Bon Accord Life Reviews

Name: Bon Accord Life
Rating: 4.68

4.7 Rating 443 Reviews

94 %

of reviewers recommend Bon Accord Life

Company Reviews

Metrics

Info

4.7

Based on 443 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Bon Accord Life:

Independent Insurance Broker offering whole of market comparisons for Life Insurance, Income Protection, Accident Protection, Over 50s Life Insurance and Private Medical Insurance.

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Phone:

01786477800

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Bon Accord Life 5 star review on 20th January 2020

Lynda Styan

Bon Accord Life 5 star review on 10th July 2019

Michelle Whytock

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought a MetLife policy from Rachel Paterson and am very satisfied with the level of cover until the time comes for me to buy life insurance. Rachel explained everything clearly and with complete professionalism - fantastic customer service and I will certainly be back to purchase life insurance from her.”

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Posted 6 years ago

“just had a whole of life insurance policy,very professional consultant Peter Eakin. would have no hesitation in recommending them to anyone 5*****”

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Posted 6 years ago

“Brilliant, very happy with the friendly service, thankyou shauna for sorting me & my wifes policys”

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Posted 6 years ago

“I was getting a couple of Bon Accord products for me and my wife, and our advisor Traci (with 'i') got me through everything for the long process, with patience and kindness. And humour, very important, that. She explained to me everything whenever and wherever I needed it, twice sometimes. Extremely helpful and knowledgeably lady, and it is good to have someone dedicated to your case. I think it was exceptional service and I am very happy. Hopefully the rest of my relationship with the company will be like that forever. ;-) Best L”

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Posted 7 years ago

“Spoke to Shauna and explained what I wanted,she was very efficient and explained everything without the jargon we took out the policy we wanted with the payments we could afford,”

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Posted 7 years ago

“I am registered for no cold calling. Someone called purporting to come from this Company and having received my details from Rangers FC database. I have not bought tickets, merchandise or anything else from that source. So where did my details come from? Do they not check with the TPS register before having their people call?”

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Posted 7 years ago

We are sorry to hear of your concerns. I can assure you we follow all TPS guidelines and take data security extremely seriously. We have passed your concerns on to our Compliance team who will aim to resolve any issues and hopefully put your mind at ease over why we contacted you.

Posted 7 years ago

“I was contacted by a young lady from Bon Accird life in connection with a life insurance policy I took out with Aviva in 2012. She introduced herself, but did not explain the connection between Bon Accord and Aviva; then she proceeded to undertake a review of my requirements, asking a number of personal questions. I was reticent to divulge some of the information she was asking for, largely because of my increasing suspicion about her imtention. She advised that my existing policy could be conveyed to a different product offering the same return for a smaller monthly payment. When I said I wasn't interested in changing my policy she inferred that I must be stupid, at which point I disconnected the call. My advice to others would be to be wary of cold callers from Bon Accird Life........”

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Posted 7 years ago

Dear Mr Smith Thank you for your email. Firstly, please accept my apologies for your negative experience. At Bon Accord Life we do not cold call and under our regulatory requirements have an obligation to our clients to keep them informed of market changes or policy adjustments that could benefit them. This is of course optional and we would be happy to remove you from future contact if you desire. We have reviewed the call and noted Hannah completed the DPA with you as well as confirming she was calling from Bon Accord Life in relation to the Aviva policy we set up. As you stated we arranged your Aviva policy in 2012 and were re-contacting you primarily because you did not put your initial policy in trust and for many customers this can be of enormous benefit to them from both a financial and peace of mind perspective. While this is a free service we completely respect your decision not to take us up on this offer. Further into the call Hannah then as part of her service, looked at ways of helping you save money or improve your cover. A lot of questions were asked but only questions that would have been needed to get the up to date quotes. From reviewing the call we did not identify any reason why you felt that Hannah implied you were stupid and believe she conducted the call in a professional manner. We do though apologise for giving you this impression. We hope that you continue with the plan we arrange for you in 2012 and we would be happy to discuss your experience in more detail to help us improve our service. In the first instance please contact our compliance team on 01786 477 800. Thank You. Bon Accord Life.

Posted 7 years ago

“I felt I was being bullied into it and needed more time to think about offer. Felt he was pushing me too much. I have gone ahead but angry afterwards and felt like cancelling. Also I was at work and explained a few times that I had to go. The last part of questions he said would only take 5 mins and they took 20mins, time I didn't have avail to talk. Undecided still whether to go ahead with policy. Won't talk to cold calk again from bon accord life. I would say the first person I spoke to before I was put through was very nice.”

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(Legal And General) - Posted 8 years ago

“This Us the second time that you have forced polices on me that I don't want. So could you cancel any Inssurancs policiy that you have In my name. I am not happy with this forceful action you doing to sell your products. Y P Manston”

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(Engage Mutual) - Posted 8 years ago

Dear Mrs Manston Firstly we apologise for the inconvenience caused by the service levels you received. In any event where a customer is unhappy with our service we accept that we have failed to deliver the high level of service that you rightly expect and deserve. Our records show that we arranged a policy on the 29th of February 2016 but we do not have any records of any other policies previously arranged. As a company we always endeavour to keep the customers best interests at the heart of everything we do and we are sorry to hear that you feel the policy was forced upon you. After listening to the call we believe the end of the conversation with your husband was completed quicker than the standards we set and appreciate this must have had an impact on your feelings and caused the possible confusion that followed. We have a strict and robust monitoring process and on this occasion the sale was not conducted as effectively as what we would expect from our consultants. Feedback will be provided to the individual to ensure all our clients are given the appropriate time to ask further questions or fully raise any concerns. I would appreciate the opportunity to discuss this matter with you personally and attempt to regain your trust. Blair Mitchell, Compliance Manager - Bon Accord Life.

Posted 8 years ago

“Marcus Campbell was excellent ,listened to what I wanted and didn't try to sell me something I didn't need,very professional ,”

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Posted 8 years ago

“God service, clear and concise information given. Best cover for me found.”

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Posted 8 years ago

“i was contacted as I was offered a free offer to put my life insurance into trust . I agreed to this but up to now have not recieved . We discussed my metlife policy taken out some years ago and i was told clearly that I could have 2 k of funeral cover if i took out a new policy . I agreed to this but when i received policy it states that this 2k cover is only available after 5 years . for the first year i would only get return of premiums so worse than my current policy . I am extremely annoyed that this happened as its misselling and poor advice .”

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Posted 4 years ago

Dear Phil Grimes, I am sorry to hear the service levels you have received are not up to our usual standard. Our free trust service is very popular and I can only apologise for any delays in getting this arranged for you. I understand our Compliance Manager has made contact with you and is committed to resolving both issues you have mentioned to your full satisfaction.

Posted 4 years ago

Bon Accord Life is rated 4.7 based on 443 reviews