Bob Books Reviews

Name: Bob Books
Address: 241A Portobello Road, London, City of London
Rating: 4.81

4.8 Rating 8,275 Reviews

98 %

of reviewers recommend Bob Books

Company Reviews

Metrics

Info

4.8

Based on 8,275 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

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Bob Books 5 star review on 4th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most years the calendars are excellent - this time awful. After receiving them I ordered one again as I thought there must be a mistake in production? No - that came along badly produced as well. Too dark, bad quality etc.”

Helpful Report

Posted 8 years ago

Hello Lynn, Thank you for taking the time to send us your feedback. I am so sorry that you have been disappointed with the quality of the calendars you received from us. Can I ask if you contacted our customer care team when you placed the re-order? We would be happy to look into this further for you and work with you to re-print your calendar to your satisfaction or refund the order if you wish to return it. If you could send a photo of the calendar you received and a copy of one of the images you have used, so we can compare this and let you know if you need to make any adjustments on your side. Once again I apologise for the issue you have experienced and look forward to hearing from you. Kind regards, Bob Books

Posted 8 years ago

“Not enough choice of page formats and it was difficult to change them. Some of the photos ended up being bisected by the crease in the middle of the book which completely spoilt their appearance, and this was not apparent until the printed version appeared. I had never before created a photo book but did not find the instructions very helpful as there were no words.”

Helpful Report

Posted 8 years ago

Hello Alison, I am so sorry you found it difficult to design and create your photobook with Bob Books. We try to make our system as easy to use as possible and offer advice to our customers or selecting and designing the photobook that is right for you. We do have help videos on how to use the software as well as online FAQ's. We also offer customer service from 9am until 10pm, seven days a week via email, phone and live chat should you run into any problems. In regards to your photobook, we offer a lay flat lustre photographic paper or gloss photographic which means your design is not affected by the spine. I am so sorry you were not made aware of this choice when choosing your photobook. Please do get in contact with our customer care team on askbob@bobbooks.co.Uk or call 02072437404, we will be able to answer any questions you have and also help you to re-order your photobook on our lay-flat paper. They will be able to advise you on how to proceed. Kind regards, Bob Books

Posted 8 years ago

“on my last order before Christmas the binding was very poorly done on the calendars. The delivery was sent to the wrong country although it was very clearly stated on the payment process. The website is unstable.”

Helpful Report

Posted 8 years ago

Hello Beatrice, Thank you for taking the time to send us your feedback. I have been in touch with our Customer care team int egads to this order and have seen that you did experience problems entering your delivery information. However you promptly contacted our customer service team and this was resolved for you so that the order was sent to the address you specified. Please contact us at askbob@bobbooks.co.uk if you have not received this order as our records indicate it was delivered successfully. I apologise for any inconvenience you experienced. Kind regards, Bob Books

Posted 8 years ago

“The integration of your online tool to create albums with iphoto has improved with the latest version, but is still not perfect. Especially the fact that events from iphoto are displayed in the online tool in a seemingly random order and cannot be sorted, makes sourcing pictures from events impossible if one has many events. The major gripe I have however is the fact that I continue to have issues with shipping ordered albums to my home, with most shipments getting lost and even though I have informed your team about the issue that you are using a wrong and incomplete address (even though the system shows that you have th ecorrect address), I do not get a clear and straight answer that this has now been fixed.”

Helpful Report

Posted 8 years ago

Hello Rudy, Thank you for taking the time to send us your feedback. I am sorry for the problems you have experienced with the delivery of your photobook. I have been in touch with our customer care team Manager and have been informed for last order was sent tracked to the address you provided. I am sorry if you were not informed of this. The last order we have for you was signed for on the 16th of December. Please feel free to contact our customer service on askbob@bobbooks.co.uk if you are expecting any other outstanding orders and they will be able to track this for you. Once again I apologise for any inconvenience caused. Kind regards, Bob Books

Posted 8 years ago

“I have sent back my recent order due to poor quality printing. In the past I have had excellent service.”

