voucher,especially future vouchers, are very difficult to use for booking new flights. If you are able to book a new flight, you will not be given an e-ticket until 24 hour before departure, but e-ticket will be offered at a price 3 times the online price! Be careful with traps like that. Finally, I asked for a refund and BA promised to return my money, but until now (more than 2 months) the refund has not been credited to my credit card!”

Helpful Report

Posted 1 year ago

“I had booked about 5 months before my trip to India which ended a few days ago.. I bought a return ticket from Amsterdam to Lucknow via London and Delhi.. Onward journey went good.. My return journey was after a month.. At the last moment when I was checking in in Lucknow for Delhi, I was informed by Vistara Airlines if I knew about my flight from Delhi to London at 03000hours was cancelled and rebooked to leave Delhi at 1055 instead of 0300 as was originally booked by me. I was not informed.. British Airways had my email address and my mobile number.. They never called me and I never received any email about the change.. I am 81 years old person... British Airways expected me hang around for about 18 hours to board BA flight to London!!!. When I talked to their customer service and requested to provide me hotel accommodation or entry to lounge at the airport they refused.. My son who lives in Mumbai also requested Customer service of British Airways to help his 81 years old father with night accommodation so he could rest, they refused... I was so distressed and my BP shot up..I could have died.. They didn't care for my life at all...”

Helpful Report

Posted 1 year ago

“In May, we booked first class seats with BA through American Airlines. {BTW, American has top notch customer service and when you make a change, refunds happen automatically and seamlessly.} We got Covid in Amsterdam and had to stay longer than expected. Therefore, we had to change our flights twice, ultimately flying AA. I waited a couple of months for my refund from British Airways and finally called. I was told I had to email my request which I did along with my receipts. After multiple requests they have refunded about half of what they owe me. But the clincher is you cannot talk to anyone about a problem and even email replies say "Please don’t hit ‘reply’". Customer service is literally non-existent. I have emailed the execs whose email I have found online and once again received a "Please don’t hit ‘reply’" email, standard response saying, in essence, "you will hear from us when we get around to it". Truly, I have had better customer service from cut-rate domestic airlines in Mexico than from BA. I urge everyone to use any other airline if at all possible.”

Helpful Report

Posted 1 year ago

“Unhappy. Flight failed to land in time. Airline left the passengers in the lurch. Adequate help was much in wanting. Vegetarian food was bad. Booked for assistance but none responded. Prof”

Helpful Report

Posted 1 year ago

“Beyond disgusted with the fact that my baggage has yet to be delivered to me after 5 weeks of emails and calls to BA. Two pieces reported 29th September. BA responses are generic non specific and all attempts to speak to a customer service worker are obstructed. All this from an airline touting its values and claiming yo be one of the best in the world. Disgraceful does not fully describe their customer service.”

Helpful Report

Posted 1 year ago

“Firstly, I started the day in a 45 minute queue to drop my bag off in Manchester airport. BA have 6 desks, and 2 were open. A nice stressful queue to start the day. Cue an hour delay on our flight to Heathrow. Nevermind I thought, our flight from Heathrow is in 3 hours so it will be fine. Got to Heathrow and our flight to Las Vegas was also delayed by an hour. On this 11 hour transatlantic flight; I had my worst ever long haul experience and I would never recommend that anyone flies with British Airways. Our flight was at 4pm (UK time), the first meal came round about 2 hours anto the flight, they get to us and say they only have vegetarian left, this isn't acceptable. Then 3 hours into the flight they turn the lights off and turn the heating up high. It's 7:30 in the evening. They clearly want everyone to sleep so they don't have to do their jobs and serve us. I can't sleep in that heat and I'm on my way to Vegas so was watching a film or two. I asked for some more alcoholic drinks as I'm going to Vegas and would like to go out when I arrive (nothing excessive, just leisurely beers watching a few films). I'm told that the bar is closed because they need to save the stock for the return journey. This is 3 hours into a 11 hour flight to VEGAS and they don't have alcohol. This is APPALLING Service. Then 2 hours before we are due to land (1am UK time) the light get turned on bright and they come round with more poor food. Plus this time, one of the air stewards who was a rather large gentleman, showed us the top of his buttocks while bending over into the trolly. This was a very unpleasant and nauseating sight. The crux of the matter is BA doesn't seem to like or look after its customers, there are lots of good haul airlines out there. As an Englishman, it upsets me to say the my home country's airline is the worst I've ever used for long haul.”

Helpful Report

Posted 1 year ago

“I have been waiting since April for £1028 delay compensation and BA for reasons best known to them haven't paid despite ne having provided them with my bank details. I have completed almost every day to BA customer service but they say they can't force the payment's department to pay up. Absolutely despicable customer service”

Helpful Report

Posted 1 year ago

“BA has raced to the bottom. Website down for online check in. After an hour of attempts I called BA (impossible to find the number while in France). Agent told me. SO no banner running along the top of the page altering customers. Needless to say check in at the airport was a nightmare with two agents checking people in. Next, and not BA's fault, the baggage conveyor belt was not working. But BA had no contingency plan, no communication, no supervision. Finally they told us to just leave the bags and get tot he gate. You know what comes next. Bags did not get flight. In London the AA gate agent calls my name to inform me such. So off to Dallas and then PDX knowing my luggage will not be there. Next is to file a claim. BA should be a case study in how "NOT to RUN A BUSINESS". Total joke. AA should divorce this partner.”

Helpful Report

Posted 1 year ago

“My husband and I travelled business class from Washington DC to London on September 26 ba216 and from London to Delhi on September 27 on flight ba143. We paid thousands of dollars for the tickets. Food was terrible, service was poor and toilets dirty. The one dish my husband could eat chicken tikka ran out after 4 passengers. Told my husband never again!”

