“Be careful!!! No money back!!! I returned an item (I paid for return shipping) they received the package and I see it by tracking number. But they don't give me my money back and put me off every time for another two weeks and more.”
“As a returning Boohoo customer their customer service/aftercare was not only disappointing but shocking!
A hair clip was missing from my parcel. I contacted not for a refund but a replacement....the cost £4! Wow should have been straightforward and simple you would think! No!!! I was eventually informed their footage showed the parcel was packed and sealed appropriately. Now I appreciate their stance on potential losses but something clearly went wrong in the process as I do not have said £4 hair clip. I would not want a fuss over £4. I am shocked, disappointed and would no longer feel confident in buying anything further as this attitude to customers shows a higher value would have been a greater loss. Enjoy your £4 Boohoo on me!”
“Why should I pay for a return and wait 28 days for a refund when it was YOUR fault? YOU sent the wrong size and I have to pay, won't be using boo hoo again”
“Such a bad company… ordered a present… never received and they will not refund.. I have sent proof that the item was left on my doorstep despite there being a note on the door asking to leave with a neighbour… boohoo told me call the police we can’t do anything!!!!”
“Just ordered what it said size 14 grey parker coat didn't know till the email to confirm I had ordered a size 8??? Which I clearly did not tried to cancel 2 mins after only for vertical assistant to say I can't got to wait till it arrived and send it back how unprofessional is that need an answere”
“If I could put no stars I would. The quality of the clothes is extremely poor and very badly fitting, probably the worst quality I've ever experienced. Cheap material, nothing like the pictures online and extremely overpriced for the awful quality. But more importantly, their lack of empathy or true customer service is none existent, they are purely driven by profit, not service. I will never use them ever again.”
“Order a gillet, only cause it was in a sale and always wanted one., so got two. Went by their sizing guide, too small. Got xl, not much difference but fits better. The other one has a damaged popper on both sides do doesnt close. Taked 48hrs to get a reply. Its been 1 week and all they offered me was £20% =£4.67 refund to get the popper fixed myself!! Told them to send me a replacement as its not my responsibility amd send me a label to send back. I am not paying because they dont have quality control.let see how long this takes. They have some nice items, but joke of customer service and if the items dont fit, you have to pay to return it yourself. Definately wont order again after this. Do not recommend.”
“I've had several items of poor quality. A pair of boots that I worse twice before soles fell clean off.
Sizes are just massively wrong.
Bought a kimono size 22 but would fit size 16. Rare to have a good experience with them”
“Items were ordered last Sunday on next day delivery. Items not arrived. Iv tried to go on their chat and send emails, with no response. I am a loyal and excellent customer, who unfortunately will not be ordering again.”
“Ordered a Christmas dress. It was huge! Supposed to be a small. Looked like a sack. They make money on the return (UK). Don't order from them. They are useless.”
“I bought some items to be delivered to Göteborg, Sweden on 27 November 2022, but Boohoo sent my package to Örebro, Sweden, which is more than 4 hours of train ride from my delivery address.
When I asked Boohoo, they kept saying they have delivered my item and don't see anything wrong with the location.
I then asked DHL Freight (they handled the deliver) why my package was sent to the wrong location, they said that was the address Boohoo gave them; what does Göteborg have to do with Fjugesta, Örebro???
If only I had checked the online review before purchasing!
Highly incompetent”
“Why did i buy from these again. Bought tracksuit its disgusting see through material, ugly shape bottoms, bought bigger size x2 too what i am and still to small. Its now in the bin. F..it. Cheap & tacky. Never again. We need to stop buying from this awful company a 5yr old could probably make some clothes better than these people.”
“Clothes are poor quality, see through, have a terrible pungent smell, and the sizing is way off. I measured myself before ordering and everything that came in a size 12 doesn't even fit my housemate that is a size 10. I have to return EVERYTHING from my £200 order.”
“Why on earth does Boohoo use Hermes /Evri for their deliveries?!! they are useless. I've paid for next day delivery, which apparently doesn't actually mean next day it means 1-2 days... and it still hasn't been delivered! will I get the £6 delivery fee refunded?! probably not, effing ridiculous. Massively put off of ordering with them now because of the choice of courier.”
“Awful replies. I had to send 2 emails a week apart. I live in FL, but they shipped to NY. It even said on the website that they will be shipped to my address, but I got nothing in over 2 weeks (when it said it should be delivered within 4 days) just for the customer service to send me an email saying that it has been delivered with a USPS link that tracked the package as delivered in New York. Hate this.”
