B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 9,449 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 9,449 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Email:

enquiries@bmflowers.co.uk

Write Your review

Tell us how B&M Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

B&M Flowers 5 star review on 19th April 2024

532

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy been charged”

Helpful Report

Posted 8 months ago

“From the how did we do email you sent you are only inviting good reviews, this is not good practice. I ordered flowers 5 days ago and they still have not arrived, and I am yet to receive an explanation as to why. At this rate they will not be worth delivering, if this is the case I will be uploading a picture so everyone can see the state of the flowers that you deliver”

Helpful Report

Posted 9 months ago

“The flowers never arrived, I ordered from the company as they specifically had next day delivery.”

Helpful Report

Posted 10 months ago

“The flowers did not arrive yesterday .as ordered, and they have not been delivered today.They were for the anniversary of the death of my friends mother so very dissapointind”

Helpful Report

Posted 11 months ago

“Awful experience. I left the last number off part of the postcode. Rather than calling me (number was provided), the flowers were not sent. It cost me £30 and I've been offered a credit of £15 (which I haven't even received). I am told I am the one at fault for picking the free delivery option and this means they aren't prepared to call if there is a query with the address. I wouldn't recommend”

Helpful Report

Posted 11 months ago

“Flowers ordered for birthday. DID NOT ARRIVE. No one to contact as Saturday and bank holiday. FUMING.”

Helpful Report

Posted 11 months ago

“Flowers were not delivered on the due date to my unwell Mum. Advisor was rude and patronising. Would never use again”

Helpful Report

Posted 1 year ago

“Very disappointed. After a day the flowers had wilted and some were starting to die. Will not order from here again!”

Helpful Report

Posted 1 year ago

“Arrived a day late with no explanation! Do not use for important dates.”

Helpful Report

Posted 1 year ago

“raised a order 13th march for delivery 18th march. no flowers delivered and i am now chasing the order on a sunday evening for mothers day. appalling service. better shop local”

Helpful Report

Posted 1 year ago

“Did not use b and m bargains they said substandard flowers and not the ones you order disappointed and ripped off and you can’t speak to a customer service agent”

Helpful Report

Posted 1 year ago

“Mother's Day flowers ...roses all withered and very poor quality of product.”

Helpful Report

Posted 1 year ago

“Rubbish I paid extra to get a bigger bouquet I need not have bothered I still got the cheap small bunch which was £19.99 . I paid £32 I could have gone into Morrisons and got a huge bunch for what I paid definitely do not recommend and I will never use again . The first pic is what they advertised at £19.99 the other is what I got”

Helpful Report

Posted 1 year ago

“Paid extra £10 for large bouquet got what looked like the cheaper one absolutely disgusted stay well away not good at all”

Helpful Report

Posted 1 year ago

“Flowers did not arrive, cannot get hold of anyone by phone, email or live chat! When you put the order number in on live chat it states they cannot find it but all representatives are busy and then disconnect you! Paid through paypal so will be putting in a claim!”

Helpful Report

Posted 1 year ago

“Flowers was none existent and dead.. Had an upset girlfriend. Never will I buy flowers from here again.”

Helpful Report

Posted 1 year ago

“Spent £42 on a large bunch of Roses & Lilys for my wife for valentines day plus a box of chocolates What I got was a small bunch of flowers, Roses looked as though they were a couple of days old and 2 lilys. And no chocolates Might as well gone to tescos and purchased 3 bunches and a box of chocolates and spent less The annoying thing is, when phone customer service at B&M to be told that their flower service is nothing to do with them although the same company is wrong Getting nowhere with emailing my complaint”

Helpful Report

Posted 1 year ago

“I ordered flowers for Sisters Birthday. They were due to be delivered the day before. But haven't turned up . Yet iv ordered before and never had a problem”

Helpful Report

Posted 1 year ago

“Terrible value Terrible condition Total let down”

Helpful Report

Posted 1 year ago

“Very disappointing, the smallest lily bud.. I've ever seen, small bunch, roses not that fresh. Nothing like the advertised picture because I don't even like red roses”

Helpful Report

Posted 1 year ago

B&M Flowers is rated 4.8 based on 9,449 reviews