Helpful Report

Posted 8 years ago

Hello Jodie, I am sorry for the problems you experienced with this order, due to the low resolution images used. I see you have been advised how to check the warning system for this in our software so hopefully you won't miss this in your next order. Thank you for taking the time to send us your feedback. Kind regards, Bob Books

Posted 8 years ago

“I have placed five orders with Bob books, on each occasion they failed to submit my telephone contact number to the courier despite I notifying them of this on each occasion. This resulted in the failure of delivery as the the courier was unable to locate my address and I had to physical travel to the courier's depot 30 miles round journey to collect order. I have also been unable to claim my reward points due software issues at Bob books, I have made several attempts to get Bobbooks to address this issue but they have failed to do so and is seems that I am getting a standard computer reply to my emails rather than addressing and resolving the issue.”

Helpful Report

Posted 8 years ago

Hello Anthony, Thank you for the time to send us your feedback. I am so sorry for the problems you have experienced with our delivery service. I understand that you have been in contact with our Customer Care team in regards to this and I can see your number has been saved in your account so hopeful that should resolve the contact issue. In regards to your reward points the problems seems to have been that you tried to use a voucher in our Online Bookshop, which does not support discount vouchers. When placing orders for your own book and wanting to use a discount voucher you will need to do so in the software or using the Re-order tool. Details on entering discount vouchers can be found here: http://www.bobbooks.co.uk/ask-bob/help/how-do-i-use-my-voucher-code Once again I apologise for the frustration caused. Please feel fee ego contact me directly if you would like to discuss this further. Kind regards, Bob Books

Posted 8 years ago

“Not good value for money. Time to go back to ordering prints and pasting them in albums.”

Helpful Report

Posted 8 years ago

Hello Alexandra, Thank you for taking the time to send us your feedback. I am so sorry you were not satisfied with your Bob Books experience. Could you please provide more details as to why you were not satisfied. Your feedback is invaluable in helping us improve our service. Please let me know anyway I could help. I look forward to hearing from you. Kind regards, Bob Books

Posted 8 years ago

“The book I purchased was of surprisingly poor quality. While service and delivery was fine, the product itself was a terrible value for its cost.”

Helpful Report

Posted 8 years ago

Hello Neal, Thank you for taking the time to send us your feedback. I am so sorry you are not pleased with the quality of your photobook order. I have not been able to find a record of email correspondence between you and our Customer Care team, so if you don't mind providing a little more information in regards to your order that would be really helpful. Firstly could you please provide more detail about the problems with your photobook and photos of this as well so we can look into this. Could you please let me know when and how you contacted our Customer Care team with your problem and details of your correspondence. I am so sorry for any disappointment caused. I look forward to hearing from you. Kind regards, Bob Books

Posted 8 years ago

“I ordered 12 books and most of them to Singapore..none arrived. The books to the UK did and I was happy with the quality. Customer service wasn't great until I eventually found one helpful person (Rajan Bagiarban”

Helpful Report

Posted 8 years ago

“Has anyone printed a professional phonebook with Bob Book ? A photographer among the reviewers ? I had received a great book in terms of "look", but the quality of the pictures is impressively bad. It was for a black and white photography portfolio (so an important selection of my work!) and they have turned up looking like very dark photocopies. So frustrating and disappointing. I ask because if this company is used to print family pictures and so, probably the result is appropriate but not for professionals. Any feedback would be highly appreciate before I make the mistake to reprint with them expecting better imagery quality. If professionals used BBooks and are reading this review, please do let me know if they use a full range of midtones when printing in black and white. I chose them because they are great for everything else, but at the end for me, what is most important is the pictures themselves. Thank you ! A desperate almost non-graduate as no good portfolio to submit”

Helpful Report

Posted 8 years ago

Hello, I am writing from the Bob Books Head Office. I received your feedback and I am so sorry to hear you were disappointed with the image quality of your photobook. I understand that you initially wrote to enquire about calibration prints. This is not something we offer, however we do have information about how to calibrate your screen so you get a better idea of the colour re-production. I have contacted our Customer care Manger and can see you were not informed of this and for that I apologies. I realise that this has affected your portfolio which you need to hand in and understand how frustrating this must be for you. I have seen that you have been informed about our 100% money back guarantee. You are welcome to return you book and receive a refund or a free re-print. If you decide to re-print your photobook with us, we will be happy to work with you to re-print this to your satisfaction. However as your images are black and white, it will be difficult to print true blacks as there is just not enough band width to support this in digital printing. Again I apologise for the frustration caused. Please let me know how you would like to proceed. I look forward to hearing from you. Kind regards, Bob Books

Posted 8 years ago

“Book was faulty - had to return it at own expense and wasn't given any feedback on how long it would take to replace it, and wasn't compensated for the disappointment and inconvenience.”

