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Box.co.uk Reviews

4.3 Rating 2,212 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

4.3

Based on 2,212 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company went into bankruptcy on the 19 January 2024 , after stealing my money for a £2000 pc , They took the money even though they new that they were in debt to their creditors, They also own ccl computers and chillblast computers so be very cautious about ordering from them also as you might not get your items or your money back.”

Posted 2 months ago

“Business has has a winding up order, don't order or buy nothing off the website. Trust me”

Posted 2 months ago

“This company is a Con! I purchased a 2000£ computer after hearing about them on the radio...Never Received my purchase, The Customer service stinks! I followed up on my order and they gave me a scammy vibe and run-around excuses. Checked the website later on that day and every single desktop computer now states currently out of stock. Couldn't even find the one I purchased on their website anymore! Now Contacting the BETTER BUSINESS BUREAU UK to deal with this company. Save your money and buy with legit companies! So tired of all these scammy websites getting away with bad business practices!”

Posted 2 months ago

“Nothing negative to mention. Item was delivered as scheduled and in good condition. Price was right. Can't comment on return and refund as I believe it will be not applicable!”

Posted 3 months ago

“Great shopping experience, much lower price than other retailers and what was most amazing is that delivery speed was on par with amazon. Got my item next day after ordering on Friday evening and it arrived early on Saturday.”

Posted 3 months ago

“The worst support and inadequate attitude! I made an order on the website, after which they wrote me a letter that there were problems with my order and I should call back, I waited on the line for 20 minutes, and when the support started asking, she asked the wrong questions about the address, after which she said that the address did not match m order and my order is cancelled and I should expect my funds in 4-5 days. when I asked to explain what I was being asked about, she said that it was no longer possible and to expect money. Do not order from this store, now my order is stuck and I do not meet the deadlines because the store is not adequate.”

Posted 3 months ago

“Did what they said they would do. Item was as described and arrived on the day they said it would.”

Posted 3 months ago

“Purchase not received, no apology and refuse to refund or replace even thou I have evidence from delivery courier that it was not delivered to myself. Customer service shocking and now I’m left paying for something even thou the courier has asked the company to make a claim and refund me as a. Seller”

Posted 3 months ago

“10/10 also very frendly and helpful Customer Support.”

Posted 3 months ago

“The item was amazing value and the delivery was super speedy! Higher recommended.”

Posted 3 months ago

“The item is perfect but the free game I got with it the code won’t work.”

Posted 3 months ago

“Can't fault the experience from beggining to end.”

Posted 4 months ago

“Nice one! Will continue to use”

Posted 4 months ago

“Ordered a PC on Black Friday and was sent a graphics card. Warehouse couldn’t fine the PC so was offered lesser model for £100 more. All other Black Friday deals had gone. After days of phone calls I was offered a £50 voucher which I was told would stack with a discount code… it didn’t work and they claimed they did not have the technical capability in the company to allow the system to accept two codes! No complaints department and the team leader refused to call me back. Instead I received an email saying there was nothing they could do. Still waiting for a refund. Truly awful experience.”

Posted 4 months ago

“Buying a bespoke build PC from Box was easy. All the compatible components were presented at each stage of the build selection process. I was impressed that Box recognised and supported customers who wanted to instal their own internal hard drive storage. I wanted to transfer two hard drives from my old PC. When I selected this option, the Box engineers attached SATA and power cables ready to me to plug in my HDD's. Box kept me informed on progress during the build and about delivery. My PC was delivered a day earlier than originally estimated. Great service Box! I would recommend you to anyone wanting to custom build a PC.”

Posted 4 months ago

“Purchased a Lenovo laptop on Thursday evening and it was delivered the next day. I was originally ordering from the manufacturer but they were going to take at least a week or more. It arrived well packed but when I checked online there was less than 3 months warranty. This was quickly resolved after contacting Lenovo and Box. So, quick delivery and good service. I will look at Box first if I need anything else. One point - it would have been nice to have the opportunity to purchase the laptop with a bigger SSD. Perhaps this option is available but I didn't see any reference to that when purchasing and so spent another £90 and fitted it myself.”

Posted 4 months ago

“Price kept changing from time to time but I know its not really box's fault that this happens. Aside from this the delivery was very quick, was kept in the loop via the tracking number and have not had any problems with the 4070 thus far. The anti-sag brace is doing its job but I think I'm going to install a better one that fixes to the case as the one that came with the new card looks a fair bit flimsy but can't fault the service at box's end”

Posted 5 months ago

“The courier was on time. The monitor set was problematic. The attached notes was not very helpful. My computer literate son advised disconnecting my tv from my PC, this was the problem, my PC was identifying the new monitor as a second monitor not the prime unit. It would help if this advice was posted on the set up instructions”

Posted 5 months ago

“Order arrived promptly and the item works as described.”

Posted 5 months ago

“If I can strongly reccomend DO NOT USE THIS COMPANY! - This company are a bunch of scammers selling bad broken products, I wish I could attach screenshots on how they've clearly ignored my situation, and will now say my product isnt under warranty, as the scammers they are. DO NOT BUY FROM THE BOX! Details from my purchase, I bought a 1200 pound gaming laptop after my first purchase with them broke I tried again, and my new one broke, I didnt want them to fix it, I wanted my money back as this was the second time they sold me a faulty broken product that broke under a month over playing extremely simple games like DOTA, Warcraft etc. - I requested they give me my money back and they have completely ghosted me and arent willing to help out in any way as you can see in my screenshot below, just straight up ignored, no fucks given. I again repeat, these are scammers. DO NOT BUY FROM BOK UK.”

Box.co.uk 1 star review on 13th November 2023

Posted 5 months ago

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Box.co.uk is rated 4.3 based on 2,212 reviews