Boots Reviews

3.01 Rating 1,150 Reviews
49 %
of reviewers recommend Boots
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier, Own Driver
average delivery time
Next Day
on-time delivery
Greater than 64%
accurate and undamaged orders
Greater than 75%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
2.19 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
refunds process
returns process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.


0845 609 0055


Boots Customer CarePO Box 5300

How long does Boots take to deliver?
(1 month ago)
Boots normally delivers next Day.
(1 month ago)

Delivery - Average

Industry Average
I placed an order online and changed the delivery address to my current address (the default one was my university address from years ago).
- Anonymous
Absolutely hopeless! Customer service hopeless too! Delivery arrived today and alot my items ruined by opened lids on shower gels. I contacted customer services and they said bring it into store for return. If I could get into store I wouldn't have used the online service and had it delivered to my home address.
- H
I spent 3 hours creating this calendar only to find that there was no way to order it as Home Delivery and Store Delivery options were not available.
- Anonymous