“Left me stranded in Darlington trying to get to Middlesbrough at 2am. Sam who I spoke to sounded like he would rather be anywhere else in the world than trying to help me. Regular taxi user, won't ever use boro again...... Royal cars came to my rescue, could not have been more helpful and kind oh and 8 quid cheaper too!!. USE ROYAL CARS NOT BORO TAXIS”
“Give him a tip and he stole my money!
£4.90 fare is fair and thought i would pay £6 as gesture! Realising I had paid £26 he drove off and the company questioned me???
I gave him a tip, not 2 hours wages???”
“One of the driver kick me out from cab, He start shouting screaming and told me about rules on road. Never again this taxis from boro taxis. I was paid online and didn't get refund not first time. Last time driver not give me full rest and I was see to late when I was at home. The driver number 1960 plate number CU63NLN very bad attitude, not cultural and I shoudbe call the police for this behavior.”
“Ordered a taxi to get picked up from work… put in the notes to come around the back. He did not. Got a phone call off the driver having a go at me saying he’s around the front and why I’m not there. I told him I was around the back because that’s where I requested to be picked up from. So I walk to the front of my work place and he proceeds to tell me off again.. to which I explained I put it in the notes to come around the back… 9 times out of 10 they do come around the back.. not this one”
“Ordered taxi to Newcastle airport from ingleby Barwick said price was£64 charged £68 booked return charged £73 gave flight number and we were delayed so charged us extra £15 delay time so £88 it's a same because the drivers are always pleasant but greedy owns won't use again”
“I had to speak to the operator as my dad must have a car not a mini van. Really rude. He bit my head off and was so nasty I will not use again - ever.”
“Booked a taxi for 3.50 early morning get a WhatsApp at 4.12 your car as arrived.i was meant to get picked up at 4.00 for lift to work to Chester absolute joke of a company.safe to say will not use ever again.plus they had cheek to message me and say multiple no jobs will result in further taxis not being dispatched.”
“Nice car, arrived quickly but did not appreciate being driven at average speed of 55 mph through a residential area and ignored my request for some cool air/turn the heat down. Prompt but basic service.”
“I booked a taxi for 11pm on phone
Driver was given job at 10 54
And didn’t get me till 11 30
When I rang at 11 05 was told 5 minutes away
Bunch off liars”
“Booked a car from my house when I paid I dropped my wallet in the car later that day the driver came back to My home and returned the wallet what a great guy a pure saint thank you so much”
“Just dropped my husband off at james cook hospital with boro cars The driver was on time ,lovely clean car ,careful driver .and a perfect gentleman .Thankyou so much .I wish i had got your name .”
“Took a cab to town ,pleasant driver with hybrid taxi my grumble though is the app it insists on sending me a 4 digit code when I first register but after putting in my number it does not send the code no matter how hard I try so I rang for the cab but that meant paying cash at the destination as you can only use a card with the app luckily I had some on me as we were not near a machine so that could have been awkward”
“Hi, I am so disappointed with one of your drivers, MOHD mizanur. Booking ref: 35010924.. in a nutshell my father in law had a bad turn he is 78 years old and we approached the taxi after being in the Conquest pub in NORMANBY for all of 5mins, your company took us to the pub in the first place..however. upon approaching your drier he locked the doors advising he could not take us, this is despite my elderly father in law struggling To breath. Your driver opened the window and Told us he couldn’t take us and placed his belongings on the seat. Fortunately my husband stated we would all sit in the back despite my father in law Being a larger guy.. but to be fair he he had already decided he did not want us in his cab.. I get with Covid19 rules can be difficult but he was rude, did not try to help and showed no common sense whatsoever.. I will never use your service again, absolute disgrace!! An elderly gentleman who was very evidently ill and he refused us access to the cab”
