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B&M Flowers Reviews

4.8 Rating 9,464 Reviews

96 %

of reviewers recommend B&M Flowers

Company Reviews

Product Reviews

4.8

Based on 9,464 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 22nd April 2024

B&M Flowers 5 star review on 22nd April 2024

B&M Flowers 5 star review on 21st April 2024

B&M Flowers 5 star review on 19th April 2024

B&M Flowers 5 star review on 13th April 2024

B&M Flowers 5 star review on 13th April 2024

B&M Flowers 5 star review on 13th April 2024

535

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. I never received my flowers and yet you ask me to review my experience. Is this a joke to you? I ordered flowers on Monday the 15th and they never arrived and your customer service never provided any reasonable explanation. I actually found the staff quite rude and dismissive. Won’t be ordering again!! I hope I receive my refund as per my request!!”

Posted 3 days ago

“I will never use nor recommend your company again. Order did not arrive on 28th as booked for special diamond wedding anniversary. So disappointing!!!! Had to wait til 30th as no Royal Mail deliver on 29th as bank holiday. Did no one in B&M or Royal Mail think that a diamond wedding anniversay - 60 years married - was worth prioritising for a couple of 80 year olds.”

Posted 3 weeks ago

“Late delivery for mothers day. no care just reading a script when I asked to call me... Will never use this cowboy company again....”

Posted 1 month ago

“Awful flowers”

Posted 1 month ago

“The flowers were very poor for the money. I doubt that I would use B&M flowers again. Would not recommend. On the plus side delivery was good.”

Posted 1 month ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with B&M Flowers. We truly appreciate your honest opinion and are sorry to hear about the poor quality of the flowers you received. We understand how disappointing this must have been for you and we sincerely apologise for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@bmflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 1 month ago

“Flowers where NOT fresh, looked worse than garage bought flowers would have got three times the amount from Morrisons/asda or tescos for the money l paid....disgusting small not medium bunch of dried, sad looking flowers very disappointing and won't use B&M flowers again ...they've lost a small fortune from myself and other family members as all agree terrible flowers”

Posted 2 months ago

Dear Samantha, thank you so much for taking the time to share your feedback about your recent experience with B&M Flowers. We sincerely appreciate your honesty and value your opinion. We are truly sorry to hear about the issues you encountered with the flowers you purchased. It is very disappointing to learn that they were not fresh and did not meet your expectations. We understand that this has caused you and your family members a great deal of disappointment, and we apologise for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@bmflowers.co.uk with your order number and 'REVIEW' in the subject line?

Posted 1 month ago

“i purchased flowers for a grieving mother - when i told B&M about it the customer "representative" Zahra.i had no remorse nor did she rectify the problem by refunding my money - insensitive idiot company - I am a frequent shopper at B&M - not no more after this!!”

Posted 2 months ago

Thank you for taking the time to share your feedback about your recent experience with B&M Flowers. We appreciate your honest input and sincerely apologise for any inconvenience caused. We are truly sorry to hear about the lack of empathy and delay in resolving your issue with our customer representative. We understand the importance of delivering exceptional service, especially during such sensitive moments. Rest assured, we will address this matter internally to ensure it doesn't happen again. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 month ago

“Bulbs had only just broken though the surface so, rather than tub of flowering bulbs I expected, what was delivered was just a container of mud. And it was delivered a day late!”

Posted 2 months ago

Dear Jane, thank you so much for taking the time to provide us with your feedback on your recent experience with B&M Flowers. We truly appreciate customers like you who take a moment to let us know about their thoughts. Firstly, please accept our sincerest apologies for the disappointment you faced regarding the delivery of the bulbs. We understand that the bulbs had not yet fully emerged and the container appeared to be just mud rather than the expected tub of flowering bulbs. Additionally, we understand the frustration caused by the late delivery. We want to assure you that we take these issues seriously and we deeply regret any inconvenience caused. We strive to provide the highest quality products and services to our valued customers like you, and falling short of your expectations is something we never want to happen. Once again, Jane, we truly appreciate your feedback and sincerely apologize for any inconvenience caused. Your satisfaction is of utmost importance to us

Posted 2 months ago

“Order for today 73938 not delivered for birthday. Order just placed 74124 for tomorrow. Please make sure it s delivered.”

