Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,143 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,143 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 4th April 2024

Ian Finegan

Anonymous

Anonymous // 01/01/2019

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“My virgin box has been playing up for a while now and I'm just palmed off with excuses,my issues are too many to list!!!! I have to wait for a call back from you (yet again)”

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Posted 2 months ago

“Hi,anyone thinking of joining VM DONT, after leaving vm I got an email saying they hadn’t received their equipment back,also keep sending me bills even months later, now it’s affecting my credit score, Give them a MISS.”

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Posted 2 months ago

“Disaster, with virgin from 2009 and when decided to leave get double bills for two months when already using another provider. Glad to run out of them”

Helpful Report

Posted 2 months ago

“Been without services (tv, broadband and phone) for 5 weeks now. The contempt they treat there customers with is unbelievable. Would tell you a engineer is booked, no one would turn up and then you would get a text message the FOLLOWING day to say they had to reschedule. Been on the phone several times but never able to speak to a supervisor. Was promised a call back but surprise, surprise none. Honestly don't waste your money with this company. Shockingly poor service, just been told that my repair has been rescheduled for another month from now, the excuse for the repair going to take another month is because it's a two man job.”

Helpful Report

Posted 2 months ago

“Terrible customer service. Virgin Media are the worst company I have ever dealt with to leave. At the end of my contract how hard can it be to leave such a big company. Trust me nearly impossible. After 2 attempts on the phone on January 2nd I get the phone put downon me. So then I log on start the chat by text. My message was 'I would like to leave don't offer me a deal' but after 1 hour of getting messed around feeling like it was impossible to leave I agree to stay for £45 a month. Anyway a month later my bill arrives and it's nearly £200 I am fuming at this point. So again I ring the to cancel. The exact same thing happens as the first time. Twice after waiting around 30 minutes the phone gets rudely put down on me. At this point I am logged in again and chatting by text and also called for the 3rd time. The matter eventually got resolved but 2 hours of my time was wasted and I had to pay the nearly £200 bill and according to the cancellation person my final bill is £270 or something. I feel like I have been robbed by a company in the past I have had mortgages with , bank loans and still have a credit card with but trust me not for long. Its a company not to be trusted in.”

Helpful Report

Posted 2 months ago

“I received a renewal invite to renew at same cost of £45 per month with an 18 month contract, however when reviewing the contract it appears they had drastically cut my services to get the £45 per month, very sneaky! I went onto an online chat who confirmed my renewal would in fact be £166.25 per month and after a very long conversation I was advised I was currently paying £92.32 (not true), it was then reduced to £76.75 and after more conversations via online chat and telephone calls reduced to approx £56. I have decided to cancel with Virgin Media due to these stupid conversations every time the contract is up for renewal. At the end I gave them their 30 day notice however I was then advised I would have to pay a termination fee but it would get refunded approx. 45 days later, there is no way I will be paying a termination fee and waiting for a refund, direct debit has been cancelled. I have no idea why my monthly fee was being increased by almost 370% (from £45 to £166.25 per month) especially during this dreadful era where people are struggling. I think we need to highlight the measures they are going to get more money out of loyal customers (I have been a customer for almost 30 years). New customers get treated better with much better deals. Shame on Virgin!! I will be very glad not to have these unnecessary conversations every year and be treated the way ALL customers should with another provider. My advice would be to stay clear of Virgin Media as they are clearly out to rip existing customer off!! I will be writing this review on as many review sites as I can to alert as many people as I can!”

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Posted 2 months ago

“Cap...wifi drops out all the time. An no one answers the phone.”

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Posted 2 months ago

“They are the worst in every way you name it they are the worst ZERO rating”

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Posted 2 months ago

“Never known anything like it in my life😡😡,signed up to virgin media on the 15th of Dec.. still not got virgin to this date 9th February been rescheduled 4 time due to work being needed to be done, then for then a outside company to come today dig all my plants up (I asked them if they was digging they said no) for them to just go, I thought great must be sorted (didn't realise the mess my garden was left in till leaving the house) then get a phone call saying my date has yet moved again, now my garden is left in a s**** hole and still no virgin media. Trying to call and speak to someone is on another s*** show level, you are put on hold for 30mins then they just hang up, you can never understand a word they are saying to you ask to speak to someone else again put phone down. And while writing this review I have just had another change of dates, two change of dates in one day😡😡😡😡😡😡😡😡😡 and don't bother commenting saying oh chat with us because I have tried that and I might aswell bang my head on the wall....... F****** useless honesty don't know how you get away treating your customers like this JOKE”

Helpful Report

Posted 2 months ago

“Very very poor service. Keeps changing installation dates by several weeks and when you try to cancel the installations make the process a nightmare to do so!”

