Virgin Media Reviews

1.18 Rating 1,237 Reviews
4 %
of reviewers recommend Virgin Media
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.16 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
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Anonymous  // 01/01/2019
Called as our contract was coming to an end, spoke to a friendly advisor who was able to find us another good deal
Posted 7 months ago
Ultra fast, very helpful and a great price when you negotiate a new deal
Posted 1 year ago
Easy and quick to make setup. Speedy connection since!
Posted 1 year ago
Overall broadband speed is high but never get the full advertised speed. We need to know if the speed slows down at peak times.
Posted 1 year ago
Been with virgin for 7 years now and cannot fault them. Get £50 off your first bill my signing up via
Posted 2 years ago
Great customer service just now from virginmedia's James in the Scottish call centre - just how it should be :)
Posted 7 years ago
just had the best customer service off your boy Daniel from Middlesborough. Keep it up !!
Posted 7 years ago
Virgin Media is rated 1.18 based on 1,237 reviews