The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.96

5.0 Rating 171 Reviews

99 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 171 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

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The BB Group 5 star review on 5th December 2023

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks for your service.”

Helpful Report

Posted 3 months ago

“Kristian was very helpful, product was great quality, responsive and overall thoroughly impressed. We will work with again in the future.”

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Posted 3 months ago

“Thanks for the service! Everything was good.”

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Posted 3 months ago

“The service from start to finish was really good. The content of emails was refreshingly engaging. I’ll be placing further orders following such a good experience.”

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Posted 4 months ago

Thank you so much for the 5-star rating! We are really glad to hear that you had a good experience with us from start to finish. We look forward to your further orders :)

Posted 4 months ago

“Keenan was helpful and quick to respond, answering questions, giving quote and altering etc. When we decided to go ahead with our order, Audrey was helpful keeping us in the loop with the production. was advised delivery would be 14th Dec but arrived on 8th Dec. Really good customer service and support, very happy with the service and would recommend.”

Helpful Report

Posted 4 months ago

Thank you so much, Lisa, for your 5 star rating of The BB Group! We're glad to hear that Keenan was helpful and quick to respond and that Audrey was fantastic, keeping you in the loop with production! Even better, you received your order earlier than anticipated! We're thrilled that you had such a great experience, and we appreciate your recommendation.

Posted 4 months ago

“All team members have been great to talk to, sent samples out, really competitive pricing and have kept us informed the whole way, sending pictures of the umbrellas as they have been in production. Amazing service, can't fault them. Definitely would recommend. Big shout out to Keenan and Audrey who have been amazing.”

Helpful Report

Posted 4 months ago

Cheers for the fab review, Caitlin! Delighted you enjoyed our service, prices, and production pics. Big shout-out to Keenan and Audrey for being absolute legends. Thanks for the recommendation, and we look forward to delivering your full order.

Posted 4 months ago

“Delighted with the umbrellas. Great service by Branded Brolly from start to finish. Very quick on calls and emails and all my questions answered by friendly staff. The attention to detail getting our company logo and colour correct was spot on. told 4-6 weeks for delivery and arrived just in time for the rainy season. Kingsman clients seem very happy and would highly recommend and will use again.”

Helpful Report

Posted 4 months ago

“Very happy with our umberellas, amazing quality. Great service by Branded Brolly from start to finish. Very responsive to calls/emails and all my questions. Friendly staff. Great attention to detail getting our colours correct. Delivered on time as promised for our event. Highly recommend and will definitely use again.”

Helpful Report

Posted 4 months ago

“Brilliant service and product - love our branded Brolly's and they will certainly be appreciated by our customers! Special thanks to Keenan and Kristian.”

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Posted 4 months ago

Thank you so much for the 5 star rating Declan! We are so pleased to hear that you are satisfied with the service and product of The BB Group. We are sure your customers will love their branded Brolly's!

Posted 4 months ago

“Fantastic product, we are really happy with how our umbrellas turned out. Kristian was so helpful in getting the product just as we wanted it.”

Helpful Report

Posted 4 months ago

Thank you so much for your five-star review of The BB Group! We are so pleased that you are happy with the product - it was great working with you to make sure your umbrellas were perfect! We are grateful for your support of our business.

Posted 4 months ago

“Very co-operative staff at Branded Brolly. There was a hiccough over my account payment but swiftly sorted by Jordan. Seemless ordering process. I eagerly await the product.”

Helpful Report

Posted 4 months ago

Thank you so much, Andrew, for your amazing 5-star rating of The BB Group! We are delighted to hear that you had a great experience with our very cooperative staff, and we especially appreciate that Jordan was able to help you resolve any headaches you encountered with your account payment. We are so pleased that the ordering process was seamless for you, and we hope you enjoy the product you are eagerly awaiting. Thank you again for your kind words!

