B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 9,443 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 9,443 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 13th April 2024

531

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We’re not delivered next day although that was Royal Mail’s fault ress as lot”

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Posted 1 month ago

“Buggy website, apply pay didn’t work.”

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Posted 1 month ago

Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Best wishes, Katie

Posted 1 month ago

“My Kelbrook at number seven vicarage Road hasn't been delivered.”

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Posted 3 months ago

“Flowers lovely but the card was blank when I put a message in it ?”

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Posted 4 months ago

“Flowers actually seemed fine. But ordered extras with it which were substituted for an unwanted alternative without being given the choice for a refund instead. Also the website does not work on mobile, the payment processing just fails in an infinite loop so had to give up and move to a desktop computer to place the order. Good prices but maybe you get what you pay for.”

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Posted 7 months ago

“While my recipient loved the flower/plant - this is the second time I have sent flowers via B&M and the message I carefully composed has not been pulled through on the order. I reported this the second time today to a customer service agent James c who replied several times to tell me there had been no message they could see. This I know but yet I know I put a message so i think it is a technical glitch. I also had the same issue with the third of three bunches of flowers in July but same thing - no we didn't get the message but I know 100 percent I wrote it in the field available. I would like for B&M tech team to see if there is an issue with the message field as that is twice my typed message has not been pulled through to the order.”

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Posted 7 months ago

“Was not informed they were on their way. First I heard was the request for this revue so had to check they had arrived.”

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Posted 7 months ago

“Quick, easy to use website will maybe write another review when the item actually arrives”

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Posted 8 months ago

“1st order was not delivered due to address errors in the application. Would not give refund but had to make do with £15 credit on next order as they say they CANNOT give refunds. Hope re-order makes it this time”

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Posted 11 months ago

“I would have given 5 stars but the flowers arrived with no message on the card so the person receiving the did not know who they were from.”

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Posted 11 months ago

“Have ordered 3 times the flowers was good but no message card was wirh them so the people receiving them didn't know who they was from!”

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Posted 11 months ago

“Flowers were beautiful according to my friend plus great delivery service However the message on the card hadn’t been printed. A blank card was sent which was useless I hope this never happens again”