bpl solicitors Reviews

Name: bpl solicitors
Address: Mey House,Bridport Road,Poundbury,, Bristol, Bournemouth & Dorchester
Rating: 3.97

4.0 Rating 328 Reviews

75 %

of reviewers recommend bpl solicitors

Company Reviews

Questions

Metrics

4.0

Based on 328 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 370 4300

Location:

Mey House,Bridport Road,Poundbury,
Bristol, Bournemouth & Dorchester
DT1 3QY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paul Foster was really great in the way he dealt with me. And he answered all my queries really quickly. Very good customer service.”

Helpful Report

Posted 5 years ago

Many thanks for your review, we really appreciate your time in sharing your experience with us. We will pass your good feedback on to Paul. Best wishes, bpl solicitors

Posted 5 years ago

“Poor communication and slow to respond. Belligerent at times when simply asking for an update. Not at all impressed and would not recommend to anyone that they use this firm to represent them.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are disappointed with your service. We are concerned about your comments and would like to investigate this further. Please contact info@bplaw.co.uk so that we can look into this for you. Best wishes, bpl solicitors

Posted 5 years ago

“Very good,efficient and helpful”

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Posted 5 years ago

Many thanks for your kind and positive review. We are extremely please to hear you received excellent service. Kind regards bpl

Posted 5 years ago

“I was very please with Paul Foster, he noticed the penalty charge and changed the completion date which saved me £5000”

Helpful Report

Posted 5 years ago

Many thanks for your review, we really appreciate your time in sharing your experience with us. We will pass your good feedback on to Paul. Best wishes, bpl solicitors

Posted 5 years ago

“Communication with BPL is on their terms only. a) They prefer to communicate via e-mail. But if you e-mail them, don’t hold your breath waiting for the reply. They will do so only when they are ready! b) You can telephone them but the Conveyancers rarely (if ever?) pick up the phone. It goes straight to their voicemail. c) If you leave a message for them to ring you back – don’t wait in for the call, if it comes at all, it will be in their own sweet time! They were so slow that the other side’s solicitor got very annoyed with them. My best advise would be to avoid them like the plague! They get 1 star because this site doesn't allow for zero stars!”

Helpful Report

Posted 5 years ago

Thank you for your review. Customer service and satisfaction are important to us, and recently we have increased our staffing complement and training to address this issue you identify. Kind regards bpl

Posted 5 years ago

“There is nobody on the other end of the phone when you need it most. The only alternative is email and hope they're going to answer”

Helpful Report

Posted 5 years ago

Thank you for your feedback Valeria. It's really helpful for us to receive feedback so we can address any negative aspects and improve our service. Kind regards bpl

Posted 5 years ago

“Don’t use them if you want complete in any sort of reasonable timeframe. I had to wait 22 weeks from instruction to picking up the keys and this was by and far because of delays caused by BPL. I found it almost impossible to speak to my conveyance manager and when I was lucky enough to get a call back i was just flatly lied to about what was causing the delays.”

Helpful Report

Posted 5 years ago

Thank you for your feedback the contents of which are of concern. Unfortunately we are unable to recognise you from the review left so please contact info@bplaw.co.uk for the attention of the Conveyancing Manager and we will be able to investigate this for you. Kind regards bpl

Posted 5 years ago

“Avoid at all costs!! They do not ever answer their phones, nor reply to emails! You have to keep pestering to do their job and chase up enquiries. It’s been two weeks and I have still not heard anything!”

Helpful Report

Posted 5 years ago

“Ended up switching our solicitor halfway through as BPL were slowing down the whole process which was putting added pressure on the chain and we were afraid that it was going to collapse. Once we did this then we noticed a significant improvement. In other words BPL are not the best.”

Helpful Report

Posted 5 years ago

“Shockingly slow, unnecessarily taking nearly 20 weeks, claim they’re done when there are still enquiries ongoing. Can never get hold of anyone. Never again.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Unfortunately we are unable to identify you as a client of bpl. Please could you contact info@bplaw.co.uk for the attention of the Conveyancing Manager which will enable us to assist you. Kind regards bpl.

