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B&M Stores Reviews

2.8 Rating 291 Reviews

43 %

of reviewers recommend B&M Stores

Company Reviews

2.8

Based on 291 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 30th November 2022

B&M Stores 1 star review on 22nd November 2022

9

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well never again will I buy online from b&m I love the shop and I'm always buying solar lights and things like that but never again will I buy toys bought two giant inflatable target for my grandchildren so disappointed that there both faulty my granddaughter was so upset but you can't speak to anyone on the phone on hold for ages and I've done 5 returns inquiries online and 8 days on still nothing no response what so ever its joke I'm getting annoyed by the minute”

B&M Stores 1 star review on 1st August 2022

Posted 1 year ago

“I have been a fair few times over the last 2 months and i have shopped here alot. But latetly i have not enjoyed shopping in there is it midway through a major refit and it's all chaos in there aisles empty, aisles have been moved everywhere and it's not an enjoyable shopping trip no more so ive decided I won't be returning til Sep also having just 2 tills on when i was in a few days ago I was waiting in a que for 10 minutes I also didn't appreciate a blond haired manager thunk I heard get called Kelly she was talking to some of the staff like they where pieces of pooh on her shoes and looking down her nose at them and i almost wanted to say something as it wasnt nice to hear. On most visits in the past the staff have been happy and smiley yet on this day they were not they all seemed glum and not wanting to be there not sure for this reason but I will be shopping in the thakery one until Sep when the refit is finished.”

Posted 1 year ago

“AVOID! bought a double egg chair. £34 for delivery. A month later after chasing and b&m ignore me and number does not work. The deliver half a chair damaged and cannot get my money back. Delivery guy dumped it on my door. I don’t want it. I want my money back! No one at b&m answer you. They are scamming customers!!!”

Posted 1 year ago

“Avoid buying online at all costs🤬🤬🤬🤬 what a rip off company £250 for a double egg chair delivery man said damaged so took back then one week on the phone to a useless pack of women demanding my money back still no look iv been in touch with my back to claim it back for me”

Posted 1 year ago

“Folding chair listed on website as "good availability." On visiting store, item nowhere to be found. Asked assistant and showed her website (still said "good availability"). She showed me where it should be and said that the website updating is poor and infrequent. Surely, in this day & age computerised stock control is automatic.”

Posted 1 year ago

“Horrendous service, well no service actually, no reply to emails and couldn’t get through on the phone, faulty patio set no at the skip.”

Posted 1 year ago

“Don’t buy anything online from this shambolic company. It doesn’t get delivered, they don’t answer their phones or emails. Shocking customer service, they should be shut down.”

Posted 1 year ago

“I went to castle marina store and bought some garden furniture which was big and heavy a young lad called Jonathan who worked there had finished his shift but still helped us to the till and helped us with the boxes to the car and also helped put them in the car I wanted to write this review to say what a lovely helpful young man who is a credit to your store.”

Posted 1 year ago

“BEWARE FOLK. DONT I REPEAT DONT Buy anything online and get it delivered from this company, as its impossible to return it if its not what you expected, or don't like and you have no transport to go to stores. I bought a globe cat/smal dog bed measurement where not true to size, iv been trying to return for over 4 weeks with repeated emails but to no avail have they sent me my returns form, as you can't take it to nearest store, keen to tale your cash, but I'm outrageous at their policy and handling on returning an item when bought offline and had it delivered”

Posted 1 year ago

“What a joke bm bargains is when you order online evri deliver Iv been waiting 4 days for my parcel to come they told me yesterday it was coming at 5 30 I'm still waiting don't order anything on line with bm bargains it's a joke 😩”

Posted 1 year ago

“very poor service and staff attitude in pontefract”

Posted 1 year ago

“I live in Reading and shop in the nearest b&m in Rose Kiln lane their customer service is very good”

Posted 1 year ago

“The online delivery service is a disgrace, items don’t arrive on time (over 2 weeks late) the customer service assistance over the phone is appalling!! AVOID AT ALL COSTS”

Posted 1 year ago

“I had a bad experience in B & M today I took a little more time lifting my heavy pot and then a little more time than it seems allowed to put them in my trolley the assistant was making facial gestures to the other shoppers and then trying to give a false smile at myself there was no respect at all and this was the impression of the shopping experience. Get yourself some decent staff on the checkouts its appalling.”

Posted 1 year ago

“I just been for shopping I ask worker that I need something she doesn’t answer me say me, but shop is very bad the works no respect anyone. I saw the old man talk to your worker she ignored him if she didn’t answer then why she is working?”

Posted 1 year ago

“I just bought lots of garden stuff in the sale. Genuine reductions.”

Posted 1 year ago

“I visited b&m Middleton ( St George) yesterday to Purchase a few items & to get my Elderly mum out I was struggling with my mum as she can't walk very well a member of staff think her name was tracey long brown hair jumped in to help me .she walked my mum round to the till and back to the car she couldn't do enough for us I would like to say a big thank you Excellent customer service 👏”

Posted 1 year ago

“Unless and misleading I've gone to two different stores as the website says good availability for the product and when you go to the store they don't have any. The manager tells you not to trust the website for product availability as it's misleading and when you call bnm they don't do product check or availability checks they say go to the store. When you do go to the store they don't have it or can't find the product you are looking for. Waste of time and very unreliable. I got fed up and ordered from Amazon got it delivered without any inconvenience.”

Posted 1 year ago

“Ordered a Keta storage bench on line Was kept informed of all stages of delivery Delivered on time Very impressed with courtesy and excellent service”

Posted 1 year ago

“i recently visited the B&M store in Burton on trent on two occasions when i needed compost and another gardening item and l was approached by the gentleman who works in the garden centre section of the store. who asked me if l needed any help and he proceeded to search the store for an item that l couldnt find and on the second visit i asked him to help me with the compost and he carried the large bag of compost to my car. i believe that his name is Frank and l commend him for brilliant customer service a lovely person who clearly enjoys helping customers”

Posted 1 year ago

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B&M Stores is rated 2.8 based on 291 reviews