Boots Reviews

3.06 Rating 1,050 Reviews
50% of reviewers recommend Boots
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About Boots: Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:
0845 609 0055

Location:
Boots Customer CarePO Box 5300

Categories:
Hair&body
Health & Beauty
Make-Up
Perfumes

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier, Own Driver
average delivery time
Next Day
on-time delivery
Greater than 68%
accurate and undamaged orders
Greater than 77%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
2.28 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
refunds process
Difficult
"Very pleased with purchase of products. Genuine and original."
Helpful Report
Posted 2 years ago
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"Explained when products where coming and gave a good time scale"
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Posted 2 years ago
"Good offers and a good range of products"
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Posted 2 years ago
"Made an online appointment for a flu jab. Seen on time, very quick and efficient."
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Posted 2 years ago
"Great location, the flagship store in St Helier, offers a great choice for the size of the town, with the only disappointment being staff attitude, and lack of enthusiasm"
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Posted 2 years ago
"There london store has almost everything. I waited while my wife completed her shopping, we didn't had to go to another store"
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Posted 2 years ago
"Friendly staff and service"
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Posted 2 years ago
"good selection of stock"
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Posted 2 years ago
"""ok prices, shop very clean, good choice"
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Posted 2 years ago
"Staff at the Sealand Road shop are always helpful and the store is well laid out"
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Posted 2 years ago
"Good prices, mostly friendly staff."
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Posted 2 years ago
"Great click and collect service. Wide range of easy accessible small and large stores to pick from. Fast and very easy. Only the right amount of emails to be updates with. Staff when collecting was polite and friendly. Overall good service."
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Posted 2 years ago
"Ability to build points and purchase items I needed"
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Posted 2 years ago
"They had the product I wanted at the correct price. The only complaint is the price of delivery being £29.00"
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Posted 2 years ago
"Great prices and friendly service"
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Posted 2 years ago
"They had everything i needed, but were quite expensive"
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Posted 2 years ago
"Great service and baby changing/feeding rooms were very handy"
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Posted 2 years ago
"Easy quick customer service"
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Posted 2 years ago
"Nice products even thought quite expensive"
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Posted 2 years ago
"Tyrrell gave such brilliant customer service at the photo counter.Thumbs up for Tyrrell!!!!"
Helpful Report
Posted 2 years ago
Boots is rated 3.06 based on 1,050 reviews