Posted 5 years ago

“Excellent service for the conveyancing of my house purchase. Good value!!”

Helpful Report

Posted 5 years ago

Many thanks for your review, we really appreciate your time in sharing your experience with us. Best wishes, bpl solicitors

Posted 5 years ago

“From the start of our initial enquiry for conveyancing, excellent service. Always able to contact by phone or email to answer any queries. Would highly recommend BPL to anyone considering a solicitors for conveyancing. Amanda Anderson”

Helpful Report

Posted 5 years ago

Many thanks for your review, we really appreciate your time in sharing your experience with us. Best wishes, bpl solicitors

Posted 5 years ago

“Excellent service throughout the process of both our recent sale and purchase. Clear communication around what for a layman can be complex issues, thorough professionalism at all times, and good value for money. Would highly recommend them.”

Helpful Report

Posted 5 years ago

Many thanks for your review, we really appreciate your time in sharing your experience with us. Best wishes, bpl solicitors

Posted 5 years ago

“Just don’t expect much from them with regards to client care, you get what you pay for I guess. As has been alluded to in some of the other reviews you are expected to do most of the work for them and to be constantly pushing them and all the other parties otherwise you just won't complete as they are too busy to care. You will likely receive a better standard of customer care at the counter of your local fast food restaurant. Also be sure to check all the correspondence and documentation as we found that there were a lot of errors that we had to point out to them.”

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Posted 5 years ago

“I am so delighted that we sold a tenanted leasehold flat within 4 weeks! all thanks to an experienced and dedicated team. We have had a smooth and easy experience in what could have been a stressful time! No stress here though! The timescales were amazing and the staff in this company, especially Natasha Moyneham work hard to get the sale exchanged. Marvellous! Thank you ! Will use you again!”

Helpful Report

Posted 5 years ago

Many thanks for your review, we really appreciate your time in sharing your experience with us. We'll pass on your positive feedback to Natasha and her team. Best wishes, bpl solicitors

Posted 5 years ago

“Avoid BPL at all costs! We had a chain of 2 who were all ready to move and who's solicitors were fabulous, it took us 16 weeks to complete and we had 4 agreed exchanged dates that kept being pushed back, we eventually managed to escalate our case through complaining to another solicitor who manged to get what we needed to be done sorted in 3 days!! They lied to us about answering emails and replying to queries. They only get back to you if you chase and pester, this made moving house 10x move stressful than its even been before! We thought it was all sorted and then a week after moving they told us that them missed some payments off the bill and we owed a significant amount of money, They do not care at all about there customers!”

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Posted 5 years ago

“Acted promptly when you received information unlike all the other solicitors”

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Posted 5 years ago

Many thanks for your review, we really appreciate your time in sharing your experience with us. Best wishes, bpl solicitors

Posted 5 years ago

“Bill and Natasha at Bpl did a great job conveyancing for me ,a little hard to contact by phone but emails always returned quickly,the quote they gave me was very competitive and they stuck to it ,very happy,thanks G cavell.”

Helpful Report

Posted 5 years ago

Many thanks for your review, we really appreciate your time in sharing your experience with us. We'll pass on your positive feedback to Bill and Natasha. Best wishes, bpl solicitors

Posted 5 years ago

“Completely useless, don't waste your time with these cowboys!”

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Posted 5 years ago

“Very efficient from the first day we contacted them. Very reasonable quote for conveyancing.Always answers emails and returns any calls straight away. Very pleased with their service and would highly recommend them to anyone looking for a very good solicitors.”

Helpful Report

Posted 5 years ago

Many thanks for your review, we really appreciate your time in sharing your experience with us. Best wishes, bpl solicitors

Posted 5 years ago

bpl solicitors is rated 4.0 based on 328 reviews