Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,212 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,212 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good. Delivered on time and item as advertised.”

Helpful Report

Posted 10 months ago

“BUYERS BEWARE BOX.CO.UK BUYERS BEWARE brought samsung 65" QN800A Samsung Neo QLED 8K 30/03/2022 came with so called 6 year warranty, just over year later tv breaks down, box.co.uk does not want to deal with it spoke to people at box.co.uk dont care, thay keep telling me that i need to speak to solocare ? box has a responsibility you sold me the tv? ..there pushing me to company called solocare careplan dont now if this is samsung or box third party repair they that trying to blackmail me into spending more money on upgrade? box.co.uk rouge trader”

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Posted 10 months ago

“Easy to order and quick delivery as per usual”

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Posted 10 months ago

“Ordered a new power supply to upgrade mine. Over a week later had still not arrived with no confirmation that it had been shipped. Contacted customer support and apparently it was from an external supplier and they would look into it. I checked the website and the item was since showing as out of stock, I suspect the supplier didn't have the item and my order was never shipped and Box somehow never noticed. Contacted customer support again and asked to change the order to a different power supply. Support person was very helpful, understood the situation clearly and switched the order for me and got the new one sent out ASAP with priority delivery. Two weeks later I had a new power supply and they refunded my delivery too. Item is fine and the customer support person was helpful and understanding although I'm disappointed that Box initially took my money for an item that was out of stock and never noticed until I contacted them about it over a week later.”

Helpful Report

Posted 10 months ago

“I orderd a custom built gaming cfor My autistic son wich had been reasearching for ages built it managed to save up the money £1186.56 came on the 22/5/23 realised a blue cable ws not plugged in thought ws extra to add something the 2 usb ports at the top of unit was not working contactd box via email about the fan was asked to open it up see if anything came loose in transit had to open the back the wire was not loose had to pull out plug back in luckily that worked, decided to ask about the blue cable to wich was then told this should of been plugged in usb3.0 was askd try plug in couldnt get it in then the fF pannel wire came out so phoned them then was asked to cut the cable tie to make it easier to get back in, so my response was no as didnt want to break anything further, paid extra to have it built and was told it would be tested b4 sent out to me if was not 100% working they wouldnt send it out so ovbouisly this was not the case as one fan didnt work and usb cable wasnt pluged in, to then be told they would send a enigerneer out to fix it then they phoned me now telling me i have to wait until tuesday 30/5/23 for dpd collect it, and i dont have the box as got rid of that as thought was working 100% like they said it would be as tested it, dont supply a box for collection so had to go out get a box plus bubble wrap to secure it! Wich nw has costed me more money. So god noes how long will have to wait before it is sent out to me again!!! So now have a really upset child unsessary stress for no reason when should of be 100% working. Disgusting as so much money especially at the minute.”

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Posted 10 months ago

“Item very well priced compared to other sellers. Free delivery with 48 hour service. Option to upgrade delivery.”

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Posted 10 months ago

“I am very pleased with product I bought. It was good value for money. I have recommended BoxCo to friends Mo”

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Posted 10 months ago

“Quick delivery time and great customer service - easy to contact and quick response times. Would (and have) buy from again”

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Posted 10 months ago

“Fast delivery and a good mouse. Nice pulsating red colour and easy in the hand.”

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Posted 10 months ago

“Faster than expected speedy free delivery! NAS HDD (expensive) arrived professionally packed in premium air bubble wrap and box covering. Very competitive price and in all likelihood I will repurchase this item and others from Box.co.uk. I don't offer reviews very much, however, on this occasion (first time using Box.co.uk), I feel it worth noting 5 stars for my experience, service and delivery. I am very happy to use Box.co.uk again as a verified buyer, May 2023.”

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Posted 10 months ago

“Great service, delivery and price. TV in perfect condition. Would definitely use again.”

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Posted 11 months ago

“Bought flight SIM peripherals which arrived safely packaged and ahead of scheduled arrival date. Also the price for the item was the cheapest I've seen in months. Perfect”

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Posted 11 months ago

“Great service. Computer arrive well ahead of delivery date”

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Posted 11 months ago

“Regret I didn’t find the website earlier very happy with my purchase super fast delivery thank you for good service”

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Posted 11 months ago

“The process was very straightforward and the delivery was next day and an additional day for the second part of my order. I would 100% use again.”

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Posted 11 months ago

“Very good deal 👍”

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Posted 11 months ago

“very quick delivery.”

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Posted 11 months ago

“Sent me 2 faulty laptops one after the other. Offered me a token discount of 2% of the product value for the terrible service I'd got from them. Refused to test the third product before sending me it. Totally destroyed my trust in them being able to actually deliver on the seemingly difficult task of selling and delivering a working laptop.”

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Posted 11 months ago

“I searched for a product, it was competitively priced at Box, I placed an order, it arrived in good time and it worked. Therefore I cannot find anything to mark this company down on.”

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Posted 11 months ago

“This is the second NAS I bought from BOX. The price is competitive against the big internet retail giant. The best thing is they can choose the delivery date, from next day to a few days later. Item received in good shape. No problem at all.”

Helpful Report

Posted 11 months ago

Box.co.uk is rated 4.3 based on 2,212 reviews