Name: Boilers 4 Essex
Rating: 4.79

“Have happily used Boilers 4 Essex for several years for servicing. Got recent text / email from them advising my Boiler is due for service so have responded to both asking for an appointment but my replies have been ignored. So have rung them twice and have spoken to different people who "are not in the office at the moment so please text details and the will get back to me" ......well, surprise, surprise, nothing. Fine, if they don't want my business any more I don't have a problem with that but stop wasting my time sending me messages touting for work, and even worse be honest with me on the phone rather than asking for information they have no intention of responding too. Really disappointed - they used to be so good.” Hi John, Our reminder system makes sure our customers boilers stay up to date and in good condition. When customers come back to us we book them on a first come first serve basis. As this is the only fair way. We advised you that the soonest appointments would be in November and that you was on our list to confirm a date and time in early November. I’m afraid it’s still October John! Your many phone calls and emails do not change the fact we have no availability until November. Disappointing really that instead of putting your hands up and saying “sorry, everyone’s human, we just got it wrong this time” which might actually have generated a bit of goodwill, you instead choose to try and spin a tale which purports to paint me as some pushy individual trying to jump the queue. Unfortunately, your spin does not, as you well know, quite tally with the facts. On September 19th I received both an email and a text saying my service was due, and to please get in touch with my preferred dates. I responded to both saying I would like the service to be done so can we please arrange an appointment. I heard nothing further. So… On October 10th I rang, spoke to a lady called Rachel who said she was in the car, could I please text my details and she would get back to me with an hour. Nothing…. October 16th , rang again – can’t take you call, please leave details and we’ll get back to you as soon as we can. Nothing……. October 18th, rang again, spoke to someone who bookings were now into November, but was not in the office so could I text details and they will get back to me. Texted details (again!) saying I was happy with most dates in November. Have I heard back – well surprise surprise, no. You subsequently emailed to me saying my review was unfair and should be taken down. Having re read it I don’t think there is anything in it that is not truthful or distorts the facts. Yes, as you somewhat sarcastically say, it only October, well not sure what that has to do with not responding to messages / texts / email or being able to make a future booking in November, December, January or whenever one is available.”


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Boilers 4 Essex Reviews