Name: BreakerLink
Rating: 4.70

“First part arrived very prompt 2 nd part ordered has nit arrived it's been week now and they won't answer my calls I want my money back”

Helpful Report

Posted 7 years ago

Thank you for your comment. We are sorry to hear you experienced a problem with a member. As our members our independent companies, your purchase would have been directly through them and not through ourselves. However, if you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you. BreakerLink

Posted 7 years ago

“COMPANY SUPPLIED FAULTY GEARBOX.”

Helpful Report

Posted 7 years ago

Thank you for your comment. We are sorry to hear you experienced a problem with a member. As our members our independent companies, your purchase would have been directly through them and not through ourselves. However, if you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you. BreakerLink

Posted 7 years ago

“Never heard when my part was dispatched or going to be delivered”

Helpful Report

Posted 7 years ago

Thank you for your comment. We are sorry to hear you are experiencing a problem with a member. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you. BreakerLink

Posted 7 years ago

“I purchased the part on 9th Nov, and still have not received it on 15th Nov”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you for your comment. For an immediate update on your order, please contact the independent breaker directly as BreakerLink does not handle the part ourselves. Thank you BreakerLink

Posted 7 years ago

“i have not recieved my part yet”

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Posted 7 years ago

“i ordered a car door. payed 50 GBP and received nothing. I sat indoors all week waiting for this delivery. They said it would take 3-4 days. After 6 days i have given up hope of getting delivery. I just feel i have been ripped off for 50.”

Helpful Report

Posted 7 years ago

Thank you for your comment. We are sorry to hear you experienced a problem with a member. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you. BreakerLink

Posted 7 years ago

“Avoid these at all cost lack of communication ignored emails didn't return phone calls sent out wrong parts twice even though they had a (picture which they requested of the part) all in all out of pocket for the post and returns, bought the part elsewhere”

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Posted 7 years ago

“I ordered my part Tuesday and was too late for Wednesday delivery but paid £15 for next day delivery and was told I would receive on Thursday. It has not arrived and the company, Prestige auto parts promised to call me back. Haha they did not and so much for their 'promises'! Delivery promises suck, don't believe a word of it!!”

Helpful Report

Posted 7 years ago

Thank you for your comment. We are sorry to hear you experienced a problem with a member. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you. BreakerLink

Posted 7 years ago

“I was impressed with the speedy response from the many possible suppliers who were able to help. However, what I'm not impressed with is the promised delivery. The original 'firm' delivery was Tuesday(12 July). After chasing up, the promise of a Wednesday delivery was given. It is now Wednesday and still no engine. I have been assured of a Thursday delivery-some 48 hours later. Frustration is on the increase!”

Helpful Report

Posted 7 years ago

Thank you for your review. We are glad to hear you had a excellent response from our independent suppliers with quotes for your item, however we are sorry to hear that you are having problems with one of our members and the slow dispatch of your item. If you would like us to look into this issue for you please go to our contact us page on our website, select complaint from the drop down box and fill out the online form with all the information and we will investigate the problem for you.

Posted 7 years ago

“peugeot 2-0 ltr HDI engine didnt match very well mechanic ,had to transfer engine mountings,sump had to be trasferred as no bracket .had to weld on brackets to hold exhuast manifold to catalytic converter,paid extra on delivery time two days late loom had to be rewired The mechanic has manged to fire it up but its not finished”

Helpful Report

Posted 7 years ago

Thank you for your review. Unfortunately as you have modified the supplied item we wouldn't be able to help you with this issue however if you had contacted us via our complaints page on our website at the time of supply we would have been able to help you return the item for a refund or organise the supply of the correct item. Regards BreakerLink

Posted 7 years ago

“Phone service pretty bad.”

Helpful Report

Posted 7 years ago

Thank you for your comment. Were you trying to contact us here at BreakerLink or one of our independent suppliers? Our BreakerLink UK landline call centre is open Mon - Fri 8:30am - 6:00pm and Sat 9:00am - 5:00pm. Closed Sun and Bank holidays. If you were trying to call one of our members however as they are independent companies their phone systems and opening times etc would be different and set and organised by themselves. If you are still having issues contacting whoever you were after speaking to you can always contact us with your conatact details via our contact us page on our website and we can contact you direct or pass your contact details on to the supplier in question. Thank you BreakerLink

Posted 7 years ago

“paid the full amount and to date have had no communication as when it will be delivered or if in fact it has”

Helpful Report

Posted 7 years ago

Thank you for your comment. We are sorry to hear you experienced a problem with a member. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form providing all the details we can look into this further for you. Thank you. BreakerLink.

Posted 7 years ago

“I sent a message to the parts supplier via your web site, but it did not reach them and it was not returned to me.”

Helpful Report

Posted 7 years ago

Hi Bob, Thank you for you comments. If you are talking about the message you sent via our system to a supplier on Friday 20th May at 9:46 regarding an airbag ECU, I can confirm the message was delivered and it has been marked as read by the supplier. We are unsure as to why the independent supplier did not come back to you, however we shall feed this information back to the supplier so that this issue may not arise again.

Posted 7 years ago

“Asked for belingo spares got peaugot. I know they fit but not on this occasion. well it fits but cant turn it enough inwards for me and mirror is sticking out far too much”

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Posted 7 years ago

“Unfortunately, I still haven't received the headlamp a bought on Wednesday 20.4.2016 from A&c Auto Salvage Ltd. They quoted a maximum of 2 days delivery. I have phoned 4 times and cannot get a satisfactory delivery date.”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you for your comment. We are sorry to hear you experienced a problem with a member. If you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you. BreakerLink

Posted 7 years ago

“Sent wrong parts then sent parts that never turned up so I had to request money back would not use again”

Helpful Report

Posted 8 years ago

Dear Steve, Thank you for your comment. We are sorry to hear you experienced a problem with a member. As our members our independent companies, your purchase would have been directly through them and not through ourselves. However, if you contact us direct via the Contact Us page on our website, then select Complaint from the drop down box and complete the form we can look into this further for you. Thank you. BreakerLink

Posted 8 years ago

“Renpart initially were very helpful, and had the part I needed. But 10 days later the part has still not arrived and despite a phone call and an email I have had no response. I had the same problem with Mirfield motors, also found by Breakerlink.”

Helpful Report

Posted 8 years ago

“After the part came quickly. I took the part to the garage, the mechanic checked the part and said it was the wrong part was for the older model of my car. I rang them and explained this to the company and without even asking my name the make of the car the car registration, or reference number he assured me it was the right part. I would never use this company again”

Helpful Report

Posted 8 years ago

“The parts came quickly from My Used Spares in July but the Galaxy Spare Wheel Carrier cable was frayed - one strand broken and turning around inside the winding mechanism box. They agreed a refund if I would return the part to them. This I did and it was received by them on 18th August. Unfortunately, the refund did not come until 13th October and only then after numerous phone calls and promises to 'act on it immediately'. My final call this week brought the comment from them that 'in their opinion, the part was quite serviceable and it had been sold the day after it arrived back in their store with no follow-up complaints'. Too many excuses, too many promises and no interest whatsoever in helping with return postage (£12.52) on a used part that in my opinion was not serviceable. Not a happy customer!”

Helpful Report

Posted 8 years ago

“Not great. Needed parts for a mk3 fiesta and was sent parts clearly removed from a mk4 so they didn't fit... Will just visit the local breakers in future.”

Helpful Report

Posted 8 years ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BreakerLink Reviews