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Brantano Reviews

2.2 Rating 64 Reviews
30 %
of reviewers recommend Brantano
Company Reviews Questions Metrics Info
2.2
Based on 64 reviews
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About Brantano:

Place where you can buy fantastiv range of Shoes and Boots at Brantano footwear online. The latest ladies, Men’s and kids Shoes in a huge range of styles Including brands such as Clarks, Hush Puppies and Skechers.
Brantano was established in the UK in 1998 and has over 150 stores across the country, we are known for our great value shoes for all the family. Brantano’s website has a huge range of shoes for every family member with brands ranging from Nike, Skechers, Hush Puppies and Clarks.

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Location:

Interlink Way West, Interlink Business Park, Bardon, Coalville
Leicestershire
LE67 1LD

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Gerald Gilmartin
Unverified Reviewer
“Is there anyway of making this go under very poor!! I worked there for 6 months before they released me from my probationary period and latter effected my new job with a bad reference saying they sacked me... When I was working there al they care about is selling shoe care, I stayed on al day doing overtime for them and was left out on the shop floor by my self, and they had the cheek next day to tell me why I never sold allot of shoe care and I was getting disciplined, I was so angry and never done over time like that again for them, The manager is one arrogant human being, Who has the cheek to say I have a bad attitude when the person who really did was him, I always turned up to work 5 minutes early and they had the cheek to say I was late every day, Which I corrected them every time they told me this as if i was late it would be past the time I had to start my shift... As for them being friendly to customers they were al a joke, Worst attitude ever, Always spoke badly about customers as if the were a peace of dirt, I was the only one who treated the customers with respect as they deserve. Al the staff were also 2 faced and snakes who were being fake 24/7 and the actual manager who managed 3-4 stores was the worst out of al them, She didn't listen to a word you says to her, I would never wish for my worst enemy to work for the company and hope it fails even more as it has. I am still fuming they nearly effected my new job as it has nothing to do with them what I do any more and to even give me a bad reference is embarrassing!! BTW THE STORE IS COATBRIDGE NORTH LANARKSHIRE!!”
Helpful Report
Posted 8 years ago
Margaret E Walker
Verified Reviewer
“Purchased a pair of ladies ankle boots from Brentanos Ullesthorpe on 10th November. As soon as I put them on I noticed that one boot let wet, suggested it could be a hole near the stitching. I returned the boots to be be greeted by a lady behind the counter that made no eye contact whatsoever. She said that she couldnt see anything wrong and they werent guaranteed waterproof anyway. I made a point that I wouldn't be wearing the boots in the Summer months so in my opinion they weren't fit for purpose. In the end she reluctantly reimbursed me. No apology, no thank you, no goodbye. Needless to say, we won't be going back.”
Helpful Report
Posted 8 years ago
Helen Heffron
Verified Reviewer
“I recently visited Brantanos at heanor with my 6 year old grandaughter, she needed school shoes and as she has type 1 diabetes we have to be very careful with her feet. We were served by a lovely lady named Judy who gave us expert advice on shoe fitting for diabetics. I would highly recommend this store.”
Helpful Report
Posted 8 years ago
Sharon Walsh
Verified Reviewer
“I bought some Hush Puppies for my son which went faulty. When I returned the shoes to Wakefield they was absolutely fantastic they swapped the shoes immediately which was brilliant compared to many company's who I've had lots of trouble with when returning products that are faulty. Thank you for being understanding. The cashier was brilliant too , friendly, understanding she saw the shoes was faulty and she was brilliant I will always return to Brantano for any shoes I need in the future. Brantano have taught me what a professional company is all about !! Thank you Brantano.”
Helpful Report
Posted 8 years ago
C
Verified Reviewer
“Very bad experience, brought a pair of school shoes 4 weeks later the soles have holes on them, its now their policy that without a receipt they will not exchange or refund. Despite them being in the original box. I even suggested if they could search by the transaction date and card number, but the supervisor was very hesitant and unhelpful even refused to give me his name. I will never buy from them again.”
Helpful Report
Posted 8 years ago
Kath Whitaker
Verified Reviewer
