“My coupon wasn't excepted! Even though I have never ordered I got sent a first time buyer code! It was refused! Don't offer something that you will never get..... so disappointed. Will never look at your website again! Such a shame.”
“After already paying 12 pounds for delivery, the courier (that the company chose) demanded I pay more money to receive my parcel.
Brastop would not refund me on the money, claiming I can argue with the courier and do the handling myself - I thought that's why I paid you for delivery, so that I would get my order delivered. Pretty basic.”
“I was their loyal customer for 10+ years and in the past I recommended them to many friends, but now the customer service is awful. I made an order, paid for it, got a confirmation, then, after few days Brastop cancelled the whole order explaining they have not enough stock. Cool, on their website the items were still available for another few days. Then I got a refund, but smaller amount than I paid. The customer service says that "that's the conversion rate and we not gonna do anything to fix it". How nice, I have to pay the fee for the order cancelled BY BRASTOP.
And the other order came slightly damaged (the outer package was fine, so it's mean they sent me the item with a defect. Don't think I'll bother to contact the customer service, probably I'll just return the whole order and don't shop there again.”
“After purchasing one bra, the next day my account had many fraudulent charges using the same bank card that I used to buy it.
Someone in their company fraudulently used my bank card and I had to dispute for several days.
They were the only place that I had made a charge that week, so I know it was them.”
“After purchasing one bra, the next day my account had many fraudulent charges using the same bank card that I used to buy it.
Someone in their company fraudulently used my bank card and I had to dispute for several days.
They were the only place that I had made a charge that week, so I know it was them.”
“Fabulous products and prices. Compared to other stores it comes far higher for quality and prices. The only thing I could fault is speed to process and dispatch. Compared to years ago I would receive my parcel in 1-2 days it's now about 4-5. Still shop there every year throughout year.”
“This company has the best return and exchange policy. I love that they understand how tricky it can be to get the right fit. The customer service team are so helpful and they always have great offers too!”
