Bonmarché Reviews

Name: Bonmarché
Rating: 3.42

3.4 Rating 184 Reviews

60 %

of reviewers recommend Bonmarché

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Metrics

3.4

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Avg Email Response Time	-1 hours
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been into Torquay branch today.. I would like to say a huge thankyou to Alison who went beyond all to help me choose some new clothes. Amazing naturally friendly lady.. And not forgetting Harriet ...”

Helpful Report

Posted 5 months ago

“I purchased 2 tops from Bonmarche website. They arrived, didn't fit so tried to take them back to store today only to be told that they do not give refunds to items purchased online when paid using a debit card via Paypal. If I had known this before buying I wouldn't not have used Paypal. Their returns policy on the paperwork I received in the package said FREE RETURNS TO STORE - but there was no comment regarding payment methods. I travelled 30mins in the car each way to return these items to be met with negativity both in store and on the phone to customer services. They DO NOT offer easy or free returns if you pay with Paypal. Be warned. Their returns policy is misleading and inaccurate. I will be making a formal complaint to their head office in writing. I will have to return these by post at my cost but it is not from choice, I have no choice if I want a refund. Total waste of time & money. I will never be buying from this company again based on this experience.”

Helpful Report

Posted 5 months ago

“I paid for delivery 3 to 5 days to store for online order. Didn't arrive in time and I have now paid delivery and return postage. Emailed customer services but no response yet. I purchased the item on 10th October. Paid with PayPal. Nobody interested once they have your money.”

Helpful Report

Posted 5 months ago

“Bon Marche need to up their game re: PayPal refunds. Other retailers can refund items bought online via PayPal with no fuss so why can't Bon Marche??”

Helpful Report

Posted 6 months ago

“Returned an item over 15 days ago, still waiting for a refund.”

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Posted 6 months ago

“Seems to be an ongoing issue. Bought online using PayPal and was unable to return in store. Not ideal and expensive as now paying postage for return as well as cost of fuel to get to nearest store. Would advise not using PayPal for online Bonmarche purchases.”

Helpful Report

Posted 6 months ago

“Have just purchased a pair of Susie slim leg jeans, found them to be poor quality and a bad fit compared to the same jeans I bought previously. I have now returned them back to shop.”

Helpful Report

Posted 7 months ago

“Bought online. Had to return some items so went to the store. Wouldn't exchange as I used paypal so I had to return by post costing £2.99. Royal mail picked it up on 7days. Dont know how long a refund takes.”

Helpful Report

Posted 7 months ago

“Orders a few times and waited and waited but no parcel arrived. Contacted customer service and they said it’s delivered check with neighbours and parcel drop-off centre. But they could not tell me where the parcel was dropped off at. Email again they said it was signed for but would not tell me by who. Now said they will refund half but they are at a loss. Still waiting on my half of refund. Avoid at all cost !!!”

Helpful Report

Posted 7 months ago

“The ladies in Hereford Bonmarche all so friendly, & helpful. Nothing is too much trouble for them. Ten out of ten ladies”

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Posted 7 months ago

“I love Bonmarche ladies clothes. Good quality & such good value for money I think. But more importantly the ladies in Hereford store so friendly & so helpful.Nothing is too much trouble.! Keep up the good service ladies. So nice these days.”

Helpful Report

Posted 7 months ago

“Do not purchase with PayPal online as If you want to return item they will not accept it in store you have to post it and it can take ages for the whole process to go through before you get your money back.”

Helpful Report

Posted 8 months ago

“Bonmarche on line + PayPal = Issues Order on line an pay by PayPal at your peril. I had item delivered to store but found it unsuitable, so followed the advised return to store process. Told I could not return to store because the payment was made using PayPal. I have to return by evri at a cost of £2.99, which does not meet the online and distant selling legislation. Customer care did not help and email to complain, received no response. Will not deal with Bonmarche again.”

Helpful Report

Posted 8 months ago

“I had to return an item bought online and was advised can only be returned via the post office and I had to pay the cost which was £8.99 what a shock I have shopped with bonnarche on line many times and have never incurred a charge for returning an item Be aware of this as there is no indication when purchasing my item that there was a charge for returning the item however I was directed to the returns t and cs which did confirm a return fee was my responsibility Iall my previous items I have returned to store so I thought this applied to all items sold by bonmarche it was a very costly lesson to learn and I will not purchase from them again in store or on line very disappointed”

Helpful Report

Posted 8 months ago

“i always have remarkable service fron karen and mandy in hastings . i am always made welcome .and because i am partially sighted they help me find my size .and .tell me about new styles available . i cant thank them enough well done . jan miles.”

Helpful Report

Posted 1 year ago

“I had amazing service from Linda at the Livingstone store today (28/03/2023). She checked the stockroom for the jeans I was looking for and actually managed to locate a pair. She was so approachable and friendly. Sadly I can’t find a way to bring her to the attention of her employers.”

Helpful Report

Posted 1 year ago

“Very rude member of staff at Coventry , who would not serve me when I was in a hurry and behind a lady buying several items. Only one member of staff serving and this person had finished a phone call and was behind the till , stating to me that she had her procedures to do. My would be purchase was cash and would have taken a minute. She was unfazed when I left my item on the counter. I have worked in retail and was trained that the customer is important.”

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Posted 1 year ago

“i have been buying from bon marche for a long time also other stores i know my size and bonmarche have the correct size for me a lot of other stores have my size but it dosent fit me sometimes i have to go 2 size bigger so if your an 18 like me an 18 is perfect at bonmarche the staff are there to help and always do have time for you so thank you”

Helpful Report

Posted 1 year ago

“I dont usually shop at Bonmarche but I recently visited the St Helend branch looking for Christmas presents. I wasnt sure what I wanted but the customer service I received was outstanding. The ladies name was Annette. She spent time with me advising me of gifts . I must say she went above and beyond and I will definitely be a returning customer. Thank you Annette! 😁”

Helpful Report

Posted 1 year ago

“They sent my parcel via Hermes never arrived contacted customer service several times asked to speak to a manager told no one was available they tried to contact Hermes courier they didn't respond to them after 3 days told there wasn't anything they could do Christmas presents aren't going to arrive thanks Bonmarche we were a loyal customer use a reliable courier if i was you”

Helpful Report

Posted 1 year ago

Bonmarché is rated 3.4 based on 184 reviews