Helpful Report

Posted 8 years ago

Hello Mick, Thank you for taking the time to send us your feedback. I am so sorry that you were let down by the communication on our part. Your book was returned to us due to a binding error. You should have been offered a postage label or told to send us a copy of your postage receipt to receive a refund. Your book was re-printed and returned to you as quickly as possible. I am sorry you were not kept better informed. This has been escalated to the Customer care Manager and I know that you have already been offered a refund for your postage. Once again I apologise that you were not kept better informed of the status of your reprint. Kind regards, Bob Books

Posted 8 years ago

“I did not find the site terribly user-friendly. Eventually went for the design service but it was very frustrating not being able to speak to anyone and really delayed the process. Admittedly, I did make quite a few changes which meant it took a lot longer than I wanted but I had issues with the website which took far too long to resolve as I could not speak to anyone!! I could not ring up and approve the final layout and pay!!! When it did arrive I was pleased with it but probably would not use it again due to the problems I had.”

Helpful Report

Posted 9 years ago

Hello Linda, I am so sorry that you found using our Design Service frustrating. So sorry about the technical problems you had when you were ordering. Unfortunately the design service doesn't not have phone support. This is why we rang you from the head office to talk you through placing your order. I was able to talk you through how to view your book and place on order when the system was back up and running. I am so pleased to hear that you were happy with your order. Kind regards, Bob Books

Posted 9 years ago

“I am fairly computer savvy, but I found the software hard to use. Little was instinctive, and Help info was poor if available. I emailed several questions; all the answers were the wrong ones, that is, unhelpful, and at odds with the answers I found on the internet from other sources. The inability to load pdf files was surprising and very inconvenient. I found posts on the internet saying it was possible, and you need to make sure they are contradicted. Or, better still, you need to make it possible to load pdf and other file formats. The books were disappointing. They were not layflat, and you tell me now we should have requested a different paper to get them layflat, but this too was not obvious in the ordering process. Also ours books look like those on videos we've seen, the spine looks like layflat, but certainly our books do not do so. The cover was very stark, and there was some unexpected cropping. You have told us how to overcome the problems we faced, but I don't really understand what you are saying. I have seen books from other suppliers that look so much nicer. You did offer to refund if we sent you the books, but we needed them right first time, and have already presented them as presents, with apologies for quality.”

Helpful Report

Posted 9 years ago

Hello Anthony, I am so sorry you had problems using our software. Having looked at the email correspondence with our customer care team it also looks like you have had problem understanding the different features and capabilities of our software and products. As you have quite a few questions, I think it would be best if I called you to talk you through everything and make sure your questions are answered fully to your satisfaction. I hope you will find this helpful. Please get in touch with your contact number and I will give you a call at your convenience. Kind regards, Bob Books

Posted 9 years ago

“Although happy with the software and all other aspects of formulating a photobook I was not happy with the reproduction of many of the photo's which made the subject look wooden. I think with so many companies offering this service it would take a lot of coersion to do another.”

Helpful Report

Posted 9 years ago

Hello Keith, I am so sorry you are unhappy with your book. When you contacted our customer care we did offer to work with you to reprint your book. However, we thank you for your feedback and appreciate you taking the time to get in touch with us. Kind regards, Bob Books

Posted 9 years ago

“Order was dispatched on the 12th of march, Have not recevied. Second order was dispatched on 28th of march because of lost of first. Still have not received. Let you all make your mind up on this one!!!”

