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Bob Books Reviews

4.8 Rating 8,275 Reviews
98 %
of reviewers recommend Bob Books
Company Reviews Metrics Info
4.8
Based on 8,275 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Bob Books Reviews

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

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Bob Books 5 star review on 4th October 2021
Angela P
Bob Books 5 star review on 3rd October 2021
Charles K
Bob Books 5 star review on 1st October 2021
Sarah C
Bob Books 5 star review on 21st April 2021
Peter S
Bob Books 5 star review on 20th April 2021
Julian A
Bob Books 5 star review on 20th April 2021
Richard G
Bob Books 5 star review on 20th April 2021
Catherine G
14
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Margaret O
Verified Reviewer
“I have been using Bobbooks regularly since 2009 making one or two books a year and a calendar each year. It has always been very successful and easy to use till now. However recently with the new updated programme I was unable to log back in as requested - my log in request failed five times. I phoned the company and was given conflicting advice. Eventually I spoke to someone who tried to talk me through it. After an hour on the phone they were unable to help and suggested I rang the tech team. It finished up with me on a screen sharing zoom call. I had somehow deleted everything in my frustration and had to start from scratch. The team member did try to help me find my lost project but couldn’t. I must say I found the whole experience very difficult, but the staff I spoke to were all very polite and helpful. After deleting everything I was able to log back in successfully and remade the book and found the process much the same as it has always been. However I then tried to make a calendar and photos randomly wouldn’t upload (they were the same photos as the book) so finished up using different photos which would upload I went to “buy” and was unable to use my 25% discount. I immediately phoned the company and was told that if I emailed them straight away they would add the discount for me. I had automatic response saying they would aim to deal with it hopefully within 24 hours. Still don’t know whether or not I’ve been able to get the discount added. After 14 years recommending the company to everybody and some wonderful books I will be reluctant to do so again. I can’t fault the staff - but the program is terrible in my view.”
Helpful Report
Posted 5 months ago
Dear Margaret Thank you for your email. Our customers are very important to us and we make it our priority to help them whenever we can. We have recently launched a new website which we believe may have caused your initial login issues but we were very glad to hear you managed to make your photo book. If our customers have queries during any of the stages of making one of our photo products, we always encourage them to email a screenshot of the issue as that is the best and quickest way for us to find a solution, and often the issue is easy to resolve. Please be assured that if we said we would apply a discount, you will receive a refund for this amount - 100% guaranteed. We have sent you an email confirming this. If you have any further queries, please don't hesitate to email us on info@bobbooks.co.uk and we will be more than happy to assist you. Kind regards, From the team at Bob Books
Posted 5 months ago
Anonymous
Verified Reviewer
“I have been a loyal customer of Bob Books for five years now, and I cannot express enough how satisfied I am with their exceptional service and top-notch print quality. Over the years, I have created numerous photo books, and each time I was happy with the printing, fast shipping, and the great customer service. I can highly recommend it.”
Helpful Report
Posted 6 months ago
Charlotte M
Unverified Reviewer
“Absolutely stunning photo book. Beautiful print quality and and great online system”
Helpful Report
Posted 7 months ago
Stephen
Verified Reviewer
“Been using Bob Books for photo albums since 2019 and have had no problems whatsoever. The quality and speed of the turn around along with delivery are excellent and have recomended them to many of my friends that do on line photo books.”
Helpful Report
Posted 8 months ago
Michael
Verified Reviewer
“There is absolutely no doubt that Bob Books is the best way to transfer your digital photographs to photo albums. The software to achieve this is so versatile and user friendly, with so many options to help you create the most brilliant photo books. I now have albums reflecting holidays, special events as well as the traditional end of year album featuring several hundred of my best photos taken throughout the year. These albums now go back more than 20 years. Family and friends love them, so much better than looking at photos on a phone or laptop. The quality of these books is truly excellent, Bob Books are the Best Books.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Reviewer
“Brilliant accurate results and quick turnaround. Can't ask for more”
Helpful Report
Posted 9 months ago
Charlotte
Verified Buyer
“the best product thank you so mach!”
Helpful Report
Posted 9 months ago
Owen
Verified Buyer
“the best product thank you so mach!”
Helpful Report
Posted 9 months ago
Gaynor
Verified Reviewer
“Fabulous book, easy to create, good quality and arrived promptly.”
Helpful Report
Posted 9 months ago
Olivia
Verified Reviewer
“Was my first venture into making a photo book and the process was very simple to follow. Print and book quality was great (my photo of the book doesn't do it justice really). I used the desktop app to make the book which at times was a bit fiddly, but did the job. I could order a swatch pack to see the print quality and finish before committing to making a full book. Delivery took around 2 weeks which is acceptable as I wasn't in any rush to get it and the print/delivery status is communicated via my orders page.”
Helpful Report
Posted 10 months ago
Ian G
Verified Reviewer
“Excellent service with a quality product, The photobook colours really stand out and the lay flat books are a wonderful product.”
Helpful Report
Posted 10 months ago
Martin
Verified Reviewer
“Fantastically well put together photo book. Very professional.. I will definitely use them again”
Helpful Report
Posted 10 months ago
Anonymous
Unverified Reviewer
“Easy to create a book. Good quality, clear photos and very quick service.”
Helpful Report
Posted 10 months ago
Barry C
Unverified Reviewer
“My latest Bob Book confirmed my feelings about Bob's products: excellent in every respect. The standard of production is extremely high with good quality papers and faithful colour reproduction. And despite repeated use the pages don't fall out! The website is easy to use and very versatile when deciding your page layouts and adding text. The finished book arrive promptly and are always a pleasure to open. I always get a great sense of satisfaction and pleasure from what Bob Books have enabled me to achieve and the way I feel they have enhanced my work. We'll done, Bob!”
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“Whilst on first use the program was not altogether intuitive, the final product was well produced and received in a timely manner. The few faults were down to me and my unfamiliarity with the product”
Helpful Report
Posted 10 months ago
Philippa C
Verified Reviewer
“I've been using Bob's books for years now and haven't ever been tempted by any of the other many providers. I'll admit this is partly because I've just become used to their set up but mostly because I am so happy with the quality of the final product.”
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“Great quality books with an easy app.”
Helpful Report
Posted 10 months ago
Geoff W
Verified Reviewer
“Quality of product exceptional; rendering of accurate colour/detail of photographic images superb; service support excellent. I've used Bobs Books for many years/publications and they've never let me down”
Helpful Report
Posted 10 months ago
Charles B
Verified Reviewer
“End product excellent, delivery very prompt and price - excellent value. The publishing software when you get used to it works very well but if you're used to a page design package you may find some options are a bit limited. The main website is very clunky and it takes time to find your way around it - especially important when you are saving your project. I thought I saved mine only to find that I hadn't, and had to start again. Overall though, my book worked very well. It was a present and the receiver was delighted with it. I've used Bob before, and will again!”
Helpful Report
Posted 10 months ago
Frank
Verified Reviewer
“I ordered a simple poster, primarily to check the print quality prior to ordering a large photobook. The poster quality was pretty good and it arrived quickly and undamaged. Will go ahead with the photobook.”
Helpful Report
Posted 10 months ago
Bob Books is rated 4.8 based on 8,275 reviews
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