“So I placed this order, received an email the next day to say it was out for delivery. It never came. I allowed extra time due to Bank Holiday weekend. It hadn’t arrive a full week later so I emailed them.
I was told that it had been sent out for delivery, but without an address. Because of this, they charged me the delivery fee! I was refused a refund because it had been sent, yet in the same sentence they said it was returned due to me address given by me.
Not sure how I could place an order without an address, shopping sites usually don’t allow it. And not sure how they managed to send it for delivery with no address.
Any road, I’m not happy, they were very dismissive by message. They can keep they’re £5, I’ll shop elsewhere. Not worth the risk of losing a delivery fee”
“I received my order within days and packaged well. Unfortunately 2 items were too big but great quality. I did a return and within 3 days I got my refund. That easy! Thank you for a great customer service and the quality of clothes are great. I will definitely be ordering more items from you. Definitely recommend.”
“Avoid boohoo at all cost,
If I can give less than one star I would, the item I order looks great on their Websit, hell disappointed with quality, refund is nightmare they make it difficult to process,
I gave up now, they will eat my money.
These is the first time I use boohoo for my regret.”
“It's a hit and miss. Ordered few times and most items are decent quality but sizing is off. I ordered all items in Large, but some pants fit like M and some like 2XL or 3XL. What is correct, fits nicely and quality is decent. I tried to exchange and return items but no one replies on your emails. Also, after getting order confirmation , noticed wrong sized item that you can't even place the order for, but there it was and i sent the email to the company to fix it, but again, no reply. Shipping is fast. Wish the customer service would co-operate . My advice is buy only on sales in case you get wrong items and you are not able to exchange or return.”
“I've accidentally sent the wrong parcel back to this company, instead of a £17 dress, I've accidentally send a £170 designer handbag. I send this via their Inpost option and managed to track the delivery all the way to their warehouse - I've also been in contact with inpost, who confirmed the delivery location of this order. (I have saved all of this information/screengrabs for proof). I got in contact with Boohoo, who customer service team have been rude and unprofessional, this has been going on for FIVE months now. Not once have they reached out to me in this time. As my return was sent back using the boohoo return barcode - which the company provided me with - its very suspicious that my order not been located. I can only assume a member of their team has stolen this item and not scanned it through as a result. As a legit UK company, they are accountable for locating my return order and had this been done, my item would have been returned. Ive also asked for a full report of this incident as I don't believe it was handled in a professional or respectable manor and repeatedly they have denied me this information - luckily, Ive kept a record of the majority of my interactions with this untrustworthy company.
I was also told by a member of their team directly, that the don't log individual returns... how can they be legally filling in taxes, if they dont know whats coming and going. Something very off with this company, I suspect the tax man will be after them in a year or so.”
“Ordered two items. One was my usual size and too small. And the other they sent the wrong size and was too large.
Returns process is incredibly difficult, my email did not generate a verification code to even start the refund process. I was told to wait 24 hours and it still didn’t come through. I used the text messaging service and was told to use a different email and wait 24 hours. Still nothing. Eventually I was given a QR code for returning via inpost. As returns process was such an effort and sizing was completely off I won’t be purchasing from boohoo again.”
“This place has zero customer service. Good luck ever getting in contact with anyone. They didn't fully refund my return and I had no way of contacting anyone because they took down all of their contact information. After going through several links of what I thought would lead me to something useful, it asked for me to put in my order number (which I copied and pasted from my order email) and it said it was incorrect. Yet it was able to find it when talking with the chatbot. Sketchy company. Never buying from again.”
“I have been trying to print a return form and the website keeps saying my order and email do not exist! this company is a ripoff! They sent me the wrong size and I cannot return it! Don't buy from them. waste of money”
“Pathetic service,
I order over 4 months ago and they sent me the wrong items. I emailed them straight away, they said they'd send through a free returns, I never got it and put a request in for a refund. After much back and forth and having to get my bank involved after 4 months I finally got my money back - not including shipping which I had to pay for their mistake items to be delivered to me.
Thanks for nothing. The service was extremely poor.”
“I place an order on cyber Monday for 6 dress it came up to 35$ include shipping fee… After 8 days still have not received my order I email customer service.. was inform the order was lost . I told them to replace the order and send it to me since the item was still available by now all the dresses was at a regular price . Guess what ? They decide to refund me instead ! Very disappointed with the service … it felt like a scam ! Fault advertising!!!!”
“shocking company, sent me the incorrect item, they want me to return said item but won't get it collected they want me a full time working single mum to drag my 3 & 4 year old children on a hour round trip walking at 6 o'clock at night in the cold and rain to send the incorrect item back to be able to get my correct item ALL BECAUSE THEY SENT THE WRONG ITEM, what they have sent me is worth £7.50!!!!!!! i have explain the circumstances to them and requested it got collected. nope they won't do it. speaks volumes of the type of company Boohoo is, they are willing to make me and my children do that through their error!!!! absolute disgrace. i will never shop at this low customer value company again. they havnt cared in the slightest then act like their doing me a favour by saying once i returned the incorrect item send proof of returning and they will send the correct item on a next day delivery when i paid next day for the original order and it should have been in that parcel!!!! never again boohoo!!!”
“Even though I did not give instructions to leave it at the door or in a safe area, my order sent via royal mail was left at my door and stolen. You agreed to send it a second time, but you did not allow me to change the address, and once again, even though I did not give instructions via royal mail, the package was left at my door a second time and stolen again. Now my e-mails are not answered. Live chat conversations are closed to my face when I specify my order number. Terrible customer service, terrible system. I threw my money on the street. These were done even though I have a premium membership. Me and my friends will definitely not choose your company again.”
“Awful experience, received a parcel with a missing item, which they refused to send to me after weeks of emailing them about it. Apparently they checked CCTV and the correct items where sent?! But I was missing an item, I was missing a sweat top to a tracksuit. The clothes themselves where of poor quality. Awful customer service and an awful experience.”
“Absolutely disgusting customer service... ordered 2 items, only 1 arrived. Told them they said they checked cctv footage and there was definitely 2 items in the parcel, the parcel bag was that small you couldn't even get 2 items in the bag, sent them all pictures proving the size of the bag. But no reply.. AVOID LIKE THE PLAGUE, shop somewhere were you know cutomer service's are good and helpful.”
“Disgraceful customer service.
Returned an item, Boohoo still have not refunded my account yet insisting it was sent to my account. up to date payment has still not been received and Boohoo have done nothing, I asked to make a complaint No response!”
“Returned a dress that was too big, done within less than a week but Boohoo have refused to issue refund. Parcel tracking says its been picked up by Evri but is stuck in transit....
Surely it is up to Boohoo to issue refund and claim loss of Evri?”
“I ordered 3 dresses and didn’t receive the one I wanted , when I told them, they said they hav checked the cctv footage and saw that my dresses where packed , all 6 tokens were packed . Funny cause I only ordered 3 items, when I mentioned this they said sorry a they missed typed, it was meant to be 3 , a load of bull ! Then when I asked to look at the footage they saw they said , for my peace of mind they said no cause of privacy. So am I meant to go off by there own words? ? Pathetic really! Never ordering again !”
“Boohoo customer SUPPORT +1 (805) 420 3070
Boohoo P'H'O'N'E number +1 805-420..3070
I received my visa this afternoon, within 5 days of applying for it. They emailed me yesterday asking for additional documents such as the license of the tour operator, and the front and back of his CNIC card. I also included a reference letter from my workplace. They were very quick at replying to my concern about error in uploading the photo. I was expecting long processing time reading the reviews but well done Nadra.”