Helpful Report

Posted 9 years ago

Hello Barry, Thank you for bringing this to our attention. Even though the product was free, this is not a typical Bob Books experience and I would like to apologise. I believe your original order was successful dispatched from our Lab but the package was then lost by DPD. This is s extremely rare, but unfortunately out of our control. A reprint was requested but something has clearly gone wrong with your re-order, it is unclear exactly what but I do not want to waste anymore of your time chasing this up. I would like to request that you please place your order again and we will ensure that it is monitored the full way through. Kind regards, Bob Books

Posted 9 years ago

“My main gripe is that I had a problem with the order which the helpdesk was unable to resolve and passed on to management. I followed this up with a second call a few days later and I was promised a response which never came. By that time I had already done all the design work so not wanting to waste all the time I had already invested, I went ahead with the order. The frustrating thing is that the problem I had would have been easily rectified if someone had responded as promised. It really was a small thing,. Overall for a company that seems professionally set-up it is disappointing that when it comes to customer care it seems they are not quite as switched on.”

Helpful Report

Posted 9 years ago

Hello Roger, I am so sorry that you had a frustrating experience with our Customer care team. We have looked into your case and it seems that as the query went through different departments, although it was resolved quickly there was a delay in getting back to you. I am sorry that this happened. Kind regards, Bob Books

Posted 9 years ago

“First order didn't come through for Xmas. When it came through, posters were damaged. Re-order was also damaged. Finally was offered a full refund. Really like the quality of print but disappointed with distribution. Would still use again.”

Helpful Report

Posted 9 years ago

Hello Ian, I am so sorry that you received your order in that condition. We have taken this up with our courier company. We review all missed orders at Christmas – but it is a busy time and some delivery dates are missed. I am sorry that you were affected by this but happy to hear that you were pleased with the quality of our products and you received a full refund in line with our money back guarantee. Best wishes, Bob Books

Posted 9 years ago

“Dear Bob Books, My main comment is that my photos looked correct on the computer and when I received the calendars I was most disappointed to discover that a huge amount of my photos had been cropped. I already had the photos how I wanted and did not expect you to do any cropping at all- for some of the pictures it totally changes the impact and for that I was extremely disappointed. The quality of the paper and the otherwise layout was good and the same as on the computer but please another time let me be the editor of my own photos. Thank you. I would not have written poor above if my photos all fitted onto the calendar. Yours sincerely, Rebecca Nankivell”

Helpful Report

Posted 9 years ago

Hello Rebecca, I am sorry that you were unhappy with the product you received. Your calendar should appear as it does in the preview when you create it. Please contact our Customer Care team as we are happy to work with you so you receive a product you are satisfied with and we do offer a money back guarantee. Kind regards, Bob Books

Posted 9 years ago

“Why send me a calender with no writing on it ? .. then give me a discount voucher for a free reprint but then still charge me ! .. still waiting for a refund .. totally crap service !!!”

Helpful Report

Posted 9 years ago

Hi Neil, Sorry that you experienced problems with your calendar, black text on a black background would be difficult to read. I believe you have been issued with a voucher to help you re-order your calendar and a full refund was issued as you had problems entering this in at checkout. Thanks again for taking the time to send us your feedback and I hope you are happy with your replacement product. Kind regards, Bob Books

Posted 9 years ago

“They lost 20 images I had submitted for a calendar. Even though they had my email address on their records no one informed us that electronic transmission had failed. Net result: posting deadlines for Christmass missed. Note - even though each image takes up to 30 seconds to load, nothing gets stored at their end until you press the Submit button on compilation completion. The guy I spoke to blamed my slow internet speed for the break and plucked a 10% figure out the air as to how often this happens! Fortunately they assured me that they would not be taking payment.”

Helpful Report

Posted 9 years ago

Dear Gilbert, We are so sorry that your first attempt to order was unsuccessful. As the order was not completely processed, we didn't have any record of it on our system. We always send an order confirmation email and show an order confirmation screen with the order details and order number for every successfully processed order. If you do not see the order confirmation screen or receive an order confirmation email, please do contact us to check if the order has come through. Your images are still saved in your account and we are happy to help you to put through your order. Very sorry for the technical problems that you had with the first attempt. Unfortunately, transferring of photographs does require a fairly strong internet connection, so if you do have an unstable connection, this can disrupt the order transmission. We look forward to working with you to get your calendar order successfully placed. Kind regards, Dee-Anna

Posted 9 years ago

Bob Books is rated 4.8 based on 8,275 reviews