B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 9,444 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 9,444 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 13th April 2024

531

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered bouquet of amazing roses… I've ordered bouquet of amazing roses (just on the pictures)and received almost dead flowers plus damaged vase((( In the total B&M flowers doesn't want make refund of flowers and any money.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Flowers arrived 2 days late therefore missed my mums birthday, they were quick to respond but still, not a very good first impression, I wish I'd have shopped elsewhere now.”

Helpful Report

Posted 3 years ago

“AVOID this company at all costs! Flowers arrived several days (missed my mother’s birthday) and the chocolates were missing despite paying extra for these. Flowers were in poor condition for the price paid. Customer service were unhelpful and could only be contacted via email. Did nothing to help resolve my issue. DO NOT use this company. Unreliable, bad quality and awful customer service!”

Helpful Report

Posted 3 years ago

“Ordered 2 separate flower bouquets for special occasions on different dates, both not received, happy to take my money but failed to deliver still 3 weeks later . Numerous E mails sent (8 In total)NO REPLY.Would definitely NOT recommend and will not be ordering again”

Helpful Report

Posted 3 years ago

“Would NOT recommend let me down enormously Birthday presents for daughter NOT delivered works for NHS managed to get her birthday off she's emotionally drained needed this rest, and now no presents she lives 5 and a half hours away from me. Ordered a week before . LET ME DOWN . So I get an apology money to be refunded 3 to 5 days nothing else DONT TRUST THEM. FUMMING I AM. How can I tell her she's going to get nothing today. But a clap on Thursday”

Helpful Report

Posted 3 years ago

“Order two set of flowers and extra gifts to cheer up my mum and sister debited my account and flowers both set never arrived. very disappointed will never use again as wouldn’t be able to trust them . I did finally receive a full refund .”

Helpful Report

Posted 3 years ago

“Took my money but didn't give me an order number or deliver the flowers. Ended up ordering from moonpig but my sister in law is getting her birthday present 2 days late now. In lockdown”

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Posted 3 years ago

“Order flowers for my friends birthday , selected three 11th May as the delivery date - money taken no flowers delivered , No contact from them and phone lines are closed ! Won’t use again”

Helpful Report

Posted 3 years ago

“I ordered flowers on Tuesday 5 th May to be delivered next day 6th May. The money was removed from my bank account and flowers were never delivered. They were for a friend's birthday. I contacted B/m customer service who give me a number to ring which when you do informs you there lines are closed. I sent numerous emails. Got a response back from some one who wanted my bank details. I don't think it's safe to give those to some one random on an email. Thus is a disgraceful service. I paid for flowers which were never received. I'm thinking of reporting this website to the police to be investigated as a scam. Don't buy from this website.”

Helpful Report

Posted 3 years ago

“Ordered on the Monday for Wednesday still no flowers now a week gone by have taken my money and no response for emails,there’s not even a telephone number to ring very disappointed never again !!!!”

Helpful Report

Posted 3 years ago

“Flowers arrived late and I ordered a medium size but was sent the standard. First and only time I'll be using b&m flowers”

Helpful Report

Posted 3 years ago

“I ordered flowers on 5th May 2020. They were to be delivered 6 th May. Money has been removed from my bank account and no delivery has been made. Contacted B/M Customer Service who give me a number to ring that deals with the flowers. When you ring number it says sorry phone line is not open even though it was hours specified they were open. I have sent approx 10 emails about this. Got one response where the person wanted my bank details which I was very wary of. I did not give them for obvious reasons. It wasn't enough that I give name and address of person who was to get Flowers and they had my email address which was used for buying flowers. Needless to say my friends birthday is over never received flowers and I have had money removed from my account for them. Please do not order flowers from this company. Its looking like a scam. Remove money no goods then some one answering email looking bank details. I'm seriously considering reporting to police.”

Helpful Report

Posted 3 years ago

“Birthday flowers were not delivered on the birthday having been ordered 2 weeks prior. Excuse being they cannot guarantee a delivery date? But website is offering Birthday flowers. How can they offer if dates not met?”

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Posted 3 years ago

“On ordering was told they would be delivered on wendsday and still have not turned up on the Thursday. As for a special occasion as most flower deliverys are it's not good enough. I wanted to try b&m as the cost was so much less than who I normally use... Won't be using again”

Helpful Report

Posted 3 years ago

“Money taken but no order arrived, customer service non existent still haven’t had any answer to numerous emails, flowers were due to be delivered on a relatives birthday that has now passed! Wouldn’t recommend or use again”

Helpful Report

Posted 3 years ago

“I ordered some flowers to be delivered last week and they have not arrived. Because I did not pay the extra for tracking there is nothing B & M can do.”

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Posted 3 years ago

“No note, mediocre flowers, late, deceptive customer service.”

Helpful Report

Posted 3 years ago

“Ordered on 03/04/20, payment taken 06/04/20, flowers supposedly being delivered on 14/04/20. No delivery so contacted customer service to be told delivery date is now 15/04/20. No delivery on 15th or 16th but received an email to rate rate their customer service. They have not replied to either of my last 2 emails. Avoid at all cost”

Helpful Report

Posted 4 years ago

“I am not happy with the service. I ordered a bunch of flowers. To be told when the transaction cleared it would take 10 days to deliver. Unfortunately I still have not received my flowers. I will not purchase from these again and would like a full refund. Not satisfied at all!”

Helpful Report

Posted 4 years ago

B&M Flowers is rated 4.8 based on 9,444 reviews