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Brantano Reviews

2.2 Rating 64 Reviews

30 %

of reviewers recommend Brantano

Company Reviews

2.2

Based on 64 reviews


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About Brantano:

Place where you can buy fantastiv range of Shoes and Boots at Brantano footwear online. The latest ladies, Men’s and kids Shoes in a huge range of styles Including brands such as Clarks, Hush Puppies and Skechers.
Brantano was established in the UK in 1998 and has over 150 stores across the country, we are known for our great value shoes for all the family. Brantano’s website has a huge range of shoes for every family member with brands ranging from Nike, Skechers, Hush Puppies and Clarks.

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Location:

Interlink Way West, Interlink Business Park, Bardon, Coalville
Leicestershire
LE67 1LD

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Brantano 1 star review on 4th August 2017

COLIN FLOWERDAY

Brantano 1 star review on 1st April 2017

Colin Flowerday

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Shoes were wearing away after a month and they said it was normal wear and tear!”

Posted 7 months ago

“Terrible customer service. Bought a pair of trainers and the sole started wearing away and falling apart after 1 month. They said it was normal wear and tear!! Avoid at all costs.”

Posted 7 months ago

“Trying to order boots. Valid discount code for 20% off. Discount is applied, go to payment and message says sorry you can not use this right now. Cheats.”

Posted 1 year ago

“Purchased sketchers trainers online. Usual size but when tried them on massively too big. Wanted to return them. Followed Brantano's advice and contacted their customer helpline. Slow response due to "advisors working from home during pandemic". This is June 2022!!!! Supplied photos showing sizing was faulty and requested pre paid returns label. Told it was a " fit issue" not a fault and would not supply returns label. If I tried to wear these shoes there would be an accident as very big. Much too big but didn't know until recieved them. Couldn't try them on before as online service in our area only. Appalling out of date service.”

Posted 1 year ago

“I'm out of pocket considerably for cost of return. Be warned! If I'd known I wouldn't have purchased from Brantano and as such won't ever again!”

Posted 2 years ago

“With having to pay for returns and waiting weeks for a refund there are much better on-line retailers out their”

Posted 3 years ago

“Having trouble getting refund for a pair of Muck Boots I had to return and pay return postage for 😡. Wish I’d of read reviews before buying through them.”

Posted 4 years ago

“Be warned.. Brantano have no stores to return online orders to.. just had to pay postage to return items.”

Posted 4 years ago

“brantano sent crocs in a size bigger than uk sizing brought. I emailed and tried to discuss but they did not budge. I have been purchasing crocs for years and have never had this before. I had to send them back so lost money for postage and do not trust them to send the correct size. I do not recommend buying from them as you do not get reasonable customer services.”

Posted 4 years ago

“Brantano Footwear had to be the most USELESS shoe shop ever no wonder they went bust as the Manager in the now defunct Norwich branch was a rude ignorant twat and staff in the shop hanged around the till not helping anyone you asked them all you got was I DONT KNOW? WEAKEST LINK BRANTANO.................................................................................GOODBYE!!!!!!!!!!!”

Brantano 1 star review on 4th August 2017

Posted 6 years ago

“Purchased some CAT shoes and have worn them for 2 weeks, polished them yesterday with neutral coloured wax as advised by a Brantano member of staff and they have gone from tan colour to a dark brown colour! So today I went to Brantano and told two workers today in the Reading store who couldn't care less. Was told I could have a full refund (I was wearing them and didn't have any others) or swap them for an alternative at the 50% marked down price. I am a size 13 and with only 6 pairs of 13 in the store I had somewhat limited choice. Bearing in mind that all the shoes are now all marked down by 50% I said how about you give me 50% back as a good will gesture and I keep the shoes, but no that wasn't possible. I came away from the shop to purchase some replacements from Brantano online and then return to the store for the refund I was promised. However I am now unable to search online as Brantano has gone in to administration and the website has been closed down. What absolutely rubbish service...”

Posted 6 years ago

“Husband brought a pair of shoes for son today, got style, size & colour totally wrong. Paid by cc. Within an hour sent him back for change of mind refund as stated on back of receipt only to be refused and offered an exchange. Nothing suitable in stock so now stuck with a totally useless pair of shoes !! Deserve to be closing !!”

Posted 7 years ago

“BRANTANO has gotta be the most useless pathetic shoe shop ever with Abysmal customer service, rude miserable staff and stores that look like a messy charity shop! I went into the Norwich store where the Manager stands there being rude to customers like BASIL FAWLTY and the staff hide behind the till not helping customers and you ask someone where are the shoes in my size you get the dim line I DONT KNOW? Its like being on the WEAKEST LINK in there as their ANNE ROBINSON attitude is a lot to be desired as I say don't go into BRANTANO try SHOEZONE they are better! STOP PRESS BRANTANO HAS GONE BUST WONDERFUL NEWS GET THE CHAMPERS OUT AS THAT RUDE IDIOT OF A MANAGER WILL BE GONE AND BRANTANO WILL BE REPLACED BY A BETTER SHOP!!!”