“Awful experience. I will never shop there again. I bought a pair of school shoes for my daughter at the beginning of September on checking my bank account the store charged me twice for the shoes. When I phoned the shop they said this had happened to other customers but they obviously were not doing anything to rectify the issue. When I said I would need my money refunded they asked me to return to the store on two occasions to rectify the problem( a 16 mile round trip each time) When I complained to head office about the stress and inconvenience it had caused it took a month of painfully slow communications with them for them to finally offer me £3.32 petrol costs. As if this wasn't insulting enough the following day my daughter came home from school to show me the soles of her four week old brantano school shoes, they had worn right through on both shoes. I'm planning on taking the poor quality shoes back to the store tmrw. But I don't have much faith in their product or customer service. Poor quality shoes and dire customer service....will never shop there again.”
Helpful Report
Posted 8 years ago
Karima Islam
Verified Reviewer
“I have been to the congleton branch may of times, and every time the staff are very happy to help. Always going the extra mile if they can, the staff their are fantastic and really know how to look after their customers. Because they are always so nice their is always a guaranteed sale :-). Thank you ladies for all your help you really are a good team. Xx”
Helpful Report
Posted 8 years ago
Emma Wemma
Verified Reviewer
“Had the most awful experience there today; the shop assistant was VERY rude as I was trying to return some trainers, so rude in fact I had to ask the manager to intervene and serve me instead, which she did. Whilst in the company of the rather snotty shop assistant, I told the manager - who was extremely polite and courteous - that 'this was how customer service should be' and the shop assistant started arguing with me again, in front of her manager. To be completely transparent, the whole matter concerns trainers and shoe insoles purchased 2 days prior. A different shop assistant had recommended the insoles. She also said if my son wasn't happy with the purchase, we could return them. My son never opened the insoles (which was evident from the packaging) and the trainers were never worn. However, they do not refund insoles. I accept that they don't refund insoles, but I was trying to point out to the (snotty) assistant that their refund policy was clearly printed on the wall and says nothing about exclusions and that it might be a good idea to inform the customer at the time of purchase. Instead of a polite acknowledgement, I got a somewhat frosty "would you expect a refund on an opened not your of cough medicine". Um, hardly comparable! To top it off, she then told me I was rude! So incredulous I was dumbfounded! At this point, I sought the manager's help. I didn't make a complaint about her (she was holding onto her job by the skin of her teeth), I just wanted to be served by someone who treated me like a valued customer and not a nuisance! Brantano's in Ipswich? The place to go if you want to be insulted.”
Helpful Report
Posted 8 years ago
Mr A.n Other
Unverified Reviewer
“Very poor quality and shoes that smell of chemicals and what a nightmare to get a refund.never again”
Helpful Report
Posted 8 years ago
Kate Winters
Verified Reviewer
“They seem to sell a lot of faulty shoes. When you take them back you get a credit note only valid for 6 months Service poor, staff uninterested and done of them cannot even measure your child's foot properly. My child has arrow feet and be member of staff measured her a a wide fitting. Other times I was sold a pair of hush puppies for my daughter that had 2 insoles that you swap over as your child's foot grows. The staff member in the shop told me I couldn't have both insoles yet head office said that shouldn't have happened. Brant about did nothing about it Brantano Northwich Very disappointing indeed And I'm not surprised the one in winsford closed down”
Helpful Report
Posted 8 years ago
Katie
Unverified Reviewer
“The staff at brantano are lovely and really helpful,we visited the store in broughton 2/8/15 for our daughters 1st pair of school shoes,the girl we had helping us was fantastic&took her time to get our daughter the right shoe as with her having problems with her feet we needed something that has good support,I know of a lot of people who rate this store for the staff helping them especially those who have problems with supportive shoes. The only downfall for me is that they could do with stocking more hush puppies for toddlers/pre schoolers as I swear by hush puppies other than that fantastic :)”
Helpful Report
Posted 8 years ago
Anon
Unverified Reviewer
“Pros: 50% discount each new season Depending on the shop, a lovely team Over time hours. Cons:forced over time house (sucks if your a student revising for an exam and they won't reduce your hours !) I was a sales assistant so got paid £5:13 per hour minimum wage Sometimes you get paid every 4 weeks, sometimes after 5 weeks. That bloody targets :((shoe care- selling polish,insoles etc ,ladies bags, sports accessories and umbrellas) I found my team quite nice , of course there is always those who gossip but they where nice. You just had to be open but only about the positive things about you. When we had other workers from another store come in, I realised that not all are like that. In fact this guy (19) felt the need to keep mentioning that he has a career working out outside of school like we are all there to work for Brantanos till we had abd have no formal education of our own... But in my store we all acknowledged