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Bon Accord Life Reviews

4.7 Rating 443 Reviews

94 %

of reviewers recommend Bon Accord Life

Company Reviews

4.7

Based on 443 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Bon Accord Life:

Independent Insurance Broker offering whole of market comparisons for Life Insurance, Income Protection, Accident Protection, Over 50s Life Insurance and Private Medical Insurance.

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Phone:

01786477800

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Bon Accord Life 5 star review on 20th January 2020

Bon Accord Life 5 star review on 10th July 2019

Michelle Whytock

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My advisor was arron today he was honestly one of the nicest people i have dealt with he was proffesional knowlegable freindly and got me the best insurance ive ever known he went through the policy in detail to make sure i understood it and was happy with it i was . Exceptional service exceptional policy if i cud give 10 stars i would arron is a lovly person thank you arron for all your help 10 stars from me to you jane”

Posted 3 years ago

“They were very helpful taking their time to explain everything in detail”

Posted 3 years ago

“Friendly personalised service by Katie and Caroline. Answered all queries - far easier than online comparison sites.”

Posted 3 years ago

“Ian is a true professional and charming. He asked the right questions to assist with product advice and helped enormously. He followed up with a prompt email and I would recommend him entirely. Thank you Ian!”

Posted 3 years ago

“I was sold a redundancy insurance but after taking out the policy I realised they did not ask the right questions as to my home ownership so unfortunately I chose Bon Accord Life as they were the cheapest quote not realising they omitted to ask this question, but upon receiving my paperwork I saw the actual price was £20 a month more than what I was quoted setting up the policy as they answered the question of my home ownership to Legal & General incorrectly that I had a mortgage without asking me for clarity if I owned the house or have a mortgage which does effect your payments. Bon Accord life said they didn’t think if you own the house outright or have a mortgage affected the payments and just answered the question without checking with me so with the £20/month price increase the agent offered me 25% of his commission to rectify the error which is a long way short of how much more I am now going to have to pay. I find this company unethical and I am appealing to the FCA after dealing with their compliance manager who was extremely rude, telling me without me asking in his opinion I’d loose if I appealed to the FCA and he did nothing proactive to resolve this issue apart from taking me off their mailing list even after admitting it was their fault why I am paying more for my policy which is of no fault of my own and 25% of the salesman’s commission he begrudgingly offered as the salesman had already offered it as he felt no compensation was necessary. The compliance manager felt I had not been financially disadvantaged even though if the agent had asked the right questions and not filled in the detail without asking me the question I would have gone to another insurer who asked the right questions and gave a more competitive quote, now Legal and General have taken this product off the market I am forced to pay £20/month more. The original service I had from the agent was very polite but I would warn anyone to be careful dealing with this company they set my policy up at ~£60/month and the confirmation letter was ~£80 from legal and general the insurers.”

Posted 3 years ago

Dear Mr Reynolds, We are aware of this case as you have raised the complaint with us directly. We are sorry that you feel your experience has not been a good one. I think it is important to look at the facts. You are correct in that when we quoted you we had your residency question incorrectly answered. You notified us that this was wrong on receipt of your documents 1 week after the policy was arranged for you. We then contacted Legal and General who advised us this information would result in a higher premium. After attempting to call you the same day and not getting through, we reached you the following day and advised you that Legal and General had revised their price. At this point you had not paid any premiums on the policy. Although we wouldn't want to lose you as a customer, you could have if you were unhappy with the revised price of sourced cover elsewhere. 1 week after you were advised of the correct premium you paid your first premium. It is important to note that you are not paying more than you should, the revised premium is the correct premium as offered by Legal and General. On short term policies such as redundancy cover Legal and General have the flexibility to change the premium or cease offering cover altogether if they desire. We are sorry for the inconvenience caused of initially giving you the wrong price and we have provided additional training to the consultant to ensure this is less likely to happen in the future. Ultimately though you were advised of the correct premium 1 week after the policy was arranged and 1 week before you made any premiums. You were of course entitled to source cover elsewhere if you desired and you are in no way forced to keep any policy. If you want to cancel your cover you can do so at anytime. The admin error did not cause you to pay £20 more, it did though give you the illusion of the policy being £20 cheaper than it was for a period of 8 days before you had paid any premiums. For this, we apologise. We are though proud that our team put this right within 8 days before any money was taken from your account giving you the option of not taking up the offer from Legal and General. I understand we have sent you a final resolution letter, if you are unhappy then you can of course take your complaint to the Financial Ombudsman Service (FOS) who will independently review it. Details for contacting the FOS were provided in the final resolution letter.

Posted 3 years ago

“Very polite and friendly staff. Good knowledge of the products available to me. My options were explained in detail and in plain English so as not to cause any confusion. After the discussion I did take out a policy and I would highly recommend this company.”

Posted 3 years ago

Thank you for your excellent 5 star review! We were delighted to help you arrange your protection!

Posted 3 years ago

“Agreed a convenient date & time to review my needs / requirements . Carried out a comprehensive analysis of my expectations & fully explained all possible options . Reviewed all possible options & gave me some choices . All carried out very professionally .”

Posted 3 years ago

“Excellent service”

Posted 3 years ago

“very very nice people especially scott ritchie, such a good person, explained things really well, had a lot of patience, the lady i spoke was also very good,”

Posted 3 years ago

“Amanda was very good at searching for the cheapest quote for me. Especially attentive to my current medical condition. Compared to other insurance providers there were no Pre-health checks required and only additional information from my gp. I’ve recommend Bon Accord to family and would recommend to anyone else.”

Posted 3 years ago

“Customer service got to be no1 .spoke to .Mr Jack Finan .life insurance .who went above n beyond for me .And content insurance via Errin.same again customer service phenomenal. Need more advisors like these two fantastic .n im happy to be on board”

Posted 3 years ago

“Great customer service!”

Posted 3 years ago

“Customer service from Sarah was fantastic, never pressured into buying anything, highly recommended”

Posted 3 years ago

“Sarah went the extra mile to help me with what I needed, was not once hassled into buying anything, I even asked to have a couple of days to think about it without being bombarded with calls, as she rang me back when I asked her too. Was a pleasure dealing with Sarah who is a fantastic sales person, once again thank you.”

Posted 3 years ago

“Polite cheerful and helpful, took time to chat with the customer I.e (me). Infact extremely helpful and friendly”

Posted 3 years ago

“Spoke to Scott who asked what I wanted. Explained everything thoroughly and again if I needed him to. Very professional and helpful would recommend him and his company.”

Posted 3 years ago

“Consultant Scott Ritchie was knowledgeable about the product. Explained everything clearly and took trouble to check I fully understood what I was purchasing. Polite and helpful .”

Posted 3 years ago

“Concise and friendly service. Happily recommended.”

Posted 3 years ago

“Super service all round very clear and helpfull thanks”

Posted 3 years ago

“very helpful and advised the best way forward”

Posted 3 years ago

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Bon Accord Life is rated 4.7 based on 443 reviews