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Posted 1 year ago

“Bad customer services”

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Posted 1 year ago

“The worse airline I have ever fly with , they lost my luggage after 4 hours delayed , the checked all passengers luggage’s to the different airline so my luggage has been lost for the 10 days now and the customer they have no idea where my luggage’s is and they don’t give you an option to do anything, pls do not fly with worse airline on the earth”

Helpful Report

Posted 1 year ago

“both flights delayed. Missed connection because of delay. Got a voucher for hotel and dinner. Both dreadful. Second Flight delayed because crew failed to show up. The entire experience was negative. I previously had good experiences on BA. I wont fly BA again, if i can choose another airline.”

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Posted 1 year ago

“very expensive tickets no customer services dirty seats unprofessional staff delete flight”

Helpful Report

Posted 1 year ago

“British airways is one of the most unreliable air lines I have ever dealth with. I just received an email saying that my flight on 22nd of December 2022 has been cancelled. They have offered me an alternative flight on 23rd of December 2022 instead, shortening my holiday for 1 day. I just rang customer service where I spoked with a lady. When I asked about refund for the one day of holiday I am losing she has put the phone down on me. This is not the first time when British Airways are dealing with their customer this way and I am beyond disappointed with their very unreliable serivice. Do not go for British Airways. Please chose other air lines because they way BA deals with their customers is absolutely unprofessional. Zero accountability from this company. I have booked my flights in February 2022 and now again being dissapointed by BA. I will never trust those airlines again with their flight offer.”

Helpful Report

Posted 1 year ago

“Company would not agree to changing a typo in the surname, insisted I had to book an ADDITIONAL flight Which I did £600 extra (only London to Turkey) Then could not accept payment as the system was down (I used paypal in the end) Then would not let me check in online since - guess what - my details were also on the other seat that it would not let me change the typo on my surname Interesting also - that it accepted all my passport docs, given name, surname, even those these were (slightly) different to the booked name (typo) HUGE queue at Gatwick - c3 hours of queue with only 4-5 people serving on one of the busiest weekends of the yeat- to check in - because I could not check in online - because it had insisted I spent an additional £600 to buy an additional seat which I did not need, to change a typo in my name!!! This was as poor a set of experiences as it was possible to have, huge stress, huge time wasted, huge money wasted Thank you (NOT) BA!”

Helpful Report

Posted 1 year ago

“I flew with my 6 year old son from Hyderabad, India to Denver, Colorado via Heathrow, London on July 21 2022. My flight from Hyderabad to London was delayed (Not sure what was the reason for delay) for 2 hours. Because of the delay, I missed my connecting flight from London to Denver. There was no help or guidance at Heathrow airport on what to next. Waited in line for almost 6 hours to talk to someone and they rebooked me for 23 July. My son has lot of food allergies and he really can't find many options to eat outside, so requested them to give me a flight for 22 at least and I told them that I would pay extra if needed. Customer service representative said that your are lucky to get the tickets for 23. I was looking BA website and I see that the tickets are available and when I mentioned about it to customer service representative, she said that is how BA makes money by overselling the tickets and will put the customer on standby when there are no tickets. At the end, I was forced to fly on 23. I have a Indian passport, for me to stay two days in London, I need to have a transit Visa and I don't have it. When I mentioned that to customer service representative, she said that I am fine and boarder security will let me go out as I am flying back on 23 and asked me to show the travel itinerary. I followed her recommendation and saw the security officer and he said that he can on allow me to go out for one day as per the procedure. I explained everything to the office and asked him for the options that are available for me. He was so helpful, he went and talked to his chain of command and let me go out for 2 days. BA representative gave the voucher for only for a day and asked me to pay for the second day and apply for repayment. It was British Airways mistake and not sure why they can't give the hotel for the entire stay, Imagine the people who did not have credit cards or enough money to pay for hotel and food. My Cousin lives in Hounslow and I was so lucky to him there as my son's food allergies we really can't eat outside. So, I called my cousin and stayed with him for 2 nights and came back to Denver, Colorado on 23 July. I have seen many other people missing their flights to Atlanta and some of them were flying with their elderly parents. One of the passenger got her ticket for 25th. I understand that the customer service representative were helping so many people, but they are mean and taking lot of time to help single customer. Overall it was the worst experience that I ever had and I would never use and recommend not to fly using British Airways.”

Helpful Report

Posted 1 year ago

“the worse company, the worse customer service, my fly was delay for 24 hours i received compensation credit card $800, but card empty no money, deceived , no answer to phones and emails . Never use more British Airways”

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Posted 1 year ago

“The reviews on this site for British Airways our ‘flag carrier’ airline are a national embarrassment. When will the CAA step in to sort out their failed customer services? Two months on, and no resolution to our cancelled Christmas flights. They are a disgrace.”

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Posted 1 year ago

“Last week BA employee Sammy Jo forced me to check in my hand luggage at the gate , despite being allowed a hand bag and a small suitcase. I was trying to explain that it was full of medication for my several serious health conditions . She was extremely rude , not empathetic and when she caused me a panic and asthma attacks (I was sitting there struggling to breathe) she told me I was "overreacting"! Dangerous and borderline sociopathic behaviour from this British Airways worker . When challenged by my fiancé she said "I am just doing my job"! (Nazis had the same excuse-they we're just following the orders...) They also managed to lose my checked in bag! That's why I insisted on not having my hand luggage snatched away from me at the gate in the first place . Turns out that when we boarded the plane half of the overhead lockers were empty!!! I will be contacting their CEO about this irresponsible, dangerous and unacceptable behaviour of Sammy Jo, who is clearly on a power trip and finds pleasure in humiliating BA customers! Do not ever fly with this disgusting airline!”

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Posted 1 year ago

British Airways is rated 1.8 based on 256 reviews