Boots Reviews

3.06 Rating 1,063 Reviews
50 %
of reviewers recommend Boots
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier, Own Driver
average delivery time
Next Day
on-time delivery
Greater than 65%
accurate and undamaged orders
Greater than 77%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
2.23 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
refunds process
returns process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.


0845 609 0055


Boots Customer CarePO Box 5300

How long does Boots take to deliver?
(3 days ago)
Boots normally delivers next Day.
(3 days ago)

Delivery - Average

Industry Average
00 per delivery or £55.
- Mrs Maria Cook
How dare you start charging the aged and infirm a delivery charge for their life saving medication phoned my 73 year old mental health uncle and told him he will have to pay a delivery charge for his medication.Lloyd chemist do not charge the old infirm and people who are unable to pay but with Boots there are no exeptions so I was informed by both customer care and shop staff.Shame on you
- Jonjo19
I have been satisfied with the prescription delivery service & shocked at now being told from September 2019 a charge of £5 per delivery or pay up front £55 for the year! I've worked paid my taxes & retired now & don't understand how they can make that charge for prescriptions that are now free for me.
- Anonymous