Boots Reviews

3.06 Rating 1,051 Reviews
50 %
of reviewers recommend Boots
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier, Own Driver
average delivery time
Next Day
on-time delivery
Greater than 68%
accurate and undamaged orders
Greater than 77%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
2.28 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
refunds process
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.


0845 609 0055


Boots Customer CarePO Box 5300

Does Boots deliver on time?
(1 week ago)
Greater than 68% of reviewers feedback is Boots normally delivers on time.
(1 week ago)

Delivery - Average

Industry Average
I have an elderly friend who lives in a village approx 4 miles away from her chemist in Scottish Highlands Due to age and infirmity and no car She has started getting her prescriptions delivered by Boots who charge her for this. £55 per year paid in advance My understanding is that this was a free service. However I called her chemist this morning and they state as it is not an NHS service they have recently started charging and other chemists will soon follow Why do you charge in Highlands but not England and Wales. I k ow NHS. Is different for this but you are a company throughout the UK. Why is this happening. Elderly disabled and infirm folk have a hard enough time without charging this fir a service that they absolutely need. Apparently this chemist only has one delivery slot per week to gef area so if she needs medication in between that time she has to wait for the next delivery Please explain to me why this is happening
- Highland Friend