“Well informed staff who go the extra mile. Take time to explain the workings in our new car.
Would recommend John Armitage the salesman,when we were purchasing the car and on the delivery day. He was very professional and thoughtful and did not rush the process.
Many thanks to him.”
(Skoda Dumfries) -
Posted 1 year ago
Thanks for your kind words and 5 Star Review David
“Very disappointed with the service and whole buying experience I had from Border Motor Group and in particular the service received from Lawries. Instead of trying to make things better these guys try everything to wingle out of a situation and know how to annoy a customer.
Car sold was not as described and I haven't even received a call from the General Manager (Gemma Morrison) as promised by the Sales Coordinator Ross Livingstone.
I travelled a long way to collect this car based on what I was told only to be let down with a poor buying experience and poor description and a questionable service stamp in the book. I had to point out to the sales guy on hand over day that he was actually handing me over paperwork for another vehicle (Attention to details - NIL)
Purchased in excess of 30 cars in the last 5 years this was the first time I decided to buy used and a VW branded car. Suprised the cheapest car I've ever bought at £23k and the worst service I've ever had.
I have had to raise an official complaint with VW head office and also forced to raise my concerns with trading standards and the Motor Ombudsmen.
If your considering buying a car from these guys be sure to check all the paperwork and take everything your told with a pinch of salt as when things go wrong they will look for every excuse to not help. Do yourself a favour and pick a different garage.
The highlight of my experience in buying a car from Lawries and the border group was the train trip up to Dumfries and the views from the train window. Wish I could have said the same about the buying experience.
I'm giving this a one-star review as the chap who came to collect me from the station was the nicest person in this buying chain if I was able to grade this with no stars I would have no hesitation doing this. (Can't remember the chaps name but I remember him telling me he was an ex-policeman)”
Posted 1 year ago
Good morning James, we take take customer concerns extremely seriously and are very disappointed that you feel this way about your recent purchase. I have spoken to the team about your concerns and they have assured me that (after checking the vehicle over for 30 minutes) you did not highlight any concerns. After collecting the vehicle you did then contact us with a couple of concerns which we agreed to rectify straight away. If you would like to contact me at email@example.com if you require anything else clarifying. Regards Richard, Group Marketing Manager.