Posted 4 months ago

“Keenan was very helpful throughout the process and really facilitated a quick turnaround. Competitive pricing, the brollies arrived on time and we are very pleased with them.”

Helpful Report

Posted 4 months ago

Thank you so much for the positive review, Alice. We are very pleased to have received a 5 star rating for The BB Group. We are glad you are pleased with the brollies.

Posted 4 months ago

“Great communication, excellent product, good price and quick delivery. Would highly recommend”

Helpful Report

Posted 4 months ago

Thank you so much for your positive 5 star rating! We really appreciate it. It's so nice to hear that you loved our great communication, excellent product, good price and quick delivery. We are really pleased that you would highly recommend us. Thank you again!

Posted 4 months ago

“As a school we have been really happy not only with product itself, but the service we received. Communication was quick, polite and nothing was too much trouble. The delivery was received on time, and was even given a courtesy call to ensure everything was ok.”

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Posted 5 months ago

Thank you so much for your glowing 5-star review of Branded Brolly. We truly appreciate your kind words, and we look forward to doing business with you again in the future.

Posted 4 months ago

“Jordan and the team at Branded Brolly went above and beyond, accommodating last minute requests, proposing the best products and solutions available in the time and following up with regular exceptional customer service. The products themselves have been praised by all who saw, including at the highest senior stakeholder level. Very highly recommended.”

Helpful Report

Posted 5 months ago

Thank you so much for your kind words and 5 star rating of Branded Brolly! We're so glad to hear that you have been so pleased with our products and customer service. It's a pleasure to be able to go above and beyond to accommodate last minute requests and provide the best solutions available. Thank you for your continued support!

Posted 5 months ago

“Fantastic service, quick and easy process with a friendly team! Loved our promotional pens!”

Helpful Report

Posted 5 months ago

Thank you so much Emma for your 5 star rating of Branded Brolly! We're so happy to hear that you enjoyed our fantastic service, quick and easy process with a friendly team! We're glad that you loved your promotional pens - it's always great to hear positive feedback from our customers. Thanks again for your wonderful review!

Posted 5 months ago

“Happy with the products and the service provided”

Helpful Report

Posted 5 months ago

Thank you, Lavinia, for the great 5 star rating for Branded Brolly! We are delighted that you are happy with both the products and the service provided.

Posted 5 months ago

“Fantastic service and friendly staff. Products were delivered early despite the tight deadlines given. Communication was clear and expectations were met. Will definitely be using their services again in the future.”

Helpful Report

Posted 5 months ago

Thank you so much for your 5 star rating of Branded Brolly, Pedro! We're glad to hear that you enjoyed our fantastic service and friendly staff, as well as the fact that we were able to deliver the products early despite the tight deadlines given. We strive to provide clear communication and to exceed expectations — we're glad that we achieved this! We look forward to working with you again in the future.

Posted 5 months ago

“Great customer service from start to finish! Fab range at affordable prices. The umbrellas arrived and we were so happy! The quality of the umbrellas and printing is top quality and we will but again!”

Helpful Report

Posted 5 months ago

Thank you so much for your 5 star rating of Branded Brolly - we really appreciate the positive feedback! We are so glad that the umbrellas arrived and that you were satisfied with both the quality and printing of them. We strive to provide great customer service and offer affordable prices on a wide range of umbrellas, and we are very happy to know that you will be purchasing from us again! Thank you for your support.

Posted 5 months ago

“We're repeat customers with Branded Brolly. The quality of the product is fantastic and the printing is always perfect. Keenan is always very helpful and accommodating, making the ordering process easy and efficient.”

Helpful Report

Posted 5 months ago

Thank you for your kind 5 star rating of Branded Brolly! We are so glad to hear that you are repeat customers of ours and that the product quality and printing is always perfect. We are also glad to hear that you find the ordering process easy and efficient due to the help of Keenan. We truly appreciate your support and your kind words.

Posted 5 months ago

The BB Group is rated 5.0 based on 171 reviews