Boots Reviews

3.01 Rating 1,150 Reviews
49 %
of reviewers recommend Boots
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier, Own Driver
average delivery time
Next Day
on-time delivery
Greater than 64%
accurate and undamaged orders
Greater than 75%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
2.19 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
refunds process
returns process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.


0845 609 0055


Boots Customer CarePO Box 5300

How quickly does Boots resolve customer queries?
(1 month ago)
Greater than 49% of reviewers feedback is Boots resolves customer queries within an hour.
(1 month ago)
Industry Average
Boots in Bluewater trying to charge for a paper bag to put your shopping in?? Are they aware that only plastic bags are chargeable ??? I’ll be in touch with trading standards as this is a violation of what this tax was put in place for!! Thieves and the customer service is poor everyone has a face like a slapped arse (and not in a good way) they would rather stand around talking to each other than serve customers!!
- Ray
If I could I would rate below zero If I could I would rate below zero, I ordered Christmas presents on 22 November, the stuff should come 29 of November, but I hear nothing from them till 22 of December, but money they took of course, they told that they going to send my stuff, like one month later, but I already went to big Boots, because I ordered Clinique products and it took me few hours, so I asked to make refund and they agreed and told me to wait few weeks, so now it's 23 of January and I send them like 6 emails, my statement I called to my bank as they told me, I called them and there is still no money, I feel like I have to fight for my money and they said just we don't know, but we see we did refund. Its unacceptable and awful service, would highly recommend never have something with them
- Tina
Boots sent my order to the wrong address, even though I specifically wrote mine Then when I asked for a redelivery, they told me know So I asked for refund, they said no So I asked to complain.. THEY SAID NO this company is not designed to help people at all. and judging by the reviews for their no.7 products, I doubt their products are designed for anything but taking our money so having received terrible customer service, after supporting this company all my life, will no longer be shopping with Boots
- Anonymous