Helpful Report

Posted 2 months ago

“Never ever again. I have had so many issues just with the installation of virgin Media I have now cancelled the whole lot and going back to my previous provider, with a higher monthly cost and slower broadband speed. On 3 separate days Virgin have failed to attend and install my services with no contact from the company and leaving me to resolve through the horrendous outsourced call centre. As a self employed person this has cost me hundreds in lost income. Their call centre is truly horrendous, I've never spoken to people with such a lack of basic understanding of English both verbal and written. I have constantly been misinformed and given wrong information relating to my installation. Honestly a truly terrible experience and will be actively warning people to stay clear of Virgin from now on. Do not touch this company”

Helpful Report

Posted 2 months ago

“Trying to get customer service to fix a problem with my V6 boxes is like trying to pee against a wind!!! They just read off a script and do nothing about sending an engineer to fix the issue”

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Posted 2 months ago

“Purpose built connection to our address. Strong network that does not disappoint.”

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Posted 2 months ago

“AVOID THIS COMPANY AT ALL COSTS. I cancelled my contract with Virgin Media which they were not happy about. I cancelled it in time before the expiry date. They AGRESSIVELY called me to sign up to a new contract - calling me 3/4 times a day. Eventually i said to send me a proposal and i will have a look. I under no uncertain terms did not agree to ANY NEW contract. They are now chasing me and threatening me with debt collector agencies for an unpaid £251.24. They are aggressive and i have explained this to them over 4 times over the telephone. Never ever use this company - they are aggressive and do not have a grasp of simple contract law- they intimidate and chase people into paying monies THEY ARE NOT ENTITLED TO.”

Helpful Report

Posted 2 months ago

“Slow internet and awful customer service.”

Helpful Report

Posted 2 months ago

“If you can avoid anything, avoid virgin media customer service, one of the worst ever customer service I have ever met in life. Very poor and unprofessional. Please avoid virgin media, don't get fooled. Bad ustomer service.”

Helpful Report

Posted 2 months ago

“Just to warn all future consumers that virgin money is appalling. The service level and support is so poor. We sold shares and it has taken 12 days to get a response and they still have not released the funds from our share sale that was completed on day one. Don't trade with them is my advice.”

Helpful Report

Posted 2 months ago

“I left Virgin Media in October 2023 poor customer service i Full Fibre 500 poor wifi they wanted £9 a month to boost my wifi i have a broken box on the outside of the house for over 2 years when i was negotiating a new contract they wanted £26 to fix the box thats why i left went to Zen Internet i got Full Fibre 900 it was cheaper than i was paying Virgin Media for Full Fibre 500 no hidden extras no inflation rises.”

Helpful Report

Posted 2 months ago

“I wish I could have given them minus stars.. Worst customer service I've ever had in my life (they may talk talk look good). Avoid these at all cost.. pay a bit extra as if you can and you won't regret it. It took me over 8 hours to cancel my service with these as they kept putting the phone down. DO NOT USE THESE AT ALL”

Helpful Report

Posted 2 months ago

“This company is not worth even a single star!! I'm appalled that they haven't still shut down inspite of providing such a pathetic customer service and horrible reviews!! My wife has been with virgin media for over 13 years. This weekend wifi went down, initilally thought it was some weekend disruption. When my wife called virgin since account is in her name, they said connection has been cut because there's a credit of £500 in excess for land line charges which we never use!! We never used the land line and has been dead for years. We've set up for direct debit and even if there's a due they could have taken the money from bank. There was no mail, letter regarding dues and abruptly disconnected!! I've not seen such a ruthless provider with such pathetic service. We both work from home and left with no wifi and no access to work. Wife has been making several calls since the weekend trying to prove that landline has been dead for a long period of time and not been in use, but the customer service is so horrble they keep transferring calls and end up in circles with no resolution. I want to apply for a new connection with another provider. But virgin media says we are on a 18 month contract until July 24. We've been with virgin media for 13 years and when asked if it's not a rolling month contract, we were told because we made some changes to the package our contract has been set up again!! I don't know how such a company can exist in today's day and age!! Whoever is looking for a new connection please stay away. There are better providers who offer much faster broadband connection and moreover better customer support”

Helpful Report

Posted 2 months ago

Virgin Media is rated 1.2 based on 2,143 reviews