that we are smart and a job is a job! The managers where nice ,when I started had a horid one omg nothing u did was good enough although she said nice things there was ALWAYS room for improvement like ...essh However , she left had a nicer manager..too nice actually, to a point where me n my colleagues spent most of the shift chatting and we didn't have to work if we didn't want to. The regional manager visit is now and then. People fear him but I guess its what he wants *rolls eyes* . jobs where gotten unfairly and if u don't lick his butt he will stop giving you (as a manager) support till u leave the company "willingly " oh and if u want to call and report any incidents , no one picks up. The helpline doesn't work. The regional manager demoted a manager without telling her leaving her in tears and humiliated. That should get him fired but she got the job by getting on her knees adults u read between the lines) and doesn't really seem to know her rights ..even if she did they'd probably cut off her support till she "chooses" to leave. Supervisors are alright I think they get like £6 something and can do overtime. As for working there, I learnt that if u lick booty, (metaphorically of course) managers will like you thus letting u do squat all in the shop...its fun and games till your kpi(target) reviews.”
Helpful Report
Posted 8 years ago
Graham Hillson
Unverified Reviewer
“I bought some Sketchers from Brantano. The shoes had a ridge in the heel that would have caused blisters. I took them back, and whilst they agreed that they were faulty and replaced them, they would not give the new shoes the water proofing treatment I paid for on the original shoes. I don't know about legally, but morally if I paid for a treatment on faulty shoes, I would have said they were obliged to provide the treatment at no cost on the replacements. I have written to the CEO so hope to get satisfaction, but I really shouldn't have to go to this trouble. I don't think I would go to this shop again, this would not have happened in a high street show shop. Once bitten as they say!”
Helpful Report
Posted 8 years ago
Jessica Gallant
Unverified Reviewer
“Never received an order confirmation or despatch email, therefore was not waiting in for a parcel.. only one note left out of six apparently attempted deliverys, communication was very slow and told diffrent/conflicting things each time.. after three weeks I have requested a refund!”
Helpful Report
Posted 8 years ago
Janet Morgan
Unverified Reviewer
“I worked for Brantano as an assistant manager. The store manager was a nasty, vindictive bully and victimised staff on a daily basis, she also stole from the store, forged staff signatures and used staff id numbers on the till. Seven out of ten staff all made a written complaint to head office, who were absolutely useless. The company deserves to fail, they employ the wrong people at all levels. The company just want you to sell as many of their poor quality shoes, shoecare and store cards (with a ridiculous interest rate) as you can. All in all a thoroughly awful experience.”
Helpful Report
Posted 9 years ago
Sophie Smith
Unverified Reviewer
“I was appalled how myself and my family was treated in the store at the fort Birmingham. We were followed around the shop by staff and rudely served, however no other customer was victimised like us. I certainly won't be going back to the store.”
Helpful Report
Posted 9 years ago
Jill Little
Unverified Reviewer
“I love the store in Inverurie, the staff are truly amazing, the store is beautiful the shoes are lovely and comfortable to wear. Pete the store manager replaced a pair of shoes recently without any hassle at all and they are the most amazing shoes I have ever worn. I have recommended them to many of my friends. Please do not listen to the other reports on here the people do not know what they are talking about.”
Helpful Report
Posted 9 years ago
Jill Little
Unverified Reviewer
“I often shop with Brantano shoe store in Inverurie Aberdeenshire and the shoes are lovely, the staff are amazing and most helpful the store manager Pete is fantastic. Got a pair of shoes which had a fault in them and he replaced them in no time at all. The shoes are beautiful and very comfortable I have recommended them to many friends of mine. I want to thank them for all the hard work they put into their beautiful store.”
Helpful Report
Posted 9 years ago
Sandra Ogden
Unverified Reviewer
“bought a pair of shoes-they lasted a week-lining fell apart,exchanged for another but different pair-had these 7 weeks and they leaked in the rain--took them back--they don't exchange as unless labelled waterproof--well aren't all shoes worn outside therefore should be waterproof!!!! They exchanged as a gesture of good will but won't again!!! really bad service--then on exchange I was served by an assistant who called my lovey!!darling!! and I certainly was not!!!”
Helpful Report
Posted 9 years ago
Sue
Unverified Reviewer
“Ordered 2 pairs of shoes online for collection at my local Brantano.2 weeks later still no sign of the shoes and my email to customer services has been ignored. The service couldn't be any worse”
Helpful Report
Posted 9 years ago
Brantano is rated 2.2 based on 64 reviews
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