Boots Reviews

3.05 Rating 1,079 Reviews
50 %
of reviewers recommend Boots
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier, Own Driver
average delivery time
Next Day
on-time delivery
Greater than 65%
accurate and undamaged orders
Greater than 72%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
2.22 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
refunds process
returns process
Could Be Better
Get Answers to Your Questions

Ask a question and get answers from people who are customers of Boots.

Read Boots Reviews

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.


0845 609 0055


Boots Customer CarePO Box 5300

How quickly does Boots resolve customer queries?
(17 hours ago)
Greater than 50% of reviewers feedback is Boots resolves customer queries within an hour.
(17 hours ago)
Industry Average
I loved my trip to Boots and highly recommend this service if you struggle to find your perfect makeup match.
- Jamie Taylor
My husband and I went to the opticians in Eastbourne and received first class service from the time we went in till we both come out from all the staff and the lady that help us choose our glasses was Caroline was excellent thank you.
- Mrs j machin
I'm a customer service manager and know good service when I get it.
- Anonymous