Bonamark.com Reviews

Name: Bonamark.com
Address: 651 N Broad St, Suite 201, Middletown, Delaware
Rating: 4.89

4.9 Rating 484 Reviews

99 %

of reviewers recommend Bonamark.com

Company Reviews

Metrics

Info

4.9

Based on 484 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	5 out of 5

About Bonamark.com:

Bonamark Limited is a company offering international trademark registration in more than 200 countries. We help businesses to securely expand into new markets and reach new clients worldwide.

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Bonamark.com 5 star review on 1st June 2021

Norbert Boehnke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excelente servicio en Bonamark, muy profesionales y confiables. Altamente recomendados para la protección de marcas internacionales.”

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“Bonamark.com is super professional - you get the same (if not better) service as you would with an expensive lawyer. We have been extremely satisfied.”

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“I am satisfied with the service. Ed was helping me a lot, giving me advices and doing several studies of my trademark patiently when I needed to change few things. I will contract again your services in the future.”

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“Excellent attention and personalized and very professional service. I recommend this service”

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“Ana Levenson at Bonamark has been a pleasure to work with, she is always professional, proactive and very helpful. I will definately recommened Bonamark to anybody wishing to register a trademark. Thank you! Nestor”

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“Bonamark team is meticulous, diligent and methodical and go above and beyond to help the Customer.”

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“need to better understand requirements from start-up companies and how to work with engineers, who are generally founders of companies in Medtec.”

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“Very happy with the service they've provided.”

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“Thank you for the highly professional and efficient handling of the trademark registration. The service could not have been better.”

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“Trademark Assistant Patricia Alejandra has helped me a lot with my Trademark registration. She is fast, clear and very nice. Thank you!”

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“Very bad and fraud police! On the web site they write 100% warranty if the procedure do not produce effect but they never refound people. They police is to ask much money again every time the process was apparently stopped, in reality they do not integrate the documentation to the Prepost Offices. I ask refund and they chief says: "The warranty is not included, it is a separate service" when in fact it had been indicated by the call centre and the person in charge.”

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Dear Paola, Thank you for your review. I am familiar with the case, and we investigated your claims. You contacted us to file trademarks for your business, which we did, and your marks were timely filed according to your instructions. If you carefully read the terms of the Money-Back Guarantee, you will notice that there are clear conditions you must meet to get the guarantee. - Firstly, it's for the cases when there is an objection due to a similar mark. Your marks were not objected to due to similar trademarks. - Secondly, you should have ordered an Extensive Study so we could check if your mark is unique. You decided against ordering the Study, though it was offered to you by a consultant. - Thirdly, the guarantee does not cover the USA. These conditions are clearly stated on the mentioned web-page. Even if you have ordered the Study, the issue with your brand in the USA was that you failed to provide acceptable evidence of use in the USA. We always put maximum effort into helping our clients and did our best to help you with this. However, despite our best efforts, you did not provide a valid Specimen of Use and allowed the mark to be abandoned. A similar situation happened in Canada, where the Office issued a poorly grounded objection due to the descriptiveness nature of your mark. Sometimes, this happens, and we were confident that our attorney could overcome the objection. We were happy to help you with the response and even offered to waive all our fees and most of our attorney's fees. However, you decided not to defend the mark. We believe that your decisions have led to the unfortunate consequences. We were ready to act and confident we could have saved your trademarks. We understand that losing the cases made you frustrated and disappointed. At the same time, our investigation of the case showed no mistakes on our part, no missed deadlines, and no empty promises. We acknowledge your negative review and believe that it was caused by the fact that the communication was not in your native language, which resulted in you misunderstanding the situation, our terms, and governmental requirements. Our objective is and always was to make clients happy. In the current case, we did our best to ensure your marks would be registered, and with your cooperation, we could have done this.

“Ana Levenson provides exeptional service!!!”

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“Kate's manager helped me with my questions about registering my brand in the US, she was always in touch and very quick to respond to my emails. I received the brand registration application number within a few days after sending the application. Recommended.”

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“Great service and must mention the executive Kate Artsimovich who replied to all my emails and queries extremely promptly. Overall great experience in filing for trademark patent. Highly recommend.”

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“Excellent and detailed service.”

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“You make it easy. Thanks!”

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“Hi quality and fast thanks”

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“Kate Artsimovich was so nervous while communicating to me .Didnt like her communication style”

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“Good service”

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“I am very happy that I chose Bonamark because I have received excellent service. Venessa has helped me throughout the process with great kindness, patience and professionalism. If I ever need to register another brand, I will certainly do it with Bonamark Thank you!”

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Bonamark.com is rated 4.9 based on 484 reviews