Posted 2 months ago

Dear Jane, Thank you so much for taking the time to share your feedback regarding your recent experience with B&M Flowers. We truly appreciate your honesty and are grateful for customers like you who provide valuable insights. We sincerely apologise for the inconvenience caused by the non-delivery of your order (73938) for the birthday. I can see that it was free delivery selected on the order. With this delivery method, it can take extra time in transit. Best wishes, Katie

Posted 2 months ago

“Flowers were ordered on 17/12 for delivery on 30/12. They have still not been delivered!!!”

Posted 3 months ago

Dear Denise, thank you so much for taking the time to provide us with your feedback regarding your recent experience with B&M Flowers. We greatly appreciate your openness in sharing your concerns. First and foremost, we would like to extend our sincerest apologies for the inconvenience you have faced. We understand how frustrating it must be that the flowers you ordered were not delivered as requested. This is certainly not the level of service we strive to provide and we deeply regret any disappointment or frustration this may have caused. I have located your order and can see that this has since been resolved. Warm regards, Rosie

Posted 3 months ago

“Poor quality, roses were half dead & foliage dead too. Won't order again, very disappointed.”

Posted 3 months ago

“I inputted messages for the message cards when placing 3 orders of flowers. Only 1 out of 3 of the confirmation emails included a message, so I immediately contacted customer service to resolve. They did nothing to help, and even the order with the message acknowledged didn't arrive with the message card! So that's £45 worth of flowers going to the recipients anonymously because of a total failure to include the messages that I inputted when ordering. Absolutely useless. Customer service were just and disappointing and frustrating as the product service. No compensation offered. Will not be ordering again. Go with somewhere more reliable.”

Posted 4 months ago

“Arrived 2 days late and dead. Avoid”

Posted 5 months ago

“Delayed, tracking number on Royal mail still showing incorrect date. Unsure when item is going to arrive.”

Posted 5 months ago

“Unfortunately flowers died in a day!!! Other flower companies last 2 weeks ! Very very upset”

Posted 5 months ago

“Flowers were supposed to be next working day. Days later and still my mum hasn't received them. Live chat busy when i tried chasing it up. No tracking either. Very slow and misleading service, will not be using again. My poor mum is poorly and all I wanted was something to cheer 😢”

Posted 6 months ago

“No I don't like your website. Why do you require all my personal details to buy flowers from you online? Why do I have to open an account? Obtrusive and unacceptable.”

Posted 6 months ago

“Awful very disappointed the flowers look nothing like the photo”

Posted 7 months ago

“Never ever buy from B&M flowers .bought for someone from them and despite paying fro next day gurented service they fail to deliver for 2 days !! The event and person it was indeed for was over . The state of flowers inside the box for 2 days with royal mail you can imagine !!upon connecting the company several time they sent me a picture of parcel left outside they 3rd day with no one to sign for it or pick up . No refund or compensation neither do any help from customer service they kept saying we deliver woth third party we sent this out on time for God sake ITS YOUR RESPONSIBILITY TO MAKE SURE ITS DELIVER ON TIME USE BETTER SERVICE FOR DELIVERY YOU CGARGING FAILRY HIGH PRICSES THAM ANY OTHER SERVICE . AND IF YOI FAIL TO DOO SO ALTEAST COMPENSAT YOUR CUSTOMERS !!!”

Posted 7 months ago

“The bunch of flowers I received had at least 6 flowers less than the advertised medium on the site. Furthermore, the next day delivery turned up so late in the day my parents had gone out for a meal... spoke to some employees via email but essentially fobbed off... live and learn... next time pay the extra tenner and go with Interflora!”

Posted 7 months ago

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B&M Flowers is rated 4.8 based on 9,464 reviews