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Bonmarché Reviews

3.4 Rating 184 Reviews

60 %

of reviewers recommend Bonmarché

Company Reviews

3.4

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shop at bon marche in Stockport and have to congratulate the wonderful staff, nothing is too much trouble for them and always greeted with a smile. I enjoy shopping here I like the clothing but the fabulous staff make it all the more enjoyable so Thank you Mary”

Posted 1 year ago

“I have been waiting for my Bonmarche card since last Xmas. What has happened. The girls Inthe shop do not know.”

Posted 1 year ago

“I sent for 2 pairs bootcut Betty Jeans, one (black) which were perfect the other (Denim) which looked like an old rag, very creased, sewing not finished button hole incomplete gross bright yellow stitching which was not even finished off properly, material of very poor quality, will no longer shop at Bonmarche not the same quality any more.”

Posted 1 year ago

“Ordered sandals online but was sent wrong size by Bon Marche. Have now been told I have to return them by post and pay the postage. It also means a bus journey to post office which I will also have to pay for. Appalling customer service. Will not use again”

Posted 1 year ago

“Ordered sandals online, paid delivery charge to deliver them to a store. Travelled 11 miles to pick them up. Sandals were too big, asked for a refund when I was at the store, was told sandals needed to be returned online. Absolute rubbish service. Returned them online and had to pay the postage. Will never ever buy or recommend this company again”

Posted 1 year ago

“I returned two parcels to Bonmarche via EVRI the first return on 15th June 22 the second was returned on 24th June 22. I have received a refund for the items returned on 24th June but still no refund for the items returned on the 15th. After 8 weeks of trying to contact customer services, it's now time to take this further. Ref. 505532175-32-1 Awaiting Refund. Ref. 505548498-32-1 Refund recieved 27th The customer service is disgusting.”

Posted 1 year ago

“Not impressed with customer service. Sent back to nightdresses charged for four still not received refund on the two I returned.”

Posted 1 year ago

“I went your farnbourgh branch today and the lady that served me was really quite rude tried to talk to her and she ignored me twice I have worked in retail and you can't treat customers like that .she was on the first till be front door I shopped about 1230 She did the same toy friend to inwont shop in there again”

Posted 1 year ago

“I have bought a dress that was badly made and I have requested return form (threw away original return form by mistake) They said they would contact me 7-10 working day and have not! I am left with no dress and short of money for my holiday, not likely to Order from them again”

Posted 1 year ago

“I visited the Bonmarche Store in Dukes Walk, Maidstone, Kent today and my mission was to find some new clothes for my holiday. Whilst choosing things to try on, I was greeted by Rachel who asked if I needed any assistance. She then proceeded to help me look for items to try on and took me to the Changing Rooms where she was on hand to assist me if I needed to change something for a different size or I asked her advice as to whether something suited me or not. Rachel even assisted me whilst I changed out of some dresses, as I had got rather warm in the changing rooms! I have never had a personal shopper before but I can highly recommend Rachel. I hate shopping for clothes, so it was really helpful when Rachel offered her assistance as I managed to leave the store with 6 dresses and 2 tops at a very reasonable price and for once I left a Clothes Shop with a smile on my face and something in my bags. I recommend Bonmarche in Maidstone as the Store is very well laid out, with a great variety of clothes, value for money and very friendly and helpful staff. Thanks to Rachel I now have some new clothes to wear on my holiday instead of the really boring ones I have had for years. :-)”

Posted 1 year ago

“I went into this shop yesterday with my mum. Coventry it was well laid out and lots of sizes from 10 to 22. From dresses to tops to leggings. Swim wear. The price of the clothing was very good. And good quality material. The staff were very helpful. 2 older ladies and a young girl. Even though the shop and staff were very busy they had time to help. Using my mums Bonmarche card i earned here 7 point. I will be going here again. I got leggings and smock top for christning. and black and white summer dress for wedding cost for all was under £40-00. Well done to staff I will give you 5***** well done.”

Posted 1 year ago

“Wish I had read the reviews before ordering! Ordered 5 pairs of trousers on Friday 20/5 and paid for next day delivery £4.50 in order that I would be home to take delivery, simple yeah? Not for Bon Marche. I emailed asking when I could expect the rest of my order to make arrangements for someone to be home, got no response. The rest of my order arrived today, 3 days later, fortunately my husband was home. They don’t reimburse postage costs as a large order (5 pairs of trousers) is split into 2 deliveries! So as long as they deliver 1 item the next day, you receive the rest of your order whenever they see fit and you pay £4.50 for the privilege. Caveat emptor.”

Posted 1 year ago

“Received £5 00 birthday voucher from Bonmarche in March online shop only tried to order item would not accept code called at West Bromwich shop very helpful was told to contact customer services as there was a problem phoned at least 4 times with no response now the voucher has run out why bother to send BIRTHDAY VOUCHER if you can't use it I will never use Bonmarche again”

Posted 1 year ago

“The item I purchased still had the security tag on it and a small rip to the stitching, returned by post and had to pay postage, so all in all with delivery and postage charges, the purchase was expensive. Will think twice before using Bonmarche again for online purchases”

Posted 1 year ago

“Visited the Port Talbot store yesterday and can't praise the staff enough. They were very helpful and pleasant, they were helping myself and another lady and were very knowledgeable.”

Posted 1 year ago

“Visited your Burgess Hill shop today. I Took a very elderly lady who is partially blind , in a wheelchair and has Dementia to get her some much needed replacement clothes. I was greeted by a very helpful assistant called Hazel who became our personal shopper. Her customer service was second to none. She asked what we needed and what colours we liked. She picked out a range of items and then helped the elderly lady try them on. We ended up buying 15 items and my elderly friend came away a very happy person. Shopping like this can be a very stressful event but Hazel took the stress away. I will definitely go back to this shop and would recommend this service to others.”

Posted 2 years ago

“Refused to refund me for two sets of goods returned. Told me to contact Royal Mail!”

Posted 2 years ago

“I ordered two items from Bonmarche and I was waiting for this two weeks. When I picked up my order from the shop I have been told that in case I would like to do return, the one of my two items has to be returned directly to the sender for which I need to pay, so the return postage cost me £5.00. You can pick you order up from the store for free but not necessary you have free returns. This was my first and last purchase online from Bonmarche.”

Posted 2 years ago

“Ordered some items online. Never again, had to return some and my only option was by post with quite high charges. So will never order from them again”

Posted 2 years ago

“Horrendous customer service in the Bolton store. Extremely rude staff who humiliated an elderly woman and left her in tears. Would never go there again.”

Posted 2 years ago

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Bonmarché is rated 3.4 based on 184 reviews