"The cleaner was polite and efficient, but I think they need to allow more time for each appointment as he was running late. He is a fast worker but any less time would not result in such a good job. \n The greasy marks all gone from sofa, and cream rug much cleaner. It takes longer than an hour to dry though, more like 5 or 6. This is fine though, you don't get a thing clean without getting water and detergent on it. All in all a good job and good value. "