Brantano 1 star review on 1st April 2017

Posted 7 years ago

“Having purchased a pair of Sketchers last year I found that after 3months of wearing them the stitching had split. After much deliberating with myself, I decided to return to the branch and explain the situation the Area Manager Nikki was so very helpful, she explained I needed to have proof of purchase. I returned the next day and Nikki and store Manager Tracy went the extra mile for me, and arranged a credit for me at the present cost, which was slightly lower than the original cost, but very much appreciated. Thank you ladies.”

Posted 7 years ago

“Visited the Beaumont Leys store of Brentano today. I tried on several shoes I needed for work. Choose an ideal pair and checked on the internet to see if I could apply any current discounts/vouchers. The only current discount voucher was for 'on line' orders = 20% discount. I immediately ordered the shoes on line, applied the discount code and paid by Paypal only to find the discount had not been applied?? I approached the store manager Matt who provided me with their Head Office phone number. I spoke to Karen in the Head Office who said she would investigate the issue and call me back. Within 5 minutes Karen did call me back, cancelled my original order and sanctioned 20% discount to be applied in store - Brilliant!! Thanks to Matt (Store Manager) & Karen (Customer Services) my experience of shopping in Brentano was 10/10 - Thank you both from one VERY happy customer Margaret.”

Posted 7 years ago

“Wow your store in Linwood service was outstanding !!!! I visited last week with my mother your girls answered every single question she asked with a smile never losing patience, returned with son yesterday and got greeted with a smile nothing was a bother amazing customer service think these girls deserve some recognition”

Posted 7 years ago

“This the first time I have shopped at Brantana this was in the Inverurie branch.I bought a pair of boots which were in the sale.I found the assistant that served me very pleasant and most helpful..”

Posted 7 years ago

“I ordered four pairs of shoes online from Brantano on 23rd September 2016. I kept one pair and promptly returned the other three pairs (each costing £60) in one parcel. There was a long delay before any money was returned to my credit card, but then only for two pairs, not three. On telephoning customer services, I was asked to send a copy of my credit card statement as proof that this was the case. After doing so, I was told that the outstanding money had then been returned to my credit card. However, no refund materialised so after three weeks I contacted Brantano again. Computer errors were blamed (!)and I was then told that a cheque would be issued and posted to me. That was three weeks ago! After a further phone call today, two months since I put in the order, I was told that the cheque had been posted yesterday! I await to its arrival, but I shall never order anything again from Brantano. I have never had any such problems with any main department store when ordering online.”

Posted 7 years ago

“My husband bought a pair of slippers on Wednesday but by Friday of the same week one of the slippers was coming apart. Unfortunately we had disposed of the receipt thinking they were OK and couldn't retrieve it from the sack in the community bin used for the block of flats where we live.We went to the store on Saturday morning to hopefully exchange them or failing that request a refund.My husband went on his own only to be told nothing could be done without a receipt. Unfortunately he lost his cool and left the shop. I subsequently went in and asked to speak to the manager. I explained that my husband was under immense stress having been diagnosed with terminal liver cancer the week before with a possible life expectancy of two weeks hence the reason for losing his cool. The manager said that she didn't accept that he could be rude to her staff. I asked that perhaps knowing this that perhaps she could cut him a bit of slack. Her attitude was cold and unhelpful. I was able to show her the email received from Brantano confirming my " Free Gift" for my purchase and she finally said I could have a credit note. I would never shop in Brantano again and the attitude of the Manager in the Burton upon Trent store was cold and totally unsympathetic. Terrible customer service as the goods were not fit for purpose under the current law.”

Posted 7 years ago

“I had previously vowed never to shop in Brantano in Perth again after having a bad experience with both staff and management around 2 years ago. The lack of customer service astounded me and the shop was dirty and unorganised. However when my son returned home with school shoes fit for the bin and the local clarks store being closed I was left with no choice. When we entered the store I was pleasantly surprised to be greeted by two smiling staff members before I even had the chance we were offered a measuring and fitting service by a lady with red hair she was very helpful knowledgable and spend a lot of time with us ensuring my sons shoes fitted correctly. We ended up purchasing a pair of trainers as well. The store looked clean and the ambiance was generally a lot better. What a turn around from a few years back. I would now happily recommend the store to others. Great selection and great service .”

Posted 7 years ago

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Brantano is rated 2.2 based on 64 reviews