Border Motor Group Reviews

Name: Border Motor Group
Address: Parkhouse Road Kingstown, CARLISLE
Rating: 4.94

4.9 Rating 1,313 Reviews

99 %

of reviewers recommend Border Motor Group

Company Reviews

Questions

Metrics

4.9

Based on 1,313 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01228 882000

Email:

dlowes@bordermotorgroup.co.uk

Location:

Parkhouse Road Kingstown
CARLISLE
CA3 0JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent hand over. Everything explained”

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Posted 4 years ago

“Very helpful and very good service”

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Posted 4 years ago

“Excellent service from John Armitage, Sales Exec.”

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(Skoda Dumfries) - Posted 4 years ago

Thanks very much for the 5 Star Review

Posted 4 years ago

“Excellent service from John Armitage,as on previous sales. Always a warm welcome from staff at Dumfries. We would recommend company to everyone.”

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(Skoda Dumfries) - Posted 4 years ago

Thanks for the 5 Star review Sheila

Posted 4 years ago

“I have just bought a car from Hyundai at border motor group from mark who was excellent he couldn’t do enough and I would 100% deal with them again”

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(Hyundai Carlisle) - Posted 4 years ago

Thanks for your 5 Star Review Barry

Posted 4 years ago

“Well informed staff who go the extra mile. Take time to explain the workings in our new car. Would recommend John Armitage the salesman,when we were purchasing the car and on the delivery day. He was very professional and thoughtful and did not rush the process. Many thanks to him.”

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(Skoda Dumfries) - Posted 4 years ago

Thanks for your kind words and 5 Star Review David

Posted 4 years ago

“Very disappointed with the service and whole buying experience I had from Border Motor Group and in particular the service received from Lawries. Instead of trying to make things better these guys try everything to wingle out of a situation and know how to annoy a customer. Car sold was not as described and I haven't even received a call from the General Manager (Gemma Morrison) as promised by the Sales Coordinator Ross Livingstone. I travelled a long way to collect this car based on what I was told only to be let down with a poor buying experience and poor description and a questionable service stamp in the book. I had to point out to the sales guy on hand over day that he was actually handing me over paperwork for another vehicle (Attention to details - NIL) Purchased in excess of 30 cars in the last 5 years this was the first time I decided to buy used and a VW branded car. Suprised the cheapest car I've ever bought at £23k and the worst service I've ever had. I have had to raise an official complaint with VW head office and also forced to raise my concerns with trading standards and the Motor Ombudsmen. If your considering buying a car from these guys be sure to check all the paperwork and take everything your told with a pinch of salt as when things go wrong they will look for every excuse to not help. Do yourself a favour and pick a different garage. The highlight of my experience in buying a car from Lawries and the border group was the train trip up to Dumfries and the views from the train window. Wish I could have said the same about the buying experience. I'm giving this a one-star review as the chap who came to collect me from the station was the nicest person in this buying chain if I was able to grade this with no stars I would have no hesitation doing this. (Can't remember the chaps name but I remember him telling me he was an ex-policeman)”

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Posted 4 years ago

Good morning James, we take take customer concerns extremely seriously and are very disappointed that you feel this way about your recent purchase. I have spoken to the team about your concerns and they have assured me that (after checking the vehicle over for 30 minutes) you did not highlight any concerns. After collecting the vehicle you did then contact us with a couple of concerns which we agreed to rectify straight away. If you would like to contact me at marketing@bordermotorgroup.co.uk if you require anything else clarifying. Regards Richard, Group Marketing Manager.

Posted 4 years ago

“John could not have been more helpful. Almost made parting with our money a pleasure. Would highly recommend John and Border Skoda.”

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(Skoda Dumfries) - Posted 4 years ago

“Everything went smoothly. Staff are able to address all questions and concerns.”

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Posted 4 years ago

“David was fantastically friendly and helpful, would recommend this garage to anyone.”

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(Skoda Dumfries) - Posted 4 years ago

“Very helpful and informative a pleasure to do business with.”

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Posted 4 years ago

“Listened carefully to requirements. Good information and care.”

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Posted 4 years ago

“The service we received from John makes dealing with Border Motor Group a great pleasure, everything explained in great detail and nothing any problem.”

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Posted 4 years ago

“Perfect simple transaction very helpful sales dept”

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Posted 4 years ago

“Excellent sales process with David Kirkwood. Very customer focussed. Car well prepared We will be back!”

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Posted 4 years ago

“Excellent service. Very helpful staff. all questions answered either by sales or technical staff. Have used Border Toyota since the late 90's. Will use them again in the future.”

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Posted 4 years ago

“All staff efficient and helpful.”

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Posted 4 years ago

“Davis was very knowledgable and understood my disability and needs of my car. He always contacted myself buy phone on every step of the process. Nothing was a problem. A very helpful man.”

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(Skoda Dumfries) - Posted 4 years ago

“Excellent customer service and courtesy. Everything explained in full. Would buy from Border Toyota Again”

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Posted 4 years ago

“Pleasant salesman with efficient service, thank you”

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Posted 4 years ago

Border Motor Group is rated 4.9 based on 1,313 reviews