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BoilerJuice.com Reviews

3.4 Rating 975 Reviews

59 %

of reviewers recommend BoilerJuice.com

Company Reviews

3.4

Based on 975 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Come 10 days earlier than planned good service and was informed of new delivery”

“Ordering on line was dead simple. Went for the cheapest price expecting a 2 week wait and the fuel arrived next day! Excellent service”

“never a problem”

“Price is comparable with others,ordering is easy ,del usually quicker than specified,communications very good.”

“Oil arrived early if anything but safely”

“Very prompt”

“great service let them find best price for you job sorted”

“Great service as always”

“Very prompt delivery, competitive price.”

“Best price on the day . Delivery quicker than estimated. Great updates on delivery time.”

“Great service, at a competitive price, whole system well organised, always confident to use.”

“Boiler juice offered the most competitive price and delivery was very much quicker than expected”

“Absolutely shocking customer service. Ordered at a premium for express delivery which was meant to arrive on or before a certain date now 4 days on from the latest date and still no oil. Even though there is a vulnerable person at the address refused to do anything, other than saying they would contact us back the following morning 1st thing, and then not doing so.”

“Terrible customer service. Paid a premium for Christmas delivery which was 2 weeks late. Customer service would not respond to messages and never phoned back despite promising to. Got £15 ‘compensation’ which can only be used as a voucher on future orders. Blamed all on their supplier and refused to acknowledge their poor service. Would not recommend.”

“Charged £11.99 admin fee to cancel my order despite the fact that it was their suppliers error - apparently I have poor access to tank despite the fact that we have NEVER had issue with access ,which they could check on their system as been using Bolierjuice for over 4 years! In addition we were in all day and no delivery was even attempted - yet Bolierjuice charged me for cancelling the order and going elsewhere - shame on you, will never use again.”

“Quite appauling customer service. Had an order 10.12.22 due days before Xmas ,didnt arrive ( no communication re delay I chased ). Caused anxiety over Xmas. Arrived on 28.12.2022. Have been told i will get a discount/part refund given they failed to meet the delivery date. 7 Emails & 11 Phonecalls, 3 requests to speak to a manger, no call back whatsoever. They put the F in being FOBBED off. Make your own judgement.Try your local supplier.”

“ooooh! I'm still waiting for a delivery that was ordered on 9th Dec 22, supposedly delivered on 20th Dec22 now it's 17 Jan 23, I complained so they closed my account, I've made 41 phone calls. still no oil or refund. The matter ahs been referred to the OFT and the complaints commission, Boilerjuice have responded saying the matter is being dealt with. Well I'd like to see the oil or my money, they are robbers who have stolen £2000 of my money and I want it back!! but you can always go online!! OH! NO your account has been disabled. sounds like a Sci-Fi plot!! they have left me without oil or an explanation.”

“Delivery due yesterday and no communication. Office not open on a Saturday so no update available. Price has now fallen considerably since the order was paid for so I am hoping this is reflected in an adjustment to the price paid.”

“Awful company zero customer service still waiting for oil ordered on 23rd December! Disgrace - interesting that all the positive reviews are completely non-descript! FAKE!”

“Good price and easy to order. Friendly delivery driver.”

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BoilerJuice.com is rated 3.4